Bet365 vs FanDuel | Which Sportsbook is Better in 2024?

19 min read

Sportsbook Comparison: Bet365 vs. FanDuel

bet365 vs fanduel logos

Bet365 Sportsbook

Bet365 embarked on its journey into legalized sports betting in the US and Canada amidst shifting regulatory landscapes. Initially established in Stoke-on-Trent, England, the company expanded its footprint into North America in 2019, leveraging its extensive experience overseas to currently offer its product in 10 states along with Ontario, Canada. bet365 has received high praise from bettors for its attractive bonus offerings and competitive betting odds evidenced by its app ratings on par with industry leaders. Two welcome bonuses are currently being offered at Bet365 with a minimum deposit of $10 on the user-friendly interface of its betting app.

FanDuel Sportsbook

FanDuel made its entry into sportsbetting by establishing its presence at the Meadowlands Racetrack in New Jersey back in September of 2018. The company is traded on the New York Stock Exchange under the symbol FLUT, representing majority stakeholder Flutter Entertainment. FanDuel's online sportsbook is currently legal and active across the United States and Canada, solidifying itself as one of the more recognized gaming platforms in the betting market. New customers are entitled to $200 in Bonus Bets should a minimum bet of $5 win following an initial deposit of at least $10 made with the platform's numerous available payment methods aimed to provide overall user convenience.

Features Comparison

FeatureBet365FanDuel
Welcome BonusFirst Bet Safety NetBet 5 Get $200 in Bonus Bets
Mobile Apps (iOS/Android)YesYes
App Store Rating4.7/54.9/5
Google Play Rating4.6/54.6/5
Legal and Active1023
Live BettingYesYes
Live StreamingYesYes
Payout Speed1-5 Days1-5 Days
Rewards ProgramDoes not currently offerPlayers Club
Sportsbook ReviewBet365FanDuel
Bet365 Sportsbook

Fast & Secure Payouts

Go to Website
NFL
NBA
MLB
NHL
MLS
NJ
CO
OH
IA
VA
KY
CAD
USD
ACH/eCHECK
American Express
ApplePay
Debit Cards
705
user reviews
$10
min deposit
Varies
max withdrawal
1-5 days
withdrawal speed
1-4.7%
margin

What Users Say About Their Overall Experience at Bet365

705
Reviews
Updated Jan 18, 2024, 2:42 PM
36%
Positive
10%
Mixed
54%
Negative
overall
AI
User Reviews Analysis

Based on the detailed Bet365 user reviews, here’s a synthesized average review aggregating key insights from detailed player feedback:

Odds & Pricing:

  • Positive: Around 70% of users commend the competitive odds, ranking them best in the market. The app's diverse betting options also receive high marks.
  • Negative: Concerns arise over Bet365’s betting limit policies, with allegations of bias against successful bettors.

Functionality & User Experience:

  • Mixed Reviews: Half of the users find the interface user-friendly, but many report app performance issues like frequent crashes, slow load times, and glitches during betting.

Payments & Withdrawals

  • Negative: Most users are dissatisfied with the withdrawal process, citing lengthy verification, limited options, bank compatibility issues, and lost funds. While there are some positives about quick payouts, these issues are more prominent.

Market Coverage:

  • Mixed Reviews: The extensive sports coverage and competitive odds are a hit, but users are frustrated with geographical restrictions and technical problems, including slow loading and biometric login issues.

Support:

  • Negative: The support experience is largely poor, with users frustrated by complex verification, unresponsive customer service, withdrawal issues, and technical glitches. The subpar user interface and limited betting options add to the dissatisfaction.

Bonuses & Promotions:

  • Mixed Reviews: About 60% of users are happy with the Bet365 sign-up bonuses and promotions, noting their attractiveness and competitiveness. However, 40% encounter problems with bonus activation, account deactivation post-betting, and restrictions during promotions.

In summary, while Bet365 shines in offering top-notch odds and a broad range of betting options, it struggles in areas like functionality, customer support, and payments/withdrawals. Improving these aspects could significantly boost overall user satisfaction.

