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Caesars Pros & Cons
What Users Say About Their Overall Experience
The reviews of the sports betting app indicate a mix of positive and negative user experiences across various aspects.
While many users appreciate certain features, significant concerns persist that could enhance overall satisfaction.
Pros:
- 35% of users value the bonuses and rewards system, particularly boosters and points.
- User-friendly interface and easy navigation receive praise.
- A wide range of sports and niche markets are available for betting.
- Quick deposit and withdrawal processes are noted positively by some users.
- Some users report satisfactory experiences with customer support.
Cons:
- 65% of users are dissatisfied with unfulfilled bonuses and promotions.
- Frequent crashes, slow loading times, and glitches disrupt user experience.
- The withdrawal process is reported as slow, complex, and sometimes impossible.
- Many users feel the odds offered are poor compared to competitors.
- Mixed feedback on customer support, with many finding it unresponsive.
Areas for Improvement:
- Increase transparency and reliability in honoring bonuses and promotions.
- Enhance app performance to reduce loading times and crashes.
- Streamline the withdrawal process for faster access to winnings.
- Improve the competitiveness of odds and pricing across all sports.
- Address issues related to unfulfilled promotions and improve support communication.
Key Statistics & Features
Feature | Detail |
---|---|
Founded | 1937 |
Online | 2021 |
Headquarters | Reno, Nevada |
Welcome Offer | Get first bet back as a bonus bet, up to $1000 if it loses. |
Min. Deposit | $10 |
Betting App | iOS and Android |
Desktop | Yes |
Withdrawal Processing | ~1-5 days |
Payment Methods | Visa, Mastercard, Discover credit and debit cards, eCheck, Trustly, Caesars Play+ Card, PayPal, Venmo, and PayNearMe. |
Support | 24/7 Live Chat, Email, Phone, Social Media |
Leagues | 20+ NFL, NBA, NHL, MLB, etc. |
Available | AZ, CO, DC, IL, IN, IA, KS, KY, LA, MD, MA, ME, MI, NC, NV, NJ, NY, OH, PA, TN, VA, WV, WY, Ontario |
Caesars Bonuses
Caesars Rewards
Caesars: $1000 First Bet On Us
Caesars Refer-a-Friend
Bonuses User Reviews
The reviews about the sports betting app's bonuses and promotions are decidedly mixed. While approximately 35% of users appreciate the bonuses and rewards system, highlighting boosters and rewards points as beneficial, around 65% express dissatisfaction, reporting issues with promised bonuses and a perception of misleading promotions.
Pros
- A significant portion of users appreciates the variety of bonuses, promotions, and rewards available.
- Some users consider the app's promotions to be among the best compared to other betting apps.
Cons
- Many users report issues with the app not honoring promised bonuses, leading to feelings of being misled.
- Complaints about the app's poor functionality and customer service hinder users' ability to fully benefit from promotions.
Areas for Improvement
- Enhancing the app's performance and user-friendliness could help users take better advantage of promotions.
- Greater transparency and reliability in honoring bonuses and promotions are needed to improve overall satisfaction.
Where is Caesars Legal?
Caesars Sportsbook has established its presence in multiple states across the United States, making legal sports betting available to residents of these regions.
Arizona | Colorado | Washington DC | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | North Carolina | Nevada | New Jersey | New York | Ohio | Pennsylvania | Tennessee | Virginia | West Virginia | Wyoming | Ontario
In the US, Caesars Sportsbook is presented in English but all players are able to translate the pages with in browser tools.
It's important to note that individuals must be at least 21 years of age to place bets on Caesars Sportsbook. Verification of age, residency, and other necessary details is required during the registration process.
User Experience
The Caesars Sportsbook desktop platform presents a clean and organized interface, predominantly utilizing shades of white, gold, and black – consistent with the brand's colors. The site is structured with menus that facilitate users’ navigation between different sports, betting options, and additional site features. A prominent search bar at the top allows users to quickly find specific teams, players, or events, streamlining the betting process. The left-hand panel houses a list of sports, providing straightforward access to different markets. Meanwhile, the central portion of the screen typically showcases live and upcoming events, along with the corresponding odds. The site's design prioritizes clarity, ensuring that both newcomers and seasoned bettors can utilize its features. Additionally, drop-down menus and tooltips are incorporated throughout, offering added guidance when needed.
