Sportsbook Comparison: Caesars vs. FanDuel
![](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Farticle_cover_43_2f2bd53481.jpg&w=3840&q=75)
Caesars Entertainment's sports betting division, Caesars Sportsbook, entered the highly competitive legalized sportsbook market in September 2018. They launched their online and retail sports betting services at Harrah's Resort Atlantic City in New Jersey. Despite being a publicly traded company on NASDAQ (CZR), Caesars Sportsbook has faced strong competition yet is still live and active offering its services in 23 states. Its current welcome bonus offers up to $1000 in bonus bets that can be had with a minimum deposit of $10.
DraftKings, a publicly traded independent company (NASDAQ: DKNG), made its entry into the online sportsbook market in August 2018 at the Resorts Casino Hotel in Atlantic City, New Jersey. Originally known for its daily fantasy sports platform, DraftKings now operates online sportsbooks in 25 states across the United States as well as in Ontario, Canada. As a welcome bonus, new users can utilize $150 in Bonus Bets with mobile and desktop users each having access to a variety of convenient payment options.
Key Stats & Features Comparison
Feature | Caesars | DraftKings |
Welcome Bonus | Up To $1000 in Bonus Bets | Get $150 in Bonus Bets |
Mobile Apps (iOS/Android) | Yes | Yes |
App Store Rating | 4.7/5 | 4.8/5 |
Google Play Rating | 4.3/5 | 4.6/5 |
Legal and Active | 23 | 25 |
Live Betting | Yes | Yes |
Live Streaming | Yes | Yes (Limited) |
Payout Speed | 1-5 Days | 1-5 Days |
Rewards Program | Caesars Rewards | Dynasty Rewards |
Sportsbook Review | Caesars | DraftKings |
![Caesars Sportsbook](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fthumbnail_caesars_874e5690e7.png&w=384&q=75)
Excellent Rewards Program
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![Discover](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FDiscover_logo_8aba81565f.png&w=64&q=75)
![Trustly](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FTrustly_Logotype_svg_f309485b11.png&w=64&q=75)
What Users Say About Their Overall Experience at Caesars
![overall](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=%2Fstatic%2Fimages%2Fbg%2Freview-bg.webp&w=3840&q=75)
Bonuses & Promotions
Around 40% of users appreciate the bonuses, promotions, and rewards system, highlighting the boosters and the ability to earn rewards points. However, 60% of users express dissatisfaction, reporting issues with the app not honoring promised bonuses and promotions, and some did not receive their sign-up bonuses. Some users also mention that the app's promotions are not as generous or enticing as those offered by other sports betting apps.
Functionality & User Experience
Some users report that the app is slow, glitchy, and not user-friendly, which affects their ability to take advantage of bonuses and promotions. Some users also mention that the app's customer service is poor, particularly when it comes to resolving issues related to bonuses and promotions.
Cashiering
Majority of users express frustration with the withdrawal process, describing it as slow, complex, and in some cases, impossible. Depositing funds into their accounts has also been a challenge for several users due to technical glitches and location verification issues. A minority of users have commended the app for its swift payouts and user-friendly navigation.
Odds & Pricing
Many users have criticized the app for offering poor odds and lines compared to other sportsbooks. Some users have also reported that the app changes odds at the last second against them, and that the app's pre-built parlays underpay based on real probability. A few users have also complained about the app's poor bonus system and lack of competitive promotions.
Market Coverage
Many users appreciate the wide range of sports available to bet on, with some highlighting the app's user-friendly interface and the ability to build parlays. The app's market coverage is criticized for its lack of certain betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. Some users also report that the app does not offer as many side bets or props as other sportsbooks, particularly for major events like the Super Bowl or March Madness.
Support
A significant number of users have reported issues with the app's functionality, which they claim were not adequately addressed by the support team. Many users have expressed frustration with the lack of effective communication and resolution from the support team. Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
Great Choice for NFL & NBA
![Debit Cards](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/business_card_credit_card_debit_card_blue_line_computer_icon_logo_electric_blue_png_clipart_b911b61c33.jpg)
What Users Say About Their Overall Experience at DraftKings
DraftKings Overall Review
After analyzing the user reviews, the following average review of the DraftKings sports betting app can be summarized:
1. Bonuses & Promotions:
- Positive Aspects: The app offers generous bonuses and daily promotions, with a rewards system that some users find appealing.
