Caesars User Reviews

Bonuses & Promotions

Around 40% of users appreciate the bonuses, promotions, and rewards system, highlighting the boosters and the ability to earn rewards points. However, 60% of users express dissatisfaction, reporting issues with the app not honoring promised bonuses and promotions, and some did not receive their sign-up bonuses. Some users also mention that the app's promotions are not as generous or enticing as those offered by other sports betting apps.

Functionality & User Experience

Some users report that the app is slow, glitchy, and not user-friendly, which affects their ability to take advantage of bonuses and promotions. Some users also mention that the app's customer service is poor, particularly when it comes to resolving issues related to bonuses and promotions.

Cashiering

Majority of users express frustration with the withdrawal process, describing it as slow, complex, and in some cases, impossible. Depositing funds into their accounts has also been a challenge for several users due to technical glitches and location verification issues. A minority of users have commended the app for its swift payouts and user-friendly navigation.

Odds & Pricing

Many users have criticized the app for offering poor odds and lines compared to other sportsbooks. Some users have also reported that the app changes odds at the last second against them, and that the app's pre-built parlays underpay based on real probability. A few users have also complained about the app's poor bonus system and lack of competitive promotions.

Market Coverage

Many users appreciate the wide range of sports available to bet on, with some highlighting the app's user-friendly interface and the ability to build parlays. The app's market coverage is criticized for its lack of certain betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. Some users also report that the app does not offer as many side bets or props as other sportsbooks, particularly for major events like the Super Bowl or March Madness.

Support

A significant number of users have reported issues with the app's functionality, which they claim were not adequately addressed by the support team. Many users have expressed frustration with the lack of effective communication and resolution from the support team. Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance.