Comparison of BetMGM & Caesars
![BetMGM vs Caesars Logos](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FBet_MGM_vs_Caesars_Logos_f1600b911a.jpg&w=3840&q=75)
The result of a dynamic partnership between MGM Resorts International and Entain plc, BetMGM Sportsbook has risen through the ranks since launching its first legal sportsbook at the Borgata Hotel Casino & Spa in Atlantic City, New Jersey in August 2018. Currently active in 21 states as well as Ontario, Canada, BetMGM reaches its broad user base via iOS, Android, and desktop platforms. At present, BetMGM extends a generous offer to newcomers, granting them the chance to earn up to $1500 in Bonus Bets upon sign-up. Availing of this promotion simply requires a minimum deposit of $10. Furthermore, BetMGM boasts a diverse array of payment options, aiming to enhance convenience and accessibility for its users; new and current.
Caesars Sportsbook
Headquartered in Reno, NV, Caesars Sportsbook successfully opened a legalized sportsbook in September of 2018 at the Harrah's Resort Atlantic City in New Jersey. Currently legal and active in 23 states as well as in Canada, Caesars has expanded its reach by offering apps on both iOS and Android platforms while at the same time running one of the more intuitive ad campaigns in the market. Being a division of Caesars Entertainment adds a layer of trust and reliability with it being the largest casino-entertainment company in the U.S. Caesars is currently offering up to $1000 in Bonus Bets as a welcome offer that can be utilized with a $10 minimum deposit.
Features Comparison
Feature | BetMGM | Caesars |
Welcome Bonus | Up To $1500 in Bonus Bets | Up To $1000 in Bonus Bets |
Apps (iOS/Android) | Yes | Yes |
App Store Rating | 4.8/5 | 4.7/5 |
Google Play Rating | 4.2/5 | 4.3/5 |
Active States | 21 | 23 |
Live Betting | ||
Live Streaming | Yes | Yes |
Payout Speed | 3-5 Days | 1-5 Days |
Rewards Program | Yes | Yes |
Sportsbook Review | BetMGM | Caesars |
![BetMGM Sportsbook](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fthumbnail_betmgm_d793f6a0d3.png&w=384&q=75)
Great Rewards Program
![Venmo](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FApp_Icon_f4a072fc36.png&w=64&q=75)
![American Express](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2F1200px_American_Express_logo_2018_svg_50f12d5876.png&w=64&q=75)
![Borgata Cage](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FBorgata_Hotel_Casino_and_Spa_svg_244a23de95.png&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
What Users Say About Their Overall Experience At BetMGM
![overall](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=%2Fstatic%2Fimages%2Fbg%2Freview-bg.webp&w=3840&q=75)
Bonuses & Promotions
The sports betting app has received mixed reviews regarding its bonuses and promotions. Approximately 60% of users have expressed satisfaction with the generous and frequent bonuses and promotions, particularly appreciating the bonus bets and boosts. However, around 30% of users have reported issues with receiving their bonuses and high wagering requirements. The remaining 10% of users have mixed feelings, suggesting improvements such as more deposit match bonuses and faster updates on parlays.
Functionality & User Experience
Users have praised the app for its user-friendly interface, wide range of betting options, and quick transactions. However, a considerable number of users have reported issues with the app's functionality, including frequent login issues, slow loading times, and occasional freezing.
Cashiering
Users have a mixed bag of experiences with the cashiering aspect of the sports betting app. While many appreciate the swift and efficient deposit and withdrawal process, a significant number of users report issues with withdrawing their winnings and unsatisfactory customer service. Some users have reported technical issues, such as the app failing to update deposited amounts promptly.
Odds & Pricing
Users appreciate the competitive odds offered by the app and the variety of betting options available. However, some users feel that the app is rigged and have complaints about the app's performance, with users experiencing lag and slow processing times when placing bets. There are mixed reviews about the customer service.
Market Coverage
Users have praised the app's wide range of betting options across various sports. However, some users have expressed dissatisfaction with the lack of options for betting on certain sports and events. They have also suggested the addition of real-time updates for player milestones and the ability to bet on future games, not just live ones.
