SugarHouse Sportsbook Review

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1 min read
SugarHouse Sportsbook Logo

Daily Promotions

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NFL
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NBA
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NHL
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NCAAF
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MLB
PA
USD
Venmo
PayPal
Mastercard
Discover
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user reviews
Min. First Deposit
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Max. Withdrawal
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Withdrawal Speed
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Vig
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Our review of SugarHouse Sportsbook offers a clear and unbiased assessment of its features. While user feedback may be limited, we emphasize the importance of responsible gambling. Set personal limits and seek support if needed to maintain a safe and enjoyable experience.

Author
Nick Ashbourne
Nick Ashbourne
Senior Writer
Last Updated: Nov 7, 2024, 2:34 PM

Struggling with Gambling Addiction? Support is Available.

If you or someone you know is battling gambling addiction, contact the National Council on Problem Gambling (NCPG) or Gamblers Anonymous. For immediate support call 1-800-GAMBLER.

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Our resources are here to help prevent problem gambling habits before they start.

SugarHouse Pros and Cons

Pros
Strong Daily Promos
Quality Interface
Good for Prop Bettors
Cons
Slow Customer Service
Middling Responsible Gambling Section
Limited to Pennsylvania

Key Statistics and Features

FeatureDetail
Founded2010
Online2019
HeadquartersPhiladelphia, Pennsylvania
Welcome OfferSecond-Chance Bet Up to $500
Min. Deposit$10
SugarHouse Betting AppiOS & Android
DesktopYes
Withdrawal TimeInstant, or up to a two weeks depending on method
Payment MethodsCredit/Debit Cards, Online Banking, PayPal, Venmo
SupportLive Chat, Phone
Leagues20+ NFL, NBA, NHL, MLB, etc. 
AvailablePennsylvania

SugarHouse Bonuses

Welcome Bonus

SugarHouse 2nd Chance Bet up to $500

SugarHouse Sportsbook
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01/01/2025
expire
21, Terms and Conditions Apply
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Bonus Review

Bonuses and Promotions

SugarHouse bonuses change regularly and the SugarHouse sportsbook's welcome offer gives new users a second-chance bonus bet up to $500. The way this works is that if a new customer loses their first bet the sportsbook will refund it in the form of a bonus bet of the same size, as long as it was $500 or less.

There are a couple of notable terms worth understanding, though, as the bonus bet has to be placed on an event within 30 days of being issued and has to be used on a market with -200 odds or longer.

Perhaps the most important thing to remember with this type of offer is that a bonus bet is not as valuable as its cash equivalent because the payout on a bonus bet includes profits won only and the stake is not returned.

Responsible Gambling Tip
Just because a sportsbook offers a second-chance bet, do not make an initial wager you cannot afford to lose. Not only is a bonus bet less valuable than its cash equivalent, there is no guarantee you will win your second bet with it.
Daily Promotions 

One of SugarHouse's strengths is that there are consistent daily specials across a variety of sports. Users can find these offers under a tab entitled 'House Specials' and they include markets ranging from same-game parlays to wagers on futures.

In many, but not all cases, these specials feature Pennsylvania sports teams, giving additional options to fans who prefer to bet on local squads.

On one day we checked the offers included a wide range of markets including bets on multiple NHL teams to score in the first period of an upcoming game as well as a future on the Philadelphia Eagles to win the NFC East and reach the NFC Championship game.

Where is SugarHouse Sportsbook Legal?

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It's only possible to use SugarHouse Sportsbook within the state of Pennsylvania. 

While SugarHouse is under the umbrella of a company (Rush Street Interactive) with a larger footprint across the company through its BetRivers brand, it is exclusive to its home state.

User Experience

As a sister sportsbook to BetRivers, SugarHouse's interface and visual styling should be familiar to anyone who's used that better-known online sportsbook.

SugarHouse Sportsbook has a clean interface with white and blue as the primary colors and yellow accenting. It is easier on the eyes than other common sportsbook color palettes dominated by red and black or green.

Beyond its core visual presentation, the SugarHouse platform is easy to navigate with a list of events of the lefthand side, a carousel of popular categories above the markets including both popular leagues like NFL and NBA as well as features that could apply to any sports such as live betting and specials.

The only dubious use of space is on the right-hand side, where there is a column that includes a single 'quick' same-game parlay pick and a newsfeed of other players' online casino wins.