FanDuel Sportsbook

Most Popular Sportsbook in U.S.

Go to Website
NBA
LNB
WNBL
BNXT BE
CBA
AZ
CO
CT
IL
IN
IA
CAD
USD
VISA
Mastercard
Discover
Debit Cards
3873
user reviews
$10
min deposit
Varies
max withdrawal
1-5 days
withdrawal speed
1-4.7%
margin

What Users Say About Their Overall Experience at FanDuel

3873
Reviews
Updated Jan 18, 2024, 2:42 PM
45%
Positive
10%
Mixed
45%
Negative
overall
AI
User Reviews Analysis

FanDuel Sportsbook has been a topic of much discussion among its users. Let's jump into what they have to say, covering everything from the odds they get to the way the app works, and how they feel about the support and perks they're offered.

Odds & Pricing

There's a real mix of feelings about the odds. Many users give a thumbs up for competitive odds and the variety of bets they can place. But, there's also a fair share who think the odds lean too much in the house's favor, especially when it comes to live betting. Issues like payout discrepancies and unclear pricing also pop up now and then.

Functionality & User Experience

On the brighter side, the sportsbook gets props for being user-friendly, easy to navigate, and keeping up with live sports betting updates. However, it's not all smooth sailing. Users point out hiccups with the location verification feature and general performance issues like slow loading and app crashes. The casino games section doesn't seem to hit the mark for some users either.

Payments & Withdrawals

When it comes to handling money, users appreciate the quick payouts and the straightforward cash out process. But, it's not all rosy. There are gripes about deposit and withdrawal hiccups, unexpected charges, and some run-ins with unapproved withdrawals. And when they reach out for help, the customer service experience often leaves them wanting more.

Market Coverage

The sportsbook scores points for offering a wide range of sports and betting options. Yet, some users feel left out, missing certain sports or betting options they're after. And then there's the frustration with geolocation issues that block betting in certain areas.

Support

Talking about customer support, it seems to be a bit of a sore spot. A lot of users talk about long waits, less-than-helpful responses, and issues that just don't get resolved. There are also mentions of accounts getting suspended out of the blue. It's not all bad, though – a few users have had positive experiences with the support team.

Bonuses & Promotions

Regarding the perks, about 30% of users are happy with the bonuses and promotions, saying they add a nice touch to their betting experience. However, the majority aren't too pleased. They're talking about missing out on promised bonuses, glitches that get in the way, and rewards that don't really feel rewarding. And again, when they try to talk to customer service about it, it often adds to their frustration.

Whose Bonuses are Better?

Bet365 Welcome Bonus

Attracting new customers and keeping users engaged is essential for the best sportsbooks. They achieve this through enticing welcome bonuses, exciting promotions, and loyalty programs. Below, you will find the current promotions available at bet365 and FanDuel, along with feedback from users who have used their bonus offerings.

Bet365 Bonuses

Parlay Bonus

Bet365 NJ: 70% Parlay Boost

Bet365 Sportsbook
Medium
to obtain
12/30/2024
expire
21, Terms and Conditions Apply
Bonus review
Parlay Bonus

Bet365 Colorado: 70% Parlay Boost

Bet365 Sportsbook
Medium
to obtain
12/30/2024
expire
21, Terms and Conditions Apply
Bonus review
Early Cash out

Bet365 New Jersey: NHL Early Payout

Bet365 Sportsbook
Medium
to obtain
12/30/2024
expire
21, Terms and Conditions Apply
Bonus review
Early Cash out

Bet365 Colorado: NHL Early Payout

Bet365 Sportsbook
Medium
to obtain
12/30/2024
expire
21, Terms and Conditions Apply
Bonus review
Early Cash out

Bet365 New Jersey NBA Early Payout

Bet365 Sportsbook
Medium
to obtain
06/22/2024
expire
21, Terms and Conditions Apply
Bonus review

What Users Say About Bet365 Bonuses

705
Reviews
Updated Jan 18, 2024, 2:42 PM
3%
Positive
90%
Mixed
7%
Negative
bonuses & promotions
AI
User Reviews Analysis

The reviews about the sports betting app's bonuses and promotions are mixed. A significant number of users (around 40%) appreciate the generous bonuses and promotions offered by the app, particularly the sign-up bonus and referral rewards. They find these incentives attractive and beneficial, with some users even referring to them as the best among all betting apps. However, a larger portion of users (approximately 60%) express dissatisfaction with the app's handling of these bonuses and promotions. Many users report issues with the app not honoring promised bonuses, with some even accusing the app of fraudulent practices. Users also complain about account restrictions or closures after winning bets using bonus funds, which prevents them from using or withdrawing their winnings. A common issue raised by users is the app's location verification system, which often malfunctions and prevents them from placing bets. This issue is particularly frustrating for users trying to take advantage of time-sensitive promotions. In terms of functionality, users find the app slow, buggy, and difficult to navigate, which negatively impacts their betting experience. Despite the attractive bonuses and promotions, these technical issues lead many users to advise others to use the app only for the initial bonuses and then switch to other, more reliable betting apps. In conclusion, while the app's bonuses and promotions are generally well-received, the overall user experience is marred by technical issues and perceived unfair practices related to these incentives.

FanDuel Bonuses

Rewards Program
21, Terms and Conditions Apply
Bonus review
Welcome Bonus

FanDuel Bet $5 Get $150 NJ

FanDuel Sportsbook
Easy
to obtain
06/04/2024
expire
21, Terms and Conditions Apply
Bonus review
Refer-a-Friend Bonus

FanDuel Refer-a-Friend

FanDuel Sportsbook
Medium
to obtain
12/31/2024
expire
21, Terms and Conditions Apply
Bonus review

What Users Say About FanDuel's Bonuses

3873
Reviews
Updated Jan 18, 2024, 2:42 PM
3%
Positive
91%
Mixed
6%
Negative
bonuses & promotions
AI
User Reviews Analysis

After analyzing the reviews, it's clear that users have mixed feelings about the bonuses and promotions offered by the sports betting app. On the positive side, around 30% of users appreciate the promotions and bonuses offered, highlighting the ease of use and the generous boosts. They also commend the app for its fast payouts and the variety of betting options available. However, a significant number of users, approximately 70%, express dissatisfaction with the app's bonuses and promotions. The most common complaints include not receiving promised bonuses, experiencing technical issues that prevent them from using their bonuses, and feeling that the rewards from bonuses are too small. Some users also express frustration with the app's customer service, feeling that their concerns about bonuses and promotions are not adequately addressed. A few users also mention issues with the app's location verification system, which prevents them from redeeming their bonuses. Additionally, some users feel that the app's promotions are not as good as those offered by competitors. In conclusion, while the sports betting app does offer bonuses and promotions that some users find appealing, there are significant areas for improvement. These include ensuring that bonuses are awarded as promised, addressing technical issues that prevent users from using their bonuses, and improving customer service responses to concerns about bonuses and promotions.

Mobile Apps Comparison

Bet365 Betting App User Experience
FanDuel Betting Apps Overview

The Bet365 and FanDuel mobile applications are accessible to users in North America on both iOS and Android operating systems. These apps are specifically designed to meet the online betting and gaming needs of users by providing a variety of sports betting options. One notable feature of each is the ability to engage in live betting, allowing users to place bets on games as they unfold in real-time. The user interfaces of both platforms are user-friendly, enabling easy navigation through the sports and leagues offered, betting markets, and account management features. Additionally, the inclusion of live streaming select matches enhances the overall user experience. User reviews of each app are diverse, so the decision to go with one over the other will ultimately come down to your personal preferences and betting strategies.