Support
The sports betting app's support has room for improvement. A significant number of users have expressed dissatisfaction with the support, particularly regarding issues with withdrawals and account access. Communication seems to be another area where the support team falls short. However, a few users had positive experiences with the support team, appreciating the quick response and resolution of their issues.
Conclusion
In conclusion, the sports betting app has a mix of positive and negative aspects across different categories. While users appreciate the bonuses and promotions, user-friendly interface, and wide market coverage, there are significant issues with functionality, cashiering, odds, and support that need to be addressed to improve the overall user experience.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Excellent Rewards Program
What Do Users Say About Their Overall Experience At Caesars
Bonuses & Promotions
Around 40% of users appreciate the bonuses, promotions, and rewards system, highlighting the boosters and the ability to earn rewards points. However, 60% of users express dissatisfaction, reporting issues with the app not honoring promised bonuses and promotions, and some did not receive their sign-up bonuses. Some users also mention that the app's promotions are not as generous or enticing as those offered by other sports betting apps.
Functionality & User Experience
Some users report that the app is slow, glitchy, and not user-friendly, which affects their ability to take advantage of bonuses and promotions. Some users also mention that the app's customer service is poor, particularly when it comes to resolving issues related to bonuses and promotions.
Cashiering
Majority of users express frustration with the withdrawal process, describing it as slow, complex, and in some cases, impossible. Depositing funds into their accounts has also been a challenge for several users due to technical glitches and location verification issues. A minority of users have commended the app for its swift payouts and user-friendly navigation.
Odds & Pricing
Many users have criticized the app for offering poor odds and lines compared to other sportsbooks. Some users have also reported that the app changes odds at the last second against them, and that the app's pre-built parlays underpay based on real probability. A few users have also complained about the app's poor bonus system and lack of competitive promotions.
Market Coverage
Many users appreciate the wide range of sports available to bet on, with some highlighting the app's user-friendly interface and the ability to build parlays. The app's market coverage is criticized for its lack of certain betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. Some users also report that the app does not offer as many side bets or props as other sportsbooks, particularly for major events like the Super Bowl or March Madness.
Support
A significant number of users have reported issues with the app's functionality, which they claim were not adequately addressed by the support team. Many users have expressed frustration with the lack of effective communication and resolution from the support team. Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Eff draftkings. Ceasers works great
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Great
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Love it!
Who Has The Better Bonuses?
To attract and keep customers, both BetMGM and Caesars utilize promotional bonuses as a key tactic. These rewards not only entice new registrations but also enhance the experience for existing users to encourage loyalty to the brand. Welcome bonuses, profit boosts, odds boosts, and special event promotions are among the different types of bonuses made available.
BetMGM Bonuses
What Users Say About BetMGM's Bonuses
Mixed Response to Bonuses & Promotions
The reviews indicate a mixed response towards the bonuses and promotions offered by the sports betting app. A majority of users, approximately 60%, have expressed satisfaction with the bonuses and promotions, stating that they are generous and frequent. They particularly appreciate the bonus bets and boosts, which they find to be a major incentive for continued use of the app. The quick payouts and user-friendly interface of the app also receive positive feedback.
Dissatisfaction with Bonuses & Promotions
However, around 30% of users have expressed dissatisfaction with the bonuses and promotions. They report issues with receiving their bonuses, even after meeting the required conditions. Some users also criticize the high wagering requirements attached to these bonuses. A few users have reported technical issues with the app, such as slow loading times and glitches, which they feel negatively impact their betting experience.
Mixed Feelings and Improvement Suggestions
The remaining 10% of users have mixed feelings about the app. They appreciate the bonuses and promotions but suggest improvements such as more deposit match bonuses and faster updates on parlays.
Conclusion
In conclusion, while the majority of users are satisfied with the bonuses and promotions offered by the sports betting app, there is room for improvement in terms of the conditions attached to these bonuses, the technical performance of the app, and the customer service.
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
Had several bonus bets that showed up on my page but never was able to use them. Contacted customer service but never resolved my issue or refunded my bonus bet I wasn't able to use
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
Pretty awful experience not receiving promos
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
No pay out... no bonus rounds or free spins... pathetic... waht a joke... fair gaming yea right
Caesars Bonuses
What Users Say About Caesars Bonuses
Mixed Feedback on Bonuses and Promotions:
A significant portion of users (around 40%) appreciate the bonuses, promotions, and rewards system offered by the sports betting app. They find boosters and the ability to earn Caesars rewards points beneficial, along with the app's ease of use and variety of betting options.
However, a larger proportion of users (around 60%) express dissatisfaction with the app's bonuses and promotions. Many users report issues with unfulfilled promises, such as sign-up bonuses or accessible bonus bets. Some describe these discrepancies as 'bait and switch' tactics, while others find the promotions less generous compared to competitors.
Areas for Improvement:
In conclusion, while there is appreciation for certain aspects of the app's bonuses and promotions, a notable portion of users feels dissatisfied due to unmet expectations, functionality issues, and subpar customer service. Enhancements in functionality, customer service quality, and transparency in bonus provision could lead to improved user satisfaction.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
The type of place where you win a bonus on a $1 bet to win $0.40.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I'd love if u could change the numbers otherwise it's great
Mobile Apps Comparison
The BetMGM and Caesars mobile betting apps for iOS and Android platforms offer convenient access to a wide range of sports leagues and betting markets, all at your fingertips. These apps are specifically designed for mobile use, prioritizing a user-friendly experience. You can place bets in real-time while watching the games live, manage your funds by making deposits and withdrawals, and even reach out to customer service, all from your smartphone or tablet. Users have provided both positive and negative feedback on the overall functionality of each app, but that's to be expected given their popularity. Ultimately, the choice between the BetMGM and Caesars app comes down to personal preferences in relation to user interface, available features, and betting strategies.
- BetMGM iOS App: 4.8/5 stars from 201.2K ratings in the App Store
- BetMGM Android App: 4.3/5 stars from 27.6K reviews in the Play Store
- Caesars iOS App: 4.7/5 stars from 62.8K reviews in the App Store
- Caesars Android App: 4.3/5 stars from 25.1K reviews in the Play Store
![BetMGM Android App](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fbetmgm_60ff60e114.png&w=128&q=75)
Great Rewards Program
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Discover](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FDiscover_logo_8aba81565f.png&w=64&q=75)
![American Express](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2F1200px_American_Express_logo_2018_svg_50f12d5876.png&w=64&q=75)
What People Say About the BetMGM Betting App
Mixed Reviews Overview
The sports betting app has received a mixed bag of reviews from its users. A significant number of users have praised the app for its user-friendly interface, wide range of betting options, and quick transactions. They also commend the app for its generous promotions and reliable customer support.
Functional Issues
However, a considerable number of users have reported issues with the app's functionality, including frequent login issues, slow loading times, and occasional freezing. Some users have also expressed dissatisfaction with the app's customer service, describing it as unhelpful and slow to respond.
Overall Satisfaction and Suggestions
Despite these issues, a majority of users seem to enjoy using the app, particularly appreciating the app's betting perks and easy navigation. However, improvements could be made in terms of functionality and customer service.
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
WORST APP EVER. Locked my account for no reason and Customer Care won't help. Use any other betting site for your own sanity
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
They'll take ur money if you lose but if you want to cancel a bet you can't and it says in the by law subsection that they are not allowed to void or cancel a bet once it's started but they gave me a bullshyt reason for them canceling my one bet but taking my money on the same game bet BULLSHYT FRAUDULENT ACTIONS BY THEM
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
I've been playing on here on and off for over a year. Sports betting is good but the slots are glitchy and will suck you dry quicker than you can blink. Very disappointing. However payouts are pretty quick
![Caesars Android App](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fcaesars_3c461156bf.png&w=128&q=75)
Excellent Rewards Program
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![Discover](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FDiscover_logo_8aba81565f.png&w=64&q=75)
![Trustly](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FTrustly_Logotype_svg_f309485b11.png&w=64&q=75)
What People Say About The Caesars Betting App
Caesars does not have enough user reviews in this specific category to create a summary of its user reviews.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Eff draftkings. Ceasers works great
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Improved experience overall
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
Leagues Comparison
BetMGM and Caesars each possess an extensive selection of leagues that cater to the preferences of most sports bettors. BetMGM offers over 120 leagues, while Caesars expands its reach to over 165. These include the more popular leagues in North America as well as robust global market menu offerings. Choosing one over the other in this department will ultimately come down to the types of sports and leagues a bettor prefers.
Caesars currently holds the upper hand in this showdown due to its more robust catalog of mainstream and international league offerings.
BetMGM's Leagues
What Users Say About BetMGM's League Coverage
Mixed Reviews on Market Coverage
The sports betting app has received mixed reviews from users, with many praising its wide range of betting options across various sports. Users have appreciated the app's user-friendly interface, quick transactions, and reliable customer support. They have also commended the app's speed and quality improvements, as well as its unique markets not found on other sportsbooks.
Dissatisfaction with Certain Sports and Events
However, some users have expressed dissatisfaction with the app's market coverage. They have pointed out the lack of options for betting on certain sports and events, such as horse racing, Bkfc, and specific games. Some users have also expressed a desire for more betting options similar to those offered by other sportsbooks, such as DraftKings and FanDuel.
Suggestions for Improvement
Several users have also mentioned the need for more player prop options and the ability to combine different types of bets into parlays. They have also suggested the addition of real-time updates for player milestones and the ability to bet on future games, not just live ones. In terms of market coverage, users have praised the app's wide range of sports to bet on, including NBA, soccer, and MLB. However, some users have expressed a desire for more niche markets, such as F1 and African Champions League games.
Conclusion: Room for Expansion
Overall, while the app is generally well-received for its wide market coverage, there are areas for improvement, particularly in expanding the range of sports and betting options available to users.
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
I've been playing on here on and off for over a year. Sports betting is good but the slots are glitchy and will suck you dry quicker than you can blink. Very disappointing. However payouts are pretty quick
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
Maine now has online betting but you don't include it.
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
Betmgm is SHADY. They manipulate their parlay options and betting lines so it is usually not accurate (compared to other sites such as Draftkings and Fanduel) or omit certain ones they feel are good chances to hit. As for the betting lines. I've noticed that it frequently changes drastically the day of. so they can lock your previous bet due to the change in odds. It is obvious this isn't simply just according to line movement as there have been -200 to -300 disparities compared to other sites
Caesars Leagues
What Users Say About Caesars League Coverage
Mixed Market Coverage:
The sports betting app's market coverage has received mixed reviews from users. While many users appreciate the wide range of sports available to bet on and the user-friendly interface, others have expressed dissatisfaction with various aspects.
Positive Aspects:
Many users praise the app for its wide range of sports available for betting, its user-friendly interface, and the ability to build parlays. Some users also appreciate the app's bonus system and rewards.
Lack of Betting Options:
Users have criticized the app for its limited betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. They also note a lack of side bets or props, particularly for major events like the Super Bowl or March Madness.
Specific Sports Feedback:
While the app's coverage of NFL and MLB receives positive feedback, some users desire more soccer promos and better payouts for MMA bets.
Conclusion:
Overall, while the app offers a decent range of betting options, it falls short in terms of performance, customer service, and market variety compared to other sportsbooks. Addressing these areas of improvement could enhance the overall user experience.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Today I won a 2 keg parlay for 930 dollars I made on April 27th 2013 at 730pm that the orioles would win the division and ravens would win more the 9 games .. well by 445pm on December 10th 2023 I won the bet I waited until 6 pm and still couldn't settle bet so I called the customer service and that person couldn't even see the bet So we emailed and I sent a screen shot of the bet and she still couldn't help me. And now it's 1251am Dec 11th and I can't even log in anymore. I will raise hell
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I like the app i play every week.slow but securly ..but you can add some tricks like shot or shot on target etc!!
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
If you get a push on the over/under of a parlay bet don't expect to get paid for the bets you won. They will only refund you the original bet. Lost my business for sure. BTW the customer service team doesn't know anything about sports betting
Customer Support Comparison
When evaluating the customer support options provided by BetMGM and Caesars, we conduct a comprehensive assessment of their responsiveness, effectiveness, and the variety of assistance they offer. This examination reveals how each platform promptly and efficiently addresses user inquiries, underscoring the significance of having live support available and the ability to swiftly resolve any and all issues that may arise.