How to Sign Up at Caesars
Account Registration at Caesars Sportsbook is designed to be a process that emphasizes both user convenience and security.
- Initial Registration: Start by heading to Caesars Sportsbook's main page and clicking on the “Get Started” button. Input your personal details, such as name, address, phone number, and date of birth. Subsequently, you'll need to set a password, answer two security questions, provide the last four digits of your social security number, and enter any promotional code(s) you might have.
- Before completing the registration, you must confirm several acknowledgments:
- Your provided details are accurate.
- You're neither a casino key employee nor an employee prohibited from wagering in states where Caesars Sportsbook operates.
- You're 21 years old or above and understand the responsibility of not allowing others to use your gaming account.
- You recognize the limitations on certain sports pool participants and other sports-related personnel in placing wagers.
- After reviewing and agreeing to the terms and conditions, click “Submit”.
- Document Upload: There might be times when Caesars Sportsbook requires additional documentation from users, like a government-issued ID with a photograph or a utility bill. You can upload these documents securely through the "My Account" section.
The detailed sign-up and verification process at Caesars Sportsbook underscores the platform's commitment to providing a secure and trustworthy environment for its users.
Caesars Betting Apps Overview
The Caesars Betting app, compatible with both iOS and Android platforms, serves as a digital gateway for sports betting enthusiasts. As an extension of Caesars Entertainment, the app offers a range of sports betting options. One of its key features is live streaming, which allows users to watch and bet on sports events in real-time. This feature enhances the overall betting experience by providing immediate access to live sports action.
In terms of usability, the app is designed with a user-friendly interface. The navigation is intuitive, enabling users to easily browse through various sports markets, betting options, and account settings. The layout is organized, with clear menus and buttons that facilitate straightforward access to different sections of the app.
The user experience is focused on providing a functional and efficient betting environment. The app’s performance is optimized for mobile devices, ensuring smooth and responsive operation. This includes quick loading times and stable operation, essential for live betting and streaming functionalities. Overall, the Caesars Betting app offers a practical and accessible platform for mobile sports betting.
What Real Users Say About the Betting App Experience
The sports betting app has garnered a mix of reviews from its users, with many praising its user-friendly interface, easy navigation, and a wide variety of games and betting options.
Despite positive feedback regarding quick payouts and excellent customer service, significant concerns persist regarding the app's functionality and performance, with users reporting slow loading times, frequent crashes, and glitches that disrupt the betting process.
Pros
- Users appreciate the intuitive design, quick payouts, and a robust rewards points system.
- The app is regarded as secure and reliable, with many highlighting the excellent customer service.
Cons
- Frequent crashes and slow loading times have frustrated many users, impacting the overall experience.
- Reports of missing bonuses and outdated information in the live betting feature have also led to dissatisfaction.
Areas for Improvement
- Enhancing the app's performance and addressing technical issues would significantly improve user experience.
- Streamlining the bonus system to ensure that users receive their promotions reliably could help regain user trust.
Leagues
Betting Markets
Caesars Sportsbook offers an extensive array of betting options to meet the diverse preferences of sports bettors. This range includes several standard types of bets commonly available at the sportsbook. Bettors can engage in traditional wagers like point spreads, moneylines, and totals (over/under). Additionally, the platform provides options for parlays, futures, prop bets, and live betting, each adding different dimensions to the betting experience. These varied betting types allow for strategic and dynamic wagering across a multitude of sports events, catering to both novice and seasoned bettors.
Bet Type | Caesars Offers |
---|---|
Moneyline | ✔ |
PointSpread | ✔ |
Over/Under (Totals) | ✔ |
Props (Team/Player/Score) | ✔ |
Futures | ✔ |
Parlays | ✔ |
Teasers | ✔ |
Round Robins | ✔ |
Live Betting | ✔ |
Asian Handicap | ✔ |
Half-time/Full-time Result | ✔ |
Accumulators | ✔ |
Period Betting | ✔ |
If Bets | ✔ |
Microbetting | ✔ |
What Users Say About Caesars's Markets
The overall review of the sports betting app's market coverage is mixed, with users appreciating the wide range of sports available for betting, including niche markets and the ability to build parlays.
However, performance issues such as frequent glitches and slow response times have hindered the live betting experience, leading to user dissatisfaction.
Pros
- Users value the user-friendly interface, live betting feature, and a diverse selection of props.
- The app's extensive range of sports and markets, including niche options, is appreciated.