How to Sign Up at SugarHouse Sportsbook

Here’s a step-by-step guide to signing up for the SugarHouse online sportsbook:

Step 1: Visit the Website or Download the App
  • Go to the SugarHouse website or download the SugarHouse app from your mobile device’s app store.
  • Open the app or website and select the 'Join Now' option in the top right corner of the screen.
Step 2: Start the Registration Process
  • Enter your state and email address, as well as a screen name and password for SugarHouse.
Step 3: Complete Your Personal Information
  • Fill in the required details, which include your full name, date of birth, and residential address and gender.
Step 4: Provide additional info
  • Create two security questions and answers for your account.
  • Provide your preferred phone number and the last four digits of your Social Security Number.
  • Agree to the terms of service

Once you have completed these steps, you'll be ready to deposit funds and begin wagering.

SugarHouse Sportsbook Mobile Apps

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SugarHouse's apps unsurprisingly mimic the desktop experience as much as possible, presenting the user with categories such as 'live now', 'props', 'specials' and a variety of popular leagues and events at the top of the screen and notable markets below with a carousel of same-game parlays above them.

At the bottom of the screen, users can swap between the casino and sportsbook tabs, check out current promotions, contact support via chat, or inspect their current betslip.

While nothing in the apps are groundbreaking from a feature perspective they are well-executed and intuitive.

At the time of this review was written both the Android and iOS version featured excellent reviews from users (4.9 stars in the App Store and 4.8 stars on Google Play). Those are unusually high scores in a sportsbook category where users often have a myriad of complaints and concerns.

Where to Download the  SugarHouse Sportsbook Betting Apps

You can find the SugarHouse iOS app on the App Store.

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You can find the SugarHouse Android app at the Google Play Store.

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Sports and Leagues at SugarHouse

Football
NFL
NFL
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
NHL
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Available
Basketball
NCAAB
NCAA Basketball
Available

Betting Markets

SugarHouse Sportsbook offers a myriad of betting markets that meet the needs of various Pennsylvania sports bettors, regardless of their preferred bet types.

The available markets include options for game outcomes, same-game parlays, player and team props, live in-game betting, and futures on upcoming events:

Bet TypeSugarHouse Offers
Moneyline
Point Spread
Over/Under (Totals)
Props (team/player/score)
Futures
Parlays
Teasers
Live In-Play Betting
Asian Handicap
Half-time/Full-time
Outrights
Accumulators

SugarHouse Sportsbook Betting Odds

Looking at SugarHouse's odds we found it to be taking a vig percentage very much in line with the industry standard, which is currently hovering around 4.5% to 5%, depending on the bet type.

For popular North American sports leagues like NFL, NBA, and NHL the vig crept up towards 5% but did not go over, often residing between 4.64% and 4.97% on standard moneyline and spread wagers.

Here's an example of how SugarHouse's odds stack up in these major sports:

Event/MatchSugarHouse OddsDraftKings OddsESPN BET OddsFanDuel Odds
Eagles vs. Cowboys Moneyline

-375

+280

-355

+280

-360

+280

-360

+290

Magic vs. Pacers
Moneyline

+170

-210

+170

-205

+170

-200

 +166

-198

Golden Knights vs. Oilers

+112

-136

+124

-148

+115

-135

+122

-146

Payments and Withdrawals

SugarHouse Sportsbook provides multiple payment options to account for different preferences its customers may have.

Users can choose from the deposit methods and withdrawal methods shown below:

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Name
Deposit
Withdraw
Time
Min
Fee
Time
Max
Fee

Customer Support

We reviewed SugarHouse’s customer capabilities, looking at efficiency, responsiveness and overall competence. Here’s an unbiassed summary:

  • Support Platform: SugarHouse support platform has a list of articles to answer FAQs. Live chat is initially handled by chatbots that direct users to these articles. You can request to speak with an agent for more curated support but that can be a long process. For example, on one occasion we were put in a slow moving customer queue and we were 25th in line.
  • Speed and Effectiveness: Our team interacted with SugarHouse's customer support at different hours to gauge their response times and the quality of service.

Here's an outline of our experience:

TimeAverage Wait Time
9:00 am ET8 minutes and 44 seconds
12:00 am ET13 minutes and 35 seconds
4:00 pm ET7 minutes and 21 seconds
9:00 pm ET6 minutes and 09 seconds
  • Social Media: Trying to reach SugarHouse via social media channels would be inadvisable. The brand hasn't been active on X since December 2023, posted on Facebook since March 2019, or posted on Instagram since August 2018. Twitter | Facebook | Instagram

Contact SugarHouse Sportsbook's Customer Support

Languages
English
Bad
Responsiveness
Excellent
Professionalism
Average
User Experience

SugarHouse Online Casino

SugarHouse features a wide range of online casino games ranging from slots to traditional table games such as blackjack, roulette, craps, and baccarat.