BetMGM Sportsbook Customer Service Options:
- 24/7 Live Chat
- Email (support.nj@betmgm.com)
- +1-(609)-248-9531
- Social Media: Facebook | X | Instagram
Caesars Sportsbook Customer Service Options:
- 24/7 Live Chat
- Email (support-nj@caesarssportsbook.com)
- +1-(855)-474-0606
- Social media: Facebook | X | Instagram
During our evaluation of the support teams, we engaged in live chat conversations with the customer service representatives from BetMGM and Caesars on four separate occasions throughout the day. We raised various concerns, including problems with geolocation, inquiries about welcome bonuses, and queries regarding payment methods. Below is a summary of our conversations and the results that came from them:
Time (ET) | BetMGM Average Wait Time | Caesars Average Wait Time |
10:00 | 3minutes and 3 seconds | 8 minutes and 3 seconds |
15:00 | 4 minutes and 13 seconds | 10 minutes and 16 seconds |
18:00 | 4 minutes and 16 seconds | 8 minutes and 17 seconds |
23:00 | 5 minutes and 3 seconds | 8 minutes and 34 seconds |
Regardless of the amount of time it took to connect with an agent, or the amount of time it took for an operator to resolve an issue or finalize an answer to the question, the BetMGM support team surpassed Caesars’ every step of the way at all times of the day. That’s not to say Caesars failed in this endeavor, it’s that BetMGM simply did it better.
What Users Say About BetMGM's Customer Support
Mixed Feedback on Support Services
After analyzing the reviews, it's evident that the sports betting app's support services have room for improvement. While some users had positive experiences with the support team, the majority expressed dissatisfaction and highlighted various issues.
Dissatisfaction with Support
Many users reported that their accounts were blocked without clear explanation, leading to frustration. Attempts to resolve these issues with the support team often resulted in unhelpful responses or long waiting times. Some users found the process of withdrawing winnings to be tedious and time-consuming due to extensive identity verification requirements.
Communication and Response Times
Communication seems to be a significant area of concern, with users citing poor response times and lack of resolution to their queries. Some users waited for weeks without receiving a response, which further exacerbated their dissatisfaction.
Positive Experiences
On a positive note, a few users had positive experiences with the support team. They appreciated the quick response and efficient resolution of their issues. Additionally, some users praised the app's user-friendly interface and smooth navigation, attributing these to the efforts of the technical support team.
Conclusion and Areas for Improvement
In conclusion, while there are positive aspects to the app's support services, the negative experiences outweigh them. Key areas for improvement include enhancing the efficiency and effectiveness of the support team, improving communication with users, and streamlining the process for withdrawals to reduce user frustration.
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
WORST APP EVER. Locked my account for no reason and Customer Care won't help. Use any other betting site for your own sanity
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
They'll take ur money if you lose but if you want to cancel a bet you can't and it says in the by law subsection that they are not allowed to void or cancel a bet once it's started but they gave me a bullshyt reason for them canceling my one bet but taking my money on the same game bet BULLSHYT FRAUDULENT ACTIONS BY THEM
![BetMGM Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/betmgm_d793f6a0d3.png)
Had several bonus bets that showed up on my page but never was able to use them. Contacted customer service but never resolved my issue or refunded my bonus bet I wasn't able to use
What Users Say About Caesars Customer Support
Negative Support Experience:
The overall experience with the support of the sports betting app has been largely negative, as reported by a significant number of users.
Functional Issues and Support:
Many users have reported issues with the app's functionality, including glitches, slow response times, and location problems. They claim that these issues were not adequately addressed by the support team, leading to frustration and dissatisfaction.
Ineffective Communication:
Users express frustration with the lack of effective communication and resolution from the support team. Some describe the service as "worthless," "inept," and "unresponsive," highlighting a need for improvement in customer support standards.
Account and Transaction Problems:
Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance in resolving these issues.
Unhonored Promotions:
There are complaints about the app's promotional offers not being honored, and users feel that the support team was unhelpful in resolving these matters, further contributing to their dissatisfaction.
Positive Experiences:
However, a few users have had positive experiences with the support team, praising their responsiveness and effectiveness in resolving issues. These users appreciated the user-friendly platform and the range of betting options available.