Bet365 iOS AppBet365 iOS App

Fast & Secure Payouts

Download app
NFL
NBA
MLB
NHL
MLS
NJ
CO
OH
IA
VA
KY
CAD
USD
American Express
VISA
PayPal
Trustly
705
user reviews
$10
min deposit
Varies
max withdrawal
1-5 days
withdrawal speed
1-4.7%
margin

What Users Say About Bet365's App

705
Reviews
Updated Jan 18, 2024, 2:42 PM
18%
Positive
36%
Mixed
46%
Negative
functionality & user experience
AI
User Reviews Analysis

The sports betting app has received a mixed bag of reviews from users, with a significant focus on its functionality and user experience. On the positive side, approximately 30% of users praised the app's wide range of betting options and the ease of placing bets. They also appreciated the app's user-friendly interface and the quick and easy deposit methods. The bonuses and promotions offered by the app were also well-received, with about 20% of users mentioning them as a highlight.However, the majority of users expressed dissatisfaction with the app's functionality. The most common complaint, mentioned by about 50% of users, was the app's location verification feature, which often freezes or fails to work, preventing users from placing bets. This issue seems to be persistent and has led to a lot of frustration among users. Around 40% of users reported performance issues with the app, such as slow loading times, frequent crashes, and lagging. Some users also mentioned problems with login authentication, often requiring password resets. The user interface was criticized by about 30% of users, who found it not very user-friendly and hard to navigate. Some users also mentioned that the app does not sync with other platforms and that it lacks certain player props. In terms of user experience, the reviews were split. Some users reported a positive experience, saying that the app is fun and easy to use. However, others had negative experiences, with some reporting that they were unable to place bets or that their bets were not registered. In conclusion, while the sports betting app has some positive features, such as a variety of betting options and bonuses, it seems to have significant issues with functionality and user experience. The app's location verification feature and performance issues are particularly problematic and have led to a lot of user frustration. Improvements in these areas could greatly enhance the user experience.

FanDuel Android AppFanDuel Android App

Most Popular Sportsbook in U.S.

Download app
NBA
LNB
WNBL
BNXT BE
CBA
AZ
CO
CT
IL
IN
IA
CAD
USD
Trustly
VISA
Mastercard
Venmo
3873
user reviews
$10
min deposit
Varies
max withdrawal
1-5 days
withdrawal speed
1-4.7%
margin

What Users Say About FanDuel's App

3873
Reviews
Updated Jan 18, 2024, 2:42 PM
24%
Positive
40%
Mixed
36%
Negative
functionality & user experience
AI
User Reviews Analysis

The sports betting app has received a range of reviews from users, with a focus on its functionality and user experience. Users have praised the app for its user-friendly interface, ease of navigation, and the wide range of betting options available. They also appreciate the quick deposit and withdrawal process, and the real-time updates on live sports betting. The app's promotional offers and bonuses have also been well-received, with some users stating that they add to the excitement of betting. However, there are also significant areas for improvement. A number of users have reported issues with the app's location verification feature, which is often unreliable and frustrating. There are also complaints about the app's customer service, with some users finding it unresponsive and unhelpful. Some users have reported issues with the app's stability, particularly during crucial moments of gameplay. Problems with the authentication process have also been reported, preventing some users from using the app. There is a perceived disparity between the app's offerings on different platforms, with some features reportedly only available on Apple devices. This has led to calls for the app to level the playing field between Apple and Android users. In terms of user experience, while some users find the app satisfactory, there is a desire for more rewards and incentives, such as parlay boosts and insurance. In conclusion, while the app has some strong points, it also has significant areas for improvement, particularly in terms of its location verification feature, customer service, app stability, authentication process, and feature parity across different platforms.

Leagues Comparison

Bet365 and FanDuel each boast an extensive catalog of leagues for their respective customers. bet365 wins this comparison with upwards of 230 leagues over the 160+ that FanDuel currently offers. Along with extensive coverage of mainstream sports, both platforms cater to international markets; however, Bet365 stands out with its broader range of leagues in soccer, basketball, and ice hockey, along with lesser-known sports in the states like cricket, table tennis, and handball. 

Considering the variety of sportsbetting league types offered is crucial when selecting a sportsbook, especially for sports bettors looking to branch out into international markets.

Bet365 Leagues

Football
NFL
National Football League
Available
Basketball
NBA
National Basketball Association
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
National Hockey League
Available
Soccer
MLS
Major League Soccer
Available
Cycling
cycling
Cycling
Available
Darts
darts
Darts
Available
Other
esports
eSports
Available
Soccer
LNB Pro B
France Ligue 2
Available
Soccer
CONCACAF
CONCACAF Gold Cup
Available
Soccer
LNB Pro A
France Ligue 1
Available

User Reviews of Bet365's Leagues

705
Reviews
Updated Jan 18, 2024, 2:42 PM
2%
Positive
82%
Mixed
16%
Negative
market coverage
AI
User Reviews Analysis

The reviews indicate a mixed experience with the sports betting app's market coverage. A significant number of users appreciate the variety of betting options available, with some highlighting the app's extensive range of sports and betting lines. The app's parlay options and the availability of certain player props were also praised, with some users noting that the app offers betting options not seen on other platforms. However, a common issue raised by users is the app's functionality, particularly regarding location verification. Many users reported that the app frequently freezes or crashes during location confirmation, which often results in the loss of their selected picks. This issue seems to be a major source of frustration for users, with some even having to reinstall the app to resolve it. Another point of contention is the app's live betting feature. Some users complained about the app's inability to keep up with live games, with the displayed information often lagging behind the actual game progress. This issue seems to affect the users' ability to place timely and accurate bets. A few users also expressed dissatisfaction with the app's parlay rules, describing them as confusing and restrictive. Some users were disappointed that they could not parlay certain players or events, while others found the odds system for building parlays to be different and less favorable compared to other sportsbooks. In terms of user interface, the app received mixed reviews. Some users found the app easy to use and navigate, while others described it as slow, unresponsive, and not user-friendly. A few users also reported issues with biometric login and the app's loading speed. Overall, while the app's market coverage is generally well-received, improvements in functionality, live betting, parlay rules, and user interface could enhance the user experience.

FanDuel's Leagues

Football
NFL
National Football League
Available
Basketball
NBA
National Basketball Association
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
National Hockey League
Available
Soccer
MLS
Major League Soccer
Available
Cycling
cycling
Cycling
Available
Darts
darts
Darts
Available
Other
esports
eSports
Available
Soccer
LNB Pro B
France Ligue 2
Available
Soccer
CONCACAF
CONCACAF Gold Cup
Available
Soccer
LNB Pro A
France Ligue 1
Available

User Reviews for FanDuel's Leagues

3873
Reviews
Updated Jan 18, 2024, 2:42 PM
1%
Positive
85%
Mixed
14%
Negative
market coverage
AI
User Reviews Analysis

The reviews indicate a mixed bag of experiences with the sports betting app's market coverage. A significant proportion of users appreciate the extensive variety of sports and betting options, with special commendation for the parlay options. The user-friendly interface and swift payouts also received positive feedback.However, there were some areas of dissatisfaction. Some users expressed disappointment with the absence of certain sports or betting options, such as women's NCAA, horse racing, and esports. Location verification issues were another point of contention, with users frustrated by restrictions preventing them from betting in certain states or regions.A few users criticized the app for not providing comprehensive player information, which they felt impacted their betting decisions. Additionally, some users were dissatisfied with the promotional offers, stating they were not as generous or frequent as those offered by competitors.In conclusion, while the app is generally praised for its market coverage, there are areas that could be improved. These include expanding the range of sports and betting options, improving location verification, and enhancing the quality and frequency of promotional offers.

Odds Comparison

To make more informed bets it is crucial that you have accurate information on the odds from multiple sportsbooks. We have presented some of the lines you can expect to find at both sportsbooks. 

GameBet365FanDuel
Pacers vs. BullsO 233 (-110) | U 233 (-110)O 234 (-110) | U 234 (-110)
Duke vs. Houston+4 (-110) | -4 (-110)+4.5 (-118) | -4.5 (-104)
Bruins vs. LightningO 5.5 (-125) | U 5.5 (+105)O 5.5 (-134) | U 5.5 (+110)
Rockies vs. D’Backs+205 | -250+194 | -235
Tottenham vs. Luton-450 | +800-470 | +1000