- Negative Aspects: There are complaints about the lack of incentives for existing customers, technical issues with bonuses, and misleading promotions.
2. Cashiering:
- Positive Aspects: The app is praised for its quick payouts and ease of depositing funds.
- Negative Aspects: Users have reported issues with the app's reliability, lengthy verification process, ineffective customer service, and restrictive withdrawal policies.
3. Odds & Pricing:
- Positive Aspects: Some users appreciate the pre-calculated odds and wide range of betting options.
- Negative Aspects: There are complaints about perceived unfair games, slow loading times, poor customer service, and unattractive promotions.
4. Market Coverage:
- Positive Aspects: Users appreciate the extensive range of betting options.
- Negative Aspects: The app's slow speed, issues with location check and two-step authentication, lack of information for individual player bets, and unreliable teaser options are areas of concern.
5. Support:
- Positive Aspects: Some users find the app's customer service helpful and reliable.
- Negative Aspects: Many users have expressed dissatisfaction with slow response times, unresolved technical glitches, and difficulties with account verification.
Conclusion: While the DraftKings sports betting app has some positive aspects, there are significant areas that need improvement to enhance the overall user experience. These include improving the bonus system for existing customers, enhancing the app's reliability and speed, providing more information for individual player bets, and improving customer service response times.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
The app is horrible. The app keeps closing out every time I try and place a bet. smh. I had to withdraw my money and go to another betting app.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
The app keeps freezing and a big delay from when I press a selection on the app....an app keeps crashing
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
I love the games love to win some big money
Whose Bonuses are Better?
Caesars and DraftKings both employ bonuses as a common tool to attract new customers and enhance the experience for existing ones, with the aim of implementing brand loyalty. These bonuses encompass welcome offers, profit and odds boosts, and special event promotions. The current incentives offered by each sportsbook are listed below so you can see what each has to offer.
Caesars Bonuses
What Users Say About Caesars Bonuses
Mixed Feedback on Bonuses and Promotions:
A significant portion of users (around 40%) appreciate the bonuses, promotions, and rewards system offered by the sports betting app. They find boosters and the ability to earn Caesars rewards points beneficial, along with the app's ease of use and variety of betting options.
However, a larger proportion of users (around 60%) express dissatisfaction with the app's bonuses and promotions. Many users report issues with unfulfilled promises, such as sign-up bonuses or accessible bonus bets. Some describe these discrepancies as 'bait and switch' tactics, while others find the promotions less generous compared to competitors.
Areas for Improvement:
In conclusion, while there is appreciation for certain aspects of the app's bonuses and promotions, a notable portion of users feels dissatisfied due to unmet expectations, functionality issues, and subpar customer service. Enhancements in functionality, customer service quality, and transparency in bonus provision could lead to improved user satisfaction.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
The type of place where you win a bonus on a $1 bet to win $0.40.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I'd love if u could change the numbers otherwise it's great
DraftKings Bonuses
What Users Say About DraftKing's Bonuses
The reviews about DraftKings' bonuses and promotions are a mixed bag.
Positive Aspects:
- Generous Bonuses: Approximately 40% of users have lauded the app for its generous bonuses, especially for newcomers, and the daily promotions.
- Rewards System: Users express satisfaction with the rewards system and the potential to win big from bonus bets.
- Success Stories: A few users have shared their success stories, winning substantial amounts using these bonuses.
Negative Aspects:
- Lack of Incentives for Loyal Customers: Around 60% of users have voiced dissatisfaction with the bonus and promotion system, criticizing the app for not providing enough incentives for existing or loyal customers.
- Technical Issues: Users report technical issues with the bonuses not functioning properly within the app, expressing frustration over customer support's inability to resolve these issues.
- Bait and Switch Tactics: Some users accuse the app of employing bait and switch tactics and complain about the app's slow and glitchy performance, which they believe hampers their decision-making during live betting.