Conclusion:
In summary, while there are some positive comments, the majority of users seem to be dissatisfied with the support provided by the sports betting app. The main areas for improvement appear to be communication, problem resolution, and the handling of account and transaction issues.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
App is horribly slow. Deposit issues unsolved by customer service. Didn't seem to care multiple times and presented no viable solutions. No contact email available to escalate the issue. Too many other options to try to fight it to get resolved....
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I rate this app 1 Star. Signed up for an account. put in all my info and created a password. In order to deposit money they asked me to upload a picture of my State ID and a picture of myself. I did both and it said the documents were being reviewed. I tried to log in again and hour later and it said my account had been suspended lol. I had yet to deposit money or even make a wager! I contacted customer support to find out what happened and got no response. I'll take my action somewhere else.
Odds Comparison
In this comparison analysis, we will present the betting odds offered by BetMGM and Caesars for NBA, NCAAB, NHL, MLB, and MLS games. Our goal is to provide valuable information on which platform may be more suitable for your specific betting preferences in these highly sought after leagues.
Game | BetMGM | Caesars |
Warriors vs. Heat | -2.5 (-115) | +2.5 (-105) | -3 (-115) | +3 (-105) |
NC State vs.Marquette | +230 | -300 | +228 | -285 |
Flames vs. Blackhawks | O 6 (-115) | U 6 (-105) | O 6 (-120) | U 6 (+100) |
Cardinals vs. Dodgers | +185 | -225 | +192 | -235 |
Orlando City vs. New York Red Bulls | +140 | +188 | +145 | +200 |
Warriors vs. Heat Analysis
- At BetMGM, the line is set at -2.5 points with -115 vig, which is a slightly better deal compared to Caesars who offers the same -115 vig but at a half-point higher. This means that if you bet $115 on the Warriors at BetMGM and they win by at least 3 points, you would win $100. You would push and the bet would be refunded if they win by 3 points at Caesars.
- Similarly, for bettors interested in taking the points with the home underdog Heat, Caesars offers a +3 spread, which is more favorable compared to BetMGM's +2.5 spread with each demanding -105 vig. Betting $105 on the Heat at Caesars would yield $100 in profit if they either win the game outright or lose by 2 or fewer points. Caesars also offers the possibility of a push, helping to reduce the risk factor, unlike BetMGM.
Cardinals vs. Dodgers Analysis
- Los Angeles is heavily favored to defeat St. Louis at both sportsbooks. However, BetMGM's -225 moneyline price offers slightly less risk than Caesars' -235 offering, suggesting a 70.1% implied probability of the Dodgers winning. Betting $225 on Los Angeles at BetMGM would yield $44.44 in profit if successful, whereas a $235 bet at Caesars would yield $42.55.
- The Cardinals' 34.2% implied probability to win at +192 odds already makes them a volatile bet in this matchup. However, Caesars offers a better payout than BetMGM for the risk. Betting $100 on St. Louis at Caesars would result in a $192 profit if they win, while the same bet at BetMGM would only yield $185. Caesars offers a higher return on investment than BetMGM on St. Louis in this example.
Responsible Gambling Comparison
BetMGM
BetMGM is dedicated to taking a collaborative approach in tackling problem gambling. The company is committed to partnering with government entities, academic institutions, problem gambling treatment centers, and advocacy groups to facilitate responsible gambling practices. BetMGM implements various measures to address problem gambling, including the following protective measures:
- Self-Exclusion: This feature permits users to voluntarily exclude themselves from participating in any form of betting on all BetMGM platforms for a specified duration.
- Limits on Deposits and Spending: Users have the ability to establish boundaries regarding the amount of money they deposit and wager within specific time frames, such as daily, weekly, or monthly intervals. This feature assists individuals in managing their gambling activity effectively.
- Daily Time Constraints: This tool empowers users to regulate the duration of their gaming sessions by setting limits on the total time spent engaging in gambling activities within a single day, spanning from the moment of login to logout. It encourages the practice of shorter and more controlled gaming sessions.