Real User Reviews of Bet365 Odds

705
Reviews
Updated Jan 18, 2024, 2:42 PM
2%
Positive
96%
Mixed
2%
Negative
odds & pricing
AI
User Reviews Analysis

After analyzing the reviews, it appears that users have mixed feelings about the odds and pricing on the sports betting app. On the positive side, a significant number of users appreciate the competitive odds offered by the app, with some even stating that the odds are the best compared to other sportsbooks. They also appreciate the wide range of betting options available and the prompt payouts. Some users also mentioned that the app offers good lines and fast bet reactions to real-time data. However, there are also several negative aspects mentioned by users. A common complaint is about the app's performance, with users reporting frequent freezes and crashes, which often disrupt their betting experience. Some users also mentioned that the odds change too quickly, making it difficult to place bets. A few users also raised concerns about the fairness of the betting system, with some claiming that they were scammed out of their money. They reported instances where their bets were voided or they were not paid out correctly. In terms of pricing, some users were happy with the bonuses and promotions offered by the app, while others felt that the app lacked such offers compared to other sportsbooks. In conclusion, while the app is praised for its competitive odds and wide range of betting options, improvements could be made in terms of app performance and transparency in the betting system.

Real User Reviews of FanDuel's Odds

3873
Reviews
Updated Jan 18, 2024, 2:42 PM
1%
Positive
94%
Mixed
5%
Negative
odds & pricing
AI
User Reviews Analysis

After analyzing the reviews, it is clear that users have mixed feelings about the odds and pricing on the sports betting app. On the positive side, a good number of users appreciate the competitive odds offered by the app, with some even stating that they have had significant wins. They also commend the app for its variety of betting options and the occasional boosted odds, which they believe gives them a better chance of winning. However, a significant number of users have expressed dissatisfaction with the odds and pricing. Many users feel that the odds are not always fair and that the app seems to favor the house more often than not. Some users even suggested that the app manipulates the odds, especially during live betting, which they believe leads to unfair losses. Several users also complained about the app's pricing, stating that the potential payouts often change unexpectedly and that there are discrepancies between the amounts bet and won. They also mentioned that the app's pricing is not always transparent, which they believe affects their betting decisions. In terms of functionality, some users reported experiencing technical issues with the app, such as frequent crashes and slow loading times, which they believe disrupts their betting experience and affects the odds of their bets. Furthermore, some users expressed dissatisfaction with the app's customer service, stating that they are not always helpful in resolving issues related to odds and pricing. In conclusion, while some users have had positive experiences with the odds and pricing on the sports betting app, many others are dissatisfied. The app's developers may need to address these issues to improve user satisfaction and trust.

Unique Offerings

The purpose of online sportsbooks incorporating additional features is to enrich the user experience, offer greater convenience, and distinguish the platform from its competitors. These functionalities may encompass live betting, which enables users to place bets while matches or events are in progress, thus amplifying engagement and excitement. Other features, such as cash-out options, empower users to settle their bets prior to the conclusion of an event, allowing them to manage risks and optimize potential returns. Moreover, bonuses, promotions, and loyalty programs serve as incentives for users to remain active on the platform. 

Feature

Bet365

FanDuel

Early Cash Out

Yes

Yes

Live Betting

Yes

Yes

Same-Game Parlays

Yes

Yes

Props

Yes

Yes

Horse Racing

Yes

Yes

Live Streaming

Yes

Yes

Refer-A-Friend

Yes

Yes

FanDuel TV

No

Yes

Rewards Program

No

Yes

Casino

Yes

Yes

Customer Support Comparison

When analyzing the customer support staffs' of Bet365 and FanDuel, we conducted a comprehensive assessment of their responsiveness, effectiveness, and the extent of assistance provided. This evaluation showcases how both platforms promptly and efficiently address user queries, underscoring the significance of having live support and the ability to resolve any potential issues in a timely manner.

Bet365 Sportsbook Customer Service Options:

FanDuel Sportsbook Customer Service Options:

We thoroughly tested the customer support teams at Bet365 and FanDuel by engaging with them through live chat on four separate occasions at different times throughout the day. Our goal was to assess the promptness, helpfulness, and overall quality of assistance offered by both platforms. The resulting interactions provided insights into the effectiveness of their support systems and their ability to address customer inquiries and concerns in real-time situations.