- Referral System Issues: A handful of users have reported issues with the app's referral system, claiming they did not receive the promised rewards for referring friends.
- Misleading Promotions: Some users express disappointment with the app's promotions, describing them as misleading or only applicable to certain types of bets.
- Performance Complaints: Complaints about the app's slow loading times and technical bugs have also been raised.
Conclusion: While DraftKings does offer bonuses and promotions that some users find appealing, there are significant issues that need to be addressed. These include enhancing the incentives for existing customers, fixing technical glitches, and ensuring that the promotions are transparent and straightforward.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
Great deals but the app is laggy and it doesn't keep up with my Parlay legs in real time.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
The app is easy to follow and use. good games and lines. plus has nice bonus features.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
Didn't honor an insurance bet.
Mobile Apps Comparison
The Caesars and DraftKings mobile apps are specifically designed for iOS and Android devices, providing users with convenient access to all aspects of their accounts while on the go. These apps offer intuitive interfaces and exceptional functionality, ensuring a seamless betting experience. Whether placing bets before or during a game, withdrawing winnings, or streaming live action, users can easily manage their accounts. The apps have garnered a wide range of reviews, which is expected considering the large customer base of each sportsbook. Ultimately, the choice between the two will depend on personal preferences for specific app features or the available betting markets on each platform.
- Caesars iOS App: 4.7/5 stars from 62.8K reviews in the App Store
- Caesars Android App: 4.3/5 stars from 25.1K reviews in the Play Store
- DraftKings iOS app: 4.8/5 stars from 701K reviews in the App Store
- DraftKings Android app: : 4.6/5 stars from 141.2K reviews in the Play Store
![Caesars Android App](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fcaesars_3c461156bf.png&w=128&q=75)
Excellent Rewards Program
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![Discover](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FDiscover_logo_8aba81565f.png&w=64&q=75)
![Trustly](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FTrustly_Logotype_svg_f309485b11.png&w=64&q=75)
![Caesars Android Betting App Review](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FCaesars_Android_Betting_App_Review5_096d24110b.webp&w=256&q=75)
What Users Say About Caesars App
Caesars does not have enough user reviews in this specific category to create a summary of its user reviews.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Eff draftkings. Ceasers works great
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Improved experience overall
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![DraftKings Android App](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fdraftkings_bb446b8446.png&w=128&q=75)
Great Choice for NFL & NBA
![American Express](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2F1200px_American_Express_logo_2018_svg_50f12d5876.png&w=64&q=75)
![ApplePay](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fapple_pay_og_twitter_b24f9b54a7.jpg&w=64&q=75)
What Users Say About DraftKing's App
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
The app is horrible. The app keeps closing out every time I try and place a bet. smh. I had to withdraw my money and go to another betting app.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
The app keeps freezing and a big delay from when I press a selection on the app....an app keeps crashing
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
I love the games love to win some big money
Leagues Comparison
Both Caesars and DraftKings offer a robust selection of leagues that cater to the preferences of most sports bettors. In addition to popular leagues like the NFL, NBA, MLB, NHL, and NCAA football and basketball, each sportsbook also offers a diverse range of international markets including soccer, basketball, and hockey. While this may not matter to everyone, it is important to check their menus beforehand to ensure they offer the leagues you are interested in before signing up.
When it comes to the number of leagues offered, DraftKings holds a slight advantage with over 180 options, while Caesars offers around 170.
Caesars Leagues
User Reviews of Caesars Leagues
Mixed Market Coverage:
The sports betting app's market coverage has received mixed reviews from users. While many users appreciate the wide range of sports available to bet on and the user-friendly interface, others have expressed dissatisfaction with various aspects.
Positive Aspects:
Many users praise the app for its wide range of sports available for betting, its user-friendly interface, and the ability to build parlays. Some users also appreciate the app's bonus system and rewards.
Lack of Betting Options:
Users have criticized the app for its limited betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. They also note a lack of side bets or props, particularly for major events like the Super Bowl or March Madness.
Specific Sports Feedback:
While the app's coverage of NFL and MLB receives positive feedback, some users desire more soccer promos and better payouts for MMA bets.