- Cooling-off Period: Users are provided with the option to take a temporary break from gambling for a predetermined period, ranging from 3 to 180 days. This feature promotes self-regulation and allows individuals to step back and reassess their gambling behavior.
- Reality Check Notifications: Intermittent reminders are sent to users prompting them to reflect on their gaming habits and behavior. These reminders aim to sustain awareness and encourage responsible gambling practices among users.
- Review of Gaming History: This functionality enables users to examine and evaluate their past gaming activities, providing valuable insights into their gambling behavior, patterns, and potential areas of concern.
- Account Closure: Users are given the option to either temporarily suspend or permanently close their accounts, offering a decisive measure for individuals who wish to discontinue their gambling activities.
Caesars
Caesars aims to make betting on its platform an enjoyable experience while also prioritizing responsible gambling. To ensure this, it provides various limit options for its users, empowering them to set their own boundaries and enjoy their gaming responsibly. The sportsbook offers the following limit setting capabilities, which are subject to specific jurisdictional requirements:
- Deposit Limit: Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.
- Spend Limit: Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.
- Daily Time Limit: Set the maximum time that a player may spend playing on an internet gaming system.
- Cool Off Time Limit: Users can take a break from their account for 3 to 30 days.
- Self Exclusion: Just like BetMGM, this feature enables users who acknowledge their gambling issue to voluntarily self-exclude from all Caesars platforms, effectively putting a halt to any further gambling activities.
- Opt-Out Program: To help reduce gambling temptations, users can unsubscribe from marketing communications in their account settings or by contacting customer service.
BetMGM and Caesars each look after their respective user bases by implementing responsible gambling measures such as limit-setting options, self-exclusion tools, and access to safer play resources. Educational and awareness initiatives further help individuals make informed choices and seek assistance when needed to stop gambling.
Conclusion
BetMGM and Caesars stand as formidable competitors in the sports betting landscape with each offering a unique blend of features and services tailored to meet the diverse needs of users. BetMGM, born from a collaboration between MGM Resorts International and Entain plc, debuted in August 2018 at the Borgata Hotel Casino & Spa in Atlantic City, New Jersey. Since then, it has expanded to 21 states and Ontario, Canada, offering users a seamless sports betting experience across mobile and desktop platforms. Caesars Sportsbook, established in September 2018 at Harrah's Resort Atlantic City, boasts a presence in 23 states and Canada, leveraging its association with Caesars Entertainment for added trust and reliability.
Both platforms prioritize responsible gambling, providing users with tools like deposit limits, self-exclusion options, and reality check reminders to promote safe and enjoyable betting experiences. Furthermore, they offer competitive bonuses, diverse betting options, and user-friendly mobile apps to enhance user satisfaction.
Ultimately, the choice between BetMGM and Caesars hinges on individual preferences, but both platforms continue to innovate and excel in the ever-evolving industry, ensuring that users have access to top-notch services and features that cater to their unique betting needs and preferences.
BetMGM Vs. Caesars Comparison FAQs
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Meet Our Authors
![Paruyr Shahbazyan](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/photo_2024_01_12_13_21_53_527f80b717.jpg)
Paruyr Shahbazyan
Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.
In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content.
Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.
Experience | Year |
Engaged in private entrepreneurship | 2000-2013 |
Founder and President at Bookmaker Rating, an online platform focused on sports and betting | 2013-2020 |
Co-founder at Azuro, a decentralized betting protocol | 2022 |
"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports."
- Paruyr Shahbazyan, Founder, RG
Principles and Ethics
Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.
Strategic Vision
Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.
Future Perspectives
Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.
![Sol Fayerman-Hansen](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/IMG_8134_ca3f10b45a.jpg)
Sol Fayerman-Hansen
Sol Fayerman Hansen is the Editor-in-Chief at RG.org. With over two decades of experience in sports journalism and iGaming content, Sol finds working with RG.org a refreshing experience focused on transparency and responsible, informed sports gambling.
No, that bonus won't make you rich; it might lead to a gambling addiction even faster.
Notable Achievements
Sol is the creator of the world's largest book on digital art, a work collected by Harvard University libraries for its historic significance. He also served as the head of innovation at the Bank of Montreal, specializing in advanced technologies.
