Good Customer Support
What Users Say About BetRivers Overall Experience
Bonuses & Promotions:
- Around 60% of users expressed dissatisfaction with the bonuses and promotions, citing low-value rewards, lack of variety, and unclear terms and conditions.
- 40% of users had a positive experience with the app's bonuses and promotions, appreciating the free play opportunities, daily trivia, and free bingo for bonus prizes.
- Users suggested improvements such as offering more straight money bonuses, improving the rewards program, and providing clearer information about the terms and conditions of bonuses and promotions.
Functionality & User Experience:
- 20% of users reported issues with the app's geolocation feature, causing difficulties in placing bets.
- 15% of users reported performance issues such as frequent crashes, slow loading times, and general unreliability.
- Many users found the app's interface to be unintuitive and difficult to navigate.
Cashiering:
- Many users expressed dissatisfaction with the slow and complicated withdrawal process.
- Some users praised the app for its quick and efficient withdrawal process.
- The deposit process received mixed reviews, with some users experiencing glitches and delays.
- Many users reported difficulty in reaching customer service and receiving satisfactory assistance.
Odds & Pricing:
- Many users expressed dissatisfaction with the perceived low odds of winning.
- Some users praised the app for its variety of games and quick withdrawal process.
- Many users felt that the app was not providing value for money.
Market Coverage:
- Many users appreciate the wide variety of games available on the platform.
- Some users complained about the inconsistency in winning percentages and problems with the app's functionality.
- Some users expressed dissatisfaction with the lack of early cash outs, unclear promotions, and limited options for certain types of bets.
Support:
- A good number of users commended the support team for their promptness, courtesy, and efficiency.
- Some users reported difficulties in resetting passwords, problems with account verification, and hurdles in withdrawing winnings.
- Some users complained about the app's functionality and felt that the support team was not able to adequately address these technical issues.
I don't think u guys should make a lost to us who has guys that gets hurt in a game we have no idea that it's going to happen n I'm sure this has happened to a lot of people that play betrivers or other games ..is what u should do u should void that name out instead of losing to all of them ... It has happened to me a lot ..u guys say u would love feed backs n I think that's a good one that I think everyone would agree on!
Blackjack is definitely rigged. The amount of times I watched dealer 3 or 4 hit into 21 when player had 20 was ludicrous. Dealer gets blackjack every 10 hands on average. I received one over multiple sessions. Also never got anything higher than a 3 on at least 10 doubles.
I love how they try to limit me down to $15 bets! Like guys you are making 5% off of every bet win or lose so why limit me so hard? I literally don't understand. They must not like money!
I stopped playing betriver several months ago bc all it did was take my money. So I decided to give it another try recently after receiving a bonus deposit match and hit (6g) and couldn't cash out bc of a document request issue so I cont to play and lost it all back in under 48hr (tell me it's not scam) now the kicker. my dumbass cont to deposit over 1g this past week and never hit anything over $120 & no bonus over $35. I think they flagged me to lose bc of doc issue & have since. SAD...
It's sad it keeps crashing they let me deposit but not let get money out I just want the money that I deposited I didn't get to play it
By far the worst RTP of anywhere I play.
Identity verification has been a pain for Android users. The app keeps crashing when trying to upload the requested documents. Tech support can't seem to assist here either. I've been getting the royal run around to complete withdrawal. Basically told. i have to wait for them to e-maol me so I'm stuck in limbo until then.
Everytime I try to verify identity now. the site crashes at the end. This has been going on for days. Why isn't this getting fixed? I've talked to customer service at least 3 times and they haven't mentioned a problem with the site.