Users should find the SugarHouse casino platform easy to navigate as the types of games are on a carousel at the top of the screen and there are a number of categories such as new games, SugarHouse exclusives and live dealer games.

One thing differentiating SugarHouse from other online casino options is its poker offering, which has its own tab on the website beside 'casino' and 'sportsbook' - and a specific welcome offer.

Additional Features

FeatureDescription
Local FocusBecause SugarHouse exists exclusively in Pennsylvania it can target its promotional offers to that market and tailor its experience to fans of teams in the state.
ContestsSugarHouse consistently runs various contests with prizes as large as $10,000 in bonus credits.
'Prop Central'This sportsbook has a specific tab for popular prop bets that makes it significantly easier for bettors who prefer this wagering type to find notable markets.
Live StreamingSugarHouse account holders are able to live stream some events, and can easily find them in the 'Streaming Live' tab.
Significant Poker OfferingSugarHouse has a more substantial poker offering than many of its competitors with a dedicated tab and specific welcome bonus for poker.

Responsible Gambling

SugarHouse's responsible gambling offerings does not differ from industry regulations and they offer the minimum in order to be compliant.

The sportsbook provides a tab for them at the top of its site that leads to a page with basic information about its features and links to Pennsylvania problem gambling resources.

Although the presentation is unremarkable, SugarHouse has a number of responsible gambling tools available to its users. 

Below is a summary of what the sportsbook offers:

Tool/ResourceDescription
Deposit LimitsUsers are able to set daily, weekly, or monthly deposit limits to control their spending.
Wagering LimitsCustomers can set limits on the amount they can wager over a specified time period, helping them manage betting activity.
Loss LimitsThe sportsbook offers options for bettors to cap their losses within certain time frames to prevent excessive gambling.
Time LimitsIt's possible to set session durations, with alerts to remind users of the time spent on SugarHouse.
Self-Exclusion OptionsThe sportsbook integrates with Pennsylvania's self-exclusion programs, allowing bettors to voluntarily ban themselves from betting for a specific time or indefinitely.
Temporary Suspension or "Cool-Off" PeriodsBettors can temporarily suspend their accounts, ranging from a few days to several months, to take breaks from gambling.
Reality ChecksUsers receive periodic notifications reminding them of their session length and activity, encouraging mindful betting.
Links to Responsible Gambling ResourcesThe sportsbook offers links to resources that are able to provide help for problem gambling.
Customer Support for Responsible GamblingSugarHouse's support team is trained to assist users with responsible gambling questions.

Security and Licensing

 FeatureDescription
Secure User AuthenticationAll users are required to complete identity verification, often through KYC (Know Your Customer) processes, to prevent fraud.
Data EncryptionStrong encryption (SSL/TLS) for all data transfers to protect personal and financial information.
Geolocation ServicesGeolocation technology to ensure users are physically located in Pennsylvania while using the platform.
Geolocation VerificationGeolocation technology to confirms that users are physically located within the state of Ohio when placing bets, ensuring compliance with interstate betting regulations.
Anti-Money Laundering (AML) ComplianceFollowing AML procedures to detect and report any suspicious financial activity.
Age VerificationVerification that all users are at least 21 years old, in accordance with Pennsylvania law.
Audit TrailsMaintaining detailed records of transactions and betting activities for auditing by the PGCB.
Fair Gaming and IntegrityIntegrity monitoring systems to ensure fair play and prevent match-fixing or insider betting.
Payment Security Compliance (PCI-DSS)Adheres to PCI-DSS standards for securely handling payment card transactions.

Education

SugarHouse Sportsbook's efforts to educate its customers come via a 'help center' tab that contains short articles about information users may be seeking.

The categories of these articles are as follows:

  • Account
  • Getting Started
  • Sportsbook
  • Casino
  • Poker
  • Responsible Gaming
  • Registration
  • Geolocation
  • Deposits and Withdrawals
  • Rewards and Promotions
  • FAQs

When users first contact customer support a chatbot attempts to direct them to the article that seems most relevant to their inquiry. 