Time (ET)Bet365 Average Wait TimeFanDuel Average Wait Time
10:0015 minutes and 03 seconds3 minutes and 47 seconds
15:009 minutes and 22 seconds3 minutes and 11 seconds
18:006 minutes and 03 seconds4 minutes and 16 seconds
23:008 minutes and 44 seconds5 minutes and 27 seconds

First contact with Bet365 looks to have been an anomaly with a major delay occurring to get connected to a live agent via chat. Still, it happened and must be reported. Regardless, FanDuel was quicker to connect, answer questions, and resolve the issues raised revolving around betting odds, geolocation issues, and general questions about traveling across state lines to place wagers. Bet365 has some work to do to compete with one of the industry heavyweights in the support department.

Bet365 Customer Support User Reviews

705
Reviews
Updated Jan 18, 2024, 2:42 PM
2%
Positive
95%
Mixed
3%
Negative
support
AI
User Reviews Analysis

After a thorough analysis of the reviews, it is evident that the sports betting app's support has received mixed feedback, with a majority leaning towards the negative side. The most common issue raised by approximately 80% of the users was related to account restrictions and closures without clear explanations. Users expressed frustration over the lack of transparency and communication from the support team in these matters. Withdrawal of winnings was another significant concern. Many users reported difficulties in accessing their funds, with some even accusing the app of being a scam. The support team was often described as unhelpful in resolving these issues. Promotional offers were another area of contention. Users reported that they were unable to use their bonus bets or that the app did not honor the promotions advertised. The verification process was also criticized for being difficult and time-consuming. On the positive side, around 20% of users praised the support team for their quick response and helpfulness. They appreciated the human interaction and the ability to text with a real person. In conclusion, while the sports betting app's support team has been praised by a minority of users for their quick and helpful service, a significant number of users have raised issues about account restrictions, withdrawal difficulties, promotional offers, and poor communication. The app may need to address these issues to improve its customer service.

FanDuel Customer Support User Reviews

3873
Reviews
Updated Jan 18, 2024, 2:42 PM
3%
Positive
95%
Mixed
2%
Negative
support
AI
User Reviews Analysis

After analyzing the reviews, it is clear that the sports betting app's support has received mixed feedback, with a majority leaning towards negative experiences. The most common complaints revolve around account issues, with many users reporting their accounts being suspended without clear reasons. Users have expressed frustration over the lack of assistance from the support team in resolving these issues. Customer service quality is another area of concern. Many users have reported long waiting times, unhelpful responses, and a lack of resolution to their issues. Some users also mentioned that the support team was rude and unprofessional.Technical glitches were another common complaint. Users reported various issues with the app, such as location verification errors and the app crashing or becoming unresponsive. These issues were not resolved in a timely manner, leading to frustration among users.However, a small number of users reported positive experiences with the support team, stating that their issues were resolved in a timely manner. These positive reviews were, however, overshadowed by the negative ones.In conclusion, the sports betting app's support service needs significant improvement. The company should focus on enhancing their customer service, resolving technical issues promptly, and ensuring clear and honest communication about promotions and bonuses.

Which Sportsbook is More Responsible?

Bet365 and FanDuel provide users with access to a range of responsible gambling tools, including deposit limits, self-exclusion options, and educational resources to help them monitor betting activity and make informed decisions to minimize the risk of harm associated with problem gambling. The tools listed below serve as safeguards to promote responsible gambling habits and prevent the potential negative consequences associated with excessive betting behavior.

Tools & ResourcesBet365FanDuel
Deposit LimitsYesYes
Wager LimitsYesYes
Time LimitsYesYes
Cool Off/TimeoutYesYes
Self ExclusionYesYes
Opt Out ProgramYesYes
Reality CheckYesYes
Safer Play ResourcesYesYes
Addiction Help CentersYesYes
Problem Gambling RegistryYesYes

Closing Thoughts

In comparing Bet365 and FanDuel, the analysis covered their market entry, available features, and user feedback. Bet365, originating from Stoke-on-Trent, England, and expanding to North America in 2019, offers its services in 10 U.S. states and Ontario, Canada. It provides welcome bonuses and competitive odds, with its app ratings comparable to industry standards. FanDuel, beginning its operations at the Meadowlands Racetrack in New Jersey in 2018, operates across the United States and Canada, offering $200 in Bonus Bets for new customers under specific conditions.