Cons
- Frequent technical glitches and slow response times negatively impact the live betting experience.
- Users have expressed dissatisfaction with the lack of certain betting options and limited promotions for specific sports.
Areas for Improvement
- The app should address performance issues and technical glitches to enhance user experience.
- Expanding market coverage to include more betting options and promotions for various sports would attract more users.
Caesars Odds
Caesars offers odds that are generally in line with several other sportsbooks in the US/Canada. Specifically, they apply a 10% juice or vig on point spread and totals wagers, a practice consistent with many industry counterparts.
There are times that Caesars will introduce reduced juice on specific markets.
While the range and specificity of odds can vary across events and markets, Caesars maintains a competitive stance within the landscape of sports betting platforms in the United States. It's worth noting for bettors to compare and assess Caesars' odds against other platforms for any given event or market to make informed wagering decisions.
Here is how Caesars compares to the competition:
Event/Match | Caesars Odds | DraftKings Odds | ESPN BET Odds | FanDuel Odds |
SF 49ers vs KC Chiefs Moneyline | -126 +100 | -120 +100 | -120 Even | -126 +108 |
Blue Jackets vs. Blues Moneyline | +145 -182 | -142 -170 | -145 -170 | -142 -172 |
Tyson Fury vs. Oleksandr Usyk | -130 +110 | -140 +110 | -130 Even | -138 +108 |
What Users Say About Caesar's Odds
The user experience with odds and pricing on this sports betting app is decidedly mixed, with many users expressing dissatisfaction due to performance issues like a slow interface and frequent log-outs.
Complaints about poor odds compared to other sportsbooks and concerns regarding last-second changes to odds have overshadowed the few positive reviews highlighting good odds for certain sports and effective customer service.
Pros
- Some users appreciate good odds on select sports and quick deposit and withdrawal processes.
- Positive feedback on customer service indicates effective handling of issues by agents.
Cons
- The majority of users criticize the app for slow performance, poor odds, and frequent log-outs.
- Concerns about the app's rules and policies, along with unfulfilled promotions, have led to user frustration.
Areas for Improvement
- The app should enhance its performance to reduce lag and improve overall user experience.
- Addressing concerns about odds, pricing, and clearer promotional policies could help regain user trust.
Payments & Withdrawals
Caesars Sportsbook recognizes the importance of convenient and flexible banking options for bettors, offering a variety of payment solutions to cater to diverse financial preferences. This includes popular methods like credit and debit cards (Visa, Mastercard, Discover), along with modern digital solutions such as PayPal, Venmo, and eChecks. For added convenience, online banking transfers, powered by Trustly, and the Caesars Play+ Card are also available. Additionally, patrons can use PayNearMe for transactions. These multiple payment avenues ensure that users have accessible and secure options for both depositing and withdrawing funds, accommodating a wide range of banking needs for an efficient betting experience.
What Do Users Say About Caesar's Banking Options
The majority of users have reported a less than satisfactory experience with the cashiering process on this sports betting app, particularly regarding the withdrawal process, which many describe as slow, complex, and at times, impossible.
Complaints about technical glitches and location verification issues have further compounded frustrations, leading to a lack of trust in the app's handling of funds.
Pros
- A minority of users commend the app for its swift payouts and user-friendly navigation.
- Some users appreciate the rewards points system and feel secure using the platform.
Cons
- Many users experience significant delays and complications when attempting to withdraw their winnings.
- Complaints about the app taking funds without permission and using actual funds to finance bonuses have raised concerns about fairness.
Areas for Improvement
- Streamlining the withdrawal process and addressing technical glitches would enhance user satisfaction.
- Clarifying payout rules and improving the transparency of the bonus system could help rebuild trust with users.
Customer Support
We conducted a meticulous examination of Caesars Sportsbook's customer support system, taking a deep dive into its efficiency, responsiveness, and overall quality. Here's an impartial summary of our findings:
- Speed and Effectiveness: We reached out to Caesars Sportsbook's customer support at various times throughout both day and night. Our queries ranged from technical and sports-related inquiries to withdrawal issues. One observation we made is that, compared to other sportsbooks, Caesars was notably quicker in answering our questions. The support team consistently exhibited professionalism and a genuine interest in assisting.
- Live Chat: To initiate a live chat session, simply click on the live chat feature available on their site. Caesars Sportsbook's Live Chat operates 24/7. There is a transition from the initial chatbot message to a real human agent, which in our experience was smooth and intuitive.