Although that process can yield mixed results, the articles themselves contain helpful info for any user looking for answers to basic questions.

Overview of SugarHouse Sportsbook

SugarHouse was the first online and mobile sportsbook to go live in PA in May 2019, shortly after PA legalized sports betting in December 2018.

The brand is owned by Rush Street Interactive, which also owns the well known gaming brand BetRivers.

In recent years SugarHouse has pulled out of New Jersey and Connecticut, so SugarHouse is now a PA only brand. New Jersey residents have BetRivers as an option, and Rush Street Interactive left Connecticut altogether.

There was a SugarHouse Casino in Philadelphia from 2010-2019 but it was rebranded as Rivers Casino Philadelphia in 2019.

SugarHouse Sportsbook FAQ

Welcome Offer

What welcome offer does SugarHouse Sportsbook provide for new users?

New users at SugarHouse Sportsbook are eligible for a second-chance bonus bet up to $500. If a user’s first bet loses, the sportsbook refunds it as a bonus bet of equal value (up to $500). 

However, this bonus bet expires if it is not used within 30 days and is limited to markets with odds of -200 or longer.

Responsible Gambling Tools

What types of responsible gambling tools are available on SugarHouse Sportsbook?

SugarHouse has a variety responsible gambling tools that include deposit, wager, and loss limits; session time reminders; reality checks; and the ability to set self-exclusion or temporary suspension periods. 

The sportsbook also provides links to a number of outside resources and meets all regulatory standards for the state of Pennsylvania.

Withdrawals

How long do withdrawals take on SugarHouse Sportsbook?

Withdrawal times on SugarHouse depend the payment method. Some methods are nearly instant, while others may take significantly longer. Options include credit/debit cards, PayPal, and Venmo.

Availability

Can I use SugarHouse Sportsbook outside of Pennsylvania?

No, SugarHouse cannot be used outside of Pennsylvania. Although Rush Street Interactive operates the BetRivers brand in other states, SugarHouse is exclusive to Pennsylvania residents and visitors.

Payment Methods

What payment methods are accepted by SugarHouse Sportsbook?

SugarHouse takes a range of payment methods, including credit and debit cards, online banking, PayPal, and Venmo.

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BetMGM Sportsbook
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AZ
CO
IN
IA
IL
KS
KY
LA
MD
MI
NJ
OH
PA
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VA
DC
WV
WY
NC
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Mastercard
VISA
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AZ
CO
IL
IA
KS
KY
LA
MD
MI
NJ
OH
PA
TN
VA
WV
MA
NC
USD
CAD
VISA
Mastercard
Trustly
ACH/eCHECK
PayPal
Skrill
Venmo
Cash at Cage
Bank Wire Transfer
ApplePay
Debit Cards
Go to Website
Details

Sports Betting in Different States

Meet our Experts

Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.

In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.

In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.

Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.

Strategic Vision

Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

With 20+ years of writing experience across sports, gambling, regulation, technology, and startups, Sol brings a broad understanding to his role as Editor-in-Chief at RG. His work provides clear, factual information to help readers make informed decisions about gambling. Sol’s approach is about transparency and research, so the content at RG is straightforward, evidence-based, and accessible.

At RG, Sol keeps the focus on the reader by maintaining a standard of reliability and integrity in the information shared. Under his editorial direction, RG aims to provide practical insights into sports and sports entertainment that support a balanced and informed approach. Sol’s approach has helped RG become a go-to source for readers looking to engage responsibly and thoughtfully in the industry.

Cristina Varela Galan
Cristina Varela Galan
Problem Gambling Expert

Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project 

 “Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.

Nick Ashbourne
Nick Ashbourne
Senior Writer

Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game in 1998, and he's been writing about them professionally since 2014.

Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports while growing his expertise in sports data analysis and research. 

Between 2022 and 2023, he worked for a betting startup called NorthStar Bets. In 2024, he contributed to Oddspedia before joining the RG team.

Sergey Demidov
Sergey Demidov
Head of News Department

Sergey has been in sports journalism since 2007 as a reporter, editor, and manager. He has covered the Olympic Games, soccer World Cups, the World Cup of Hockey in 2016, the European championships, the Stanley Cup Finals, IOC events, and many others. Sergey interviewed the sport's greatest athletes, coaches, and executives. Since 2016, he has been an Independent Senior Editor of NHL.com/ru.

Anna Kravtcova
Anna Kravtcova
Problem Gambling Expert

Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.

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