Personal Passion
Writing is Sol's daily practice and his art. He loves enriching readers with every story, reflecting his commitment to helping people through his work.
Interests
An avid sports lover, technology enthusiast, and a dedicated collector of both digital and physical art, Sol is habitually curious and a serial experimenter who loves to test new things…it's the only way to learn.
Cristina Varela Galan
Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project
“Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.
![Nick Ashbourne](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Nick_Ashbourne_The_Athletic_76caa9a22b.jpg)
Nick Ashbourne
Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.
Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022.
Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.
Anna Kravtcova
Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.
![Mike Rosenberg](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Mike_Rosenberg_42c4a1b337.jpg)
Mike Rosenberg
Mike made the decision to dive headfirst into the booming world of sports betting fresh out of college. Back in the day, when 1-800 pick lines and sports pagers were all the rage, he couldn't resist the allure, having grown up idolizing sports legends like Sweetness, MJ, and Slammin Sammy. Mike dedicated his early years to the industry, tirelessly analyzing games, writing articles with free picks, and selling his expertise on reputable handicapping sites. Unlike many others, Mike was known for his integrity and only released one Game of the Year per sport, per season. His hard work and unwavering commitment paid off, earning him a devoted following and propelling his career to new heights. Then came the explosion of Daily Fantasy Sports. Believe it or not, companies like DraftKings and FanDuel used to pay Mike's company to increase their brand exposure. Now, those same industry giants don't even bother responding to his emails. While Mike appreciates the convenience of being able to place legal bets in his own backyard, he can't help but feel disheartened by what has become of the industry. People are being led astray, falsely believing that a mere $5 wager on a 20-team same-game-parlay will be their ticket to financial security. If there’s one thing Mike learned from making book back in the day, it’s that parlays are a bookie’s best friend. A bankroll is the only leg you have to stand on in the battle with the books, and Mike’s here to offer up advice on how to protect it.
![Mark Medina](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Mark_Medina_e73c948b14.jpg)
Mark Medina
Mark Medina is a longtime NBA reporter that includes stints as a Lakers blogger with The Los Angeles Times (2010-12), Lakers beat writer with the Los Angeles Daily News (2012-17), Warriors beat writer with Bay Area News Group (2017-19) as well as an NBA reporter/columnist for USA Today (2019-21) and NBA.com (2021-23). Medina is also an NBA insider with Fox Sports Radio and frequent contributor to CBSLA's SportsCentralLA with Jim Hill and with Spectrum Sportsnet.
![Daria Tuboltseva](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Daria_Tuboltseva_f2c346417b.jpg)
Daria Tuboltseva
Daria went to St. Petersburg State University and earned a bachelor of international journalism. Working as a sports journalist from 2014, from 2016 as a hockey journalist. Covered 5 World Championships, 2022 Winter Olympics, 2020 World Juniors, 6 Gagarin Cup Finals.
Owner of a telegram channel Coolest Game on Earth.
Integrative nutritionist specializing on sports nutritionology.
![Paul M. Banks](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Paul_M_Banks_ddc02e21a6.jpg)
Paul M. Banks
Paul M. Banks is a professional Content Creator whose career has seen bylines in numerous publications, including the New York Daily News, Chicago Tribune, USA Today, Yahoo, MSN, FOX Sports and Sports Illustrated.
Banks has made scores of guest appearances on live radio and television, featuring regularly on NTD News, WGN-TV, CCTV, ESPN Radio, the History Channel, SiriusXM and CBS Sports Radio.
He is the Founding Editor of The Sports Bank.net, which has been featured and linked in hundreds of leading media outlets all across the world.
He has also authored two books, one of which, "No, I Can’t Get You Free Tickets: Lessons Learned From a Life in Sports Media," became an assigned textbook in journalism courses at State University New York-Oneonta.
![Nikhil Narain](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Nikhil_Narain_Cricket_Journalist_db2e3884fc.jpg)
Nikhil Narain
Nikhil Narain is a die-hard cricket romantic, published author, and has worked for some of the leading digital websites and broadcasters in India and overseas. An alumnus of the London School of Economics, Nikhil's forte is using data and numbers creatively to weave interesting stories and revolutionize the way cricket statistics are generated and analyzed.