- Agent Interaction: In an effort to give an in-depth view of their support quality, we employed a 'day in the life' test. This involved launching live chat sessions at four separate times during the day. In each session, our team dispatched a sequence of five messages.
Time ET | Average Response Time |
---|---|
6:00 am | 3 minutes |
11:00 am | 4 minutes |
5:00 pm | 4 minutes 30 seconds |
9:00 pm | 5 minutes |
- Social Media: Caesars Sportsbook maintains an active presence on several social media platforms, such as Twitter. A dedicated team manages these channels, and they do respond to queries sent via direct messages. However, while they don't explicitly state their operating hours, from the three messages we dispatched, the average response time clocked in at around 2 hours during regular business hours. Caesars on Social Media: Twitter | Instagram | Facebook
Contact Caesars Customer Support
Customer Support User Reviews
The sports betting app's support has received mixed reviews, with many users expressing dissatisfaction primarily due to functionality issues and inadequate responses from the support team.
While some users found the support team to be effective and responsive, the negative feedback highlights significant concerns about unfulfilled promotions and slow response times.
Pros
- A minority of users praised the support team's effectiveness and proactive approach in resolving issues.
- The user-friendly platform and range of betting options have also received positive feedback.
Cons
- Many users described the support service as unresponsive, with reports of glitches and slow responses to inquiries.
- Complaints about unfulfilled promotions and poor problem resolution have contributed to user frustration.
Areas for Improvement
- Enhancing communication and responsiveness from the support team could significantly improve user satisfaction.
- Addressing issues with promotions, bonuses, and overall problem resolution is essential for restoring user trust.
Caesars Online Casino
The Caesars platform allows sportsbook users to seamlessly transition to the Caesars Palace Online Casino using the same login credentials. This offers a unified experience across both betting and casino gaming. The casino's interface is designed to reflect the sportsbook's layout, promoting ease of navigation and familiarity for users.
Within the casino section, a variety of gaming options are available. This includes a diverse selection of slot games that cater to different preferences. Additionally, a range of table games is provided, offering classic choices like blackjack, roulette, and baccarat. For those seeking a more interactive experience, live-dealer options are also included, featuring real-time gaming with live dealers. This integration of sportsbook and casino on a single platform aims to provide a comprehensive gambling experience, accommodating both sports betting and traditional casino gaming interests.
Caesars Horse Racing App
Caesars has developed a specialized app exclusively focused on horse racing. This dedicated platform is tailored to meet the needs of enthusiasts and bettors in this specific sport. The app serves as a comprehensive source of information related to horse races, encompassing various aspects such as race schedules, participating horses, and jockeys.
Alongside providing key details, the app also offers updated odds, giving users insight into the betting landscape for each race. This feature is particularly useful for bettors seeking to make informed decisions. The app's design ensures that all relevant information is easily accessible, enhancing the overall experience for users interested in horse racing betting.
Additional Features
Feature | Description |
---|---|
Early Cash Out | Bettors can settle a bet before the event concludes via the 'Open Bets' tab. Eligible events for early cash-out are not distinctly marked. |
Same-Game Parlays | Allows betting on multiple outcomes within a single game, available for NFL, NBA, select soccer leagues, and MLB matches, identified by the SGP icon. |
Microbetting | In partnership with Simplebet, this feature enables bets on individual plays or actions within a game, across various sports. |
Caesars Rewards | Users earn Reward Credits for casino gaming and entertainment activities at over 50 destinations. In horse racing, 1 credit per $3 bet; in sports, up to 10 credits per $100 on straight bets and 20 on parlays. |
Live Streaming | Account holders can view live sports events. Access requires a funded account. |
Responsible Gambling
Caesars Sportsbook demonstrates a strong commitment to responsible gambling, offering various tools and resources to promote safe betting practices. Their approach encompasses setting personal limits, providing access to support services, and emphasizing user education to ensure a balanced and mindful gambling experience for their patrons.