The comparison extended to mobile app availability and ratings, number of jurisdictions where legally active, live betting and streaming capabilities, payout speeds, and presence of rewards programs. Both platforms offer iOS and Android apps, with app store ratings provided for each. Payment and withdrawal options were reviewed, noting the absence of transaction fees but advising verification of potential charges with payment providers.

User reviews were analyzed for insights into customer experiences, highlighting user interface aspects and mobile app performance. An examination of the sports leagues offered by each platform noted Bet365's broader league coverage compared to FanDuel. Betting odds for several sports events were compared, providing a direct comparison without indicating a superior choice.

Customer support was assessed by response times across different times of the day, noting the average wait time for both platforms. Additional features unique to each platform, such as early cash-out options, live golf tracker, and daily fantasy sports, were mentioned. The section on responsible gambling detailed the tools and resources available on both platforms to promote responsible betting practices.

FAQs

General Questions
Are there any restrictions on who can sign up for accounts with Bet365 or FanDuel?
How many leagues does Bet365 offer compared to FanDuel?
Does Bet365 and FanDuel offer live betting?
Welcome Bonuses
What welcome bonuses does Bet365 offer to new users?
What is FanDuel's welcome bonus for new users?
Mobile Apps
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Meet Our Authors

Mike made the decision to dive headfirst into the booming world of sports betting fresh out of college. Back in the day, when 1-800 pick lines and sports pagers were all the rage, he couldn't resist the allure, having grown up idolizing sports legends like Sweetness, MJ, and Slammin Sammy. Mike dedicated his early years to the industry, tirelessly analyzing games, writing articles with free picks, and selling his expertise on reputable handicapping sites. Unlike many others, Mike was known for his integrity and only released one Game of the Year per sport, per season. His hard work and unwavering commitment paid off, earning him a devoted following and propelling his career to new heights. Then came the explosion of Daily Fantasy Sports. Believe it or not, companies like DraftKings and FanDuel used to pay Mike's company to increase their brand exposure. Now, those same industry giants don't even bother responding to his emails. While Mike appreciates the convenience of being able to place legal bets in his own backyard, he can't help but feel disheartened by what has become of the industry. People are being led astray, falsely believing that a mere $5 wager on a 20-team same-game-parlay will be their ticket to financial security. If there’s one thing Mike learned from making book back in the day, it’s that parlays are a bookie’s best friend. A bankroll is the only leg you have to stand on in the battle with the books, and Mike’s here to offer up advice on how to protect it.

Cristina Varela Galan
Cristina Varela Galan
Problem Gambling Expert

Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project 

 “Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.

Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.

In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content. 

Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.

 ExperienceYear
Engaged in private entrepreneurship2000-2013
Founder and President at Bookmaker Rating, an online platform focused on sports and betting2013-2020
Co-founder at Azuro, a decentralized betting protocol2022

"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports." 

- Paruyr Shahbazyan, Founder, RG

 

Principles and Ethics

Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.

Strategic Vision

Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.

Future Perspectives

Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.

 

Anna Kravtcova
Anna Kravtcova
Problem Gambling Expert

Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

Sol's interest in sports was sparked at a young age, inspired by athletes such as Barry Sanders, Michael Jordan, and Wayne Gretzky. This early fascination evolved into a deep-seated passion, guiding him toward a career in sports journalism in 2007. Over the years, Sol has contributed thousands of articles and reviews to dozens of online platforms, sharing his research, knowledge, and perspectives.

“In the world of sports betting, truth is more valuable than any bonus offer.”

ExperienceYear
Content Manager, OnlineCasinoReports2012-2021
Sports Journalist, Dottraffic2009-2011
Content Writer, HouseTech2007-2009
Nick Ashbourne
Nick Ashbourne
Senior Writer

Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.

Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022. 

Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.