Great Choice for NFL & NBA
What Users Say About DraftKings Overall Experience
DraftKings Sportsbook has mixed feedback from its users. This summary sheds light on their perspectives across various aspects of the sportsbook, such as functionality, payments & withdrawals, market coverage, support, and bonuses.
Functionality & User Experience
The sportsbook is praised for its diverse betting options and user-friendly interface, enhancing the overall betting experience. However, it faces criticism for performance issues like slow loading times, frequent freezing, and unreliable live betting features. The sportsbook's geolocation functionality also causes problems, leading to account lockouts and bet placement issues.
Payments & Withdrawals
DraftKings is commended for its quick deposit process. Yet, users express dissatisfaction with the withdrawal process, citing delays and difficulties in accessing their winnings, which taints the cashiering experience.
Market Coverage
The sportsbook offers a wide range of betting options, indicating extensive market coverage. This variety is likely appreciated by users, although some may desire more betting options or coverage for specific sports and events.
Support
Customer support at DraftKings is a major area of user discontent. Slow response times and ineffective problem resolution contribute to negative feedback. Issues with account restrictions and complications in the withdrawal process are frequent user complaints.
Bonuses & Promotions
The bonus bets and promotions are a highlight, with users enjoying the added value they offer. However, some users face challenges in claiming these bonuses, leading to mixed feelings about the promotional offers.
The app is horrible. The app keeps closing out every time I try and place a bet. smh. I had to withdraw my money and go to another betting app.
The app keeps freezing and a big delay from when I press a selection on the app....an app keeps crashing
I love the games love to win some big money
Would give it 5 stars if biometrics sign in (using your thumbprint) was available. If other sports books can do it. why can't DK offer it? Manually typing in your credentials every time is a deterrent and one of the reasons why this isn't my favorite sports betting app.
Terrible user experience
Constant login issues over the last few months. doesn't seem like there's an effort to fix anything
Rediculous. the app worked. then didn't. I had to download the apk. file. Directions for that process were not correct. I had to completely uninstall all drafykings apps. and it finally worked. Now its ready for an update and that won't work properly. Its foolish!
Glitches - update: left and came back..app is unbelievably slow and hard to place parlays due to freezing and the unresponsiveness.
What Users Say About Other Sportsbooks
About DraftKings User Reviews
Our exhaustive evaluation of DraftKings Sportsbook is anchored in the analysis of an impressive 3,814 user reviews. This substantial dataset provides a broad and deep perspective on customer experiences and sentiments.
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- Extensive Review Base: Analyzed a robust collection of 3,814 reviews.
- Robust Analytical Techniques: Applied advanced sentiment analysis to process and understand the large volume of feedback.
- Detailed Sentiment Categorization: Reviews were systematically segmented into positive, neutral, or negative categories to capture the diverse range of user experiences.
- Comprehensive and Balanced Overview: The large number of reviews allowed for a more nuanced and representative understanding of user opinions.
This thorough and extensive review of user feedback for DraftKings Sportsbook offers a rich and detailed insight into the customer experience, highlighting the strengths and areas for improvement as perceived by a large and diverse user base.