Tool | Description |
Deposit Limit | Allows setting a cap on deposits for specific time frames: Daily, Weekly, or Monthly. |
Spend Limit | Allows setting a cap on deposits for specific time frames: Daily, Weekly, or Monthly. |
Daily Time Limit | Control the maximum hours of play per day, calculated from login to logout. |
Cool Off Time Limit | Option to take a break from the account for a period ranging from 3 to 30 days. |
Self-Exclusion | Provides an option for self-exclusion, preventing wagering with Caesars Sportsbook for a minimum of 12 months. |
Security and Licensing
Education
Caesars Sportsbook provides a comprehensive educational segment for its users, aiming to simplify the intricacies of sports betting. The Caesars “How to Bet” guide offers insights into a wide array of betting types, the essentials, and favored sports markets. New users are directed on how to create an account, and the platform dives into "Betting Essentials" to elucidate topics such as making wagers, grasping American odds, and the dynamics of real-time in-play betting.
Advanced features like 'Early Cash Out', 'Same Game Parlays', and 'Bet Conclusion' are discussed in detail. Furthermore, Caesars elaborates on popular bet types like Straight Bets and Parlays and dives into widely-used sports markets like the Money Line, Spread, and Over/Under.
With this educational provision, Caesars Sportsbook strives to arm its users with the knowledge necessary for their betting journey.
Final Thoughts
In summary, Caesars Sportsbook demonstrates a solid performance as an online betting platform. Its integration with Caesars Entertainment, Inc. adds a layer of trust and reliability. The user experience is streamlined across both mobile and desktop platforms, though the registration process can be somewhat detailed. The range of betting options and sports covered is commendable, catering well to varied interests. The security measures that the sportsbook maintains is mentionable, ensuring user data protection.
Overall, while Caesars Sportsbook excels in several aspects, there are areas where it may not completely meet the needs of every bettor.
About Caesars Sportsbook
Caesars Online Sportsbook, under Caesars Entertainment, Inc., is a well-known brand in the U.S. and Canadian sports betting sectors. Caesars Entertainment, the largest casino-entertainment company in the U.S., has a history dating back to 1937 in Reno, NV.
Caesars Sportsbook is accessible across multiple platforms, including iOS, Android, and desktop. Structurally, Caesars Entertainment, Inc. is incorporated and traded on the NASDAQ under the ticker CZR. Its expansion has been marked by acquisitions, such as the acquisition of William Hill PLC on April 22, 2021.
With its online sportsbook being available in multiple U.S. states and its introduction to the Canadian market in Ontario in April 2022, Caesars continues to be a part of the sports betting industry's expansion.
In this review, we will dive deeper into the sportsbook's offerings, its interface, promotions, betting limits, and how it fares in comparison to its competitors.
FAQs
Other Sportsbooks
Sports Betting in Different States
Meet our Authors
Paruyr Shahbazyan
Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.
In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content.
Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.
Experience | Year |
Engaged in private entrepreneurship | 2000-2013 |
Founder and President at Bookmaker Rating, an online platform focused on sports and betting | 2013-2020 |
Co-founder at Azuro, a decentralized betting protocol | 2022 |
"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports."
- Paruyr Shahbazyan, Founder, RG
Principles and Ethics
Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.
Strategic Vision
Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.
Future Perspectives
Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.
Sol Fayerman-Hansen
Sol has over 20 years of experience in writing for diverse industries including sports, gambling, regulation, technology, and startups. As the Editor-in-Chief at RG.org, Sol brings a wealth of knowledge and expertise to the role, focusing on delivering transparent, evidence-based content grounded in thorough research. Sol's mission is to empower readers to enjoy gambling responsibly and make informed decisions, enhancing their overall experience through insightful and engaging content. Under Sol's leadership, RG.org prioritizes the highest standards of integrity and reliability, ensuring that all information provided is accurate and trustworthy. Sol's dedication to transparency and research-based writing helps create a responsible gambling environment where readers can truly benefit from the content. This commitment to excellence has positioned RG.org as a leading source of information in the gambling industry.
Experience:
- Over 20 years in writing and editing across multiple industries
- Former head of regional innovation at BMO Finanacial Group
- Senior Writer, Online Casino Reports
Cristina Varela Galan
Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project
“Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.
Nick Ashbourne
Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.
Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022.
Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.
Sergey Demidov
Sergey has been in sports journalism since 2007 as a reporter, editor, and manager. He has covered the Olympic Games, soccer World Cups, the World Cup of Hockey in 2016, the European championships, the Stanley Cup Finals, IOC events, and many others. Sergey interviewed the sport's greatest athletes, coaches, and executives. Since 2016, he has been an Independent Senior Editor of NHL.com/ru.
Anna Kravtcova
Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.