Conclusion:
Overall, while the app offers a decent range of betting options, it falls short in terms of performance, customer service, and market variety compared to other sportsbooks. Addressing these areas of improvement could enhance the overall user experience.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Today I won a 2 keg parlay for 930 dollars I made on April 27th 2013 at 730pm that the orioles would win the division and ravens would win more the 9 games .. well by 445pm on December 10th 2023 I won the bet I waited until 6 pm and still couldn't settle bet so I called the customer service and that person couldn't even see the bet So we emailed and I sent a screen shot of the bet and she still couldn't help me. And now it's 1251am Dec 11th and I can't even log in anymore. I will raise hell
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I like the app i play every week.slow but securly ..but you can add some tricks like shot or shot on target etc!!
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
If you get a push on the over/under of a parlay bet don't expect to get paid for the bets you won. They will only refund you the original bet. Lost my business for sure. BTW the customer service team doesn't know anything about sports betting
DraftKing's Leagues
User Reviews for DraftKing's Leagues
After reviewing the feedback, it's evident that users have a varied experience with DraftKings' market coverage.
Positive Aspects:
- Extensive Betting Options: A significant number of users appreciate the extensive range of betting options, highlighting the app's ability to challenge their sports knowledge.
- In-Game Options and Hockey Bets: The in-game options and the vast selection of hockey bets are also commended by some users.
Negative Aspects:
- App Speed: A common issue raised is the app's speed, with many users finding it slow and laggy, which hampers their ability to place real-time bets.
- Location Check and Authentication: Some users report problems with the app's location check and two-step authentication process.
- Market Rules and Information: There are grievances about the app's market rules and the lack of information provided for individual player bets. Users feel that the app could do a better job of keeping them informed about changes in team lineups.
- Same Game Parlay Feature: Users have mixed feelings about the same game parlay feature. While some enjoy it, others report limitations on the amount they can bet.
- Teaser Options: Complaints about the app's teaser options being sporadic and unreliable were noted.
- Voided Bets: A few users caution others to be mindful of voided bets and advise reading the rules before placing a bet.
Conclusion: While DraftKings offers a wide range of betting options, it could enhance its market coverage by addressing issues with speed, providing more information about individual player bets, and improving its same game parlay and teaser options.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
It's disgusting how rigged the live games are the only redemption for them is sports betting they have so many options
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
Any type of bet you could imagine but the app crashes alot and lagging to much
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
The app is easy to follow and use. good games and lines. plus has nice bonus features.
Additional Offerings
Caesars Additional Features:
- Microbetting: Play-by-play live betting on results of every possession in basketball.
- Live Streaming: Ability to stream a number of different chosen events.
- Live Betting: Bet into readjusted odds while a game is taking place live.
- Caesars Rewards: Earn reward credits that can be used as bonus cash in the sportsbook.
- Horse Racing: Bet on the horses in the Caesars Racebook.
DraftKings Additional Features:
- Early Cash Out: Lock in profit or cut losses before the conclusion of an event.
- Same Game Parlays: Combine multiple bets from a single event into a single wager to potentially increase payouts.
- Player Centric Prop Betting: Consolidated individual athlete prop betting.
- DK Social: Site integrated social media platform.
- DK Marketplace: Platform users can buy, sell, and trade sports digital collectibles.
Customer Support Comparison
In our assessment of the customer support options offered by Caesars and DraftKings, we thoroughly evaluate their responsiveness, effectiveness, and the range of assistance provided. This analysis highlights how both platforms promptly and efficiently handle user queries, emphasizing the importance of having live support accessible and the capability to quickly resolve any problems that may arise.
Caesars Sportsbook Customer Service Options:
- 24/7 Live Chat
- Email (support-nj@caesarssportsbook.com)
- +1-(855)-474-0606
- Social media: Facebook | X | Instagram
DraftKings Sportsbook Customer Service Options:
- 24/7 Live Chat
- Email (sportsbook@draftkings.com)
- +1-(855)-357-2377
- Social media: Facebook | X | Instagram
To offer a true feel of what it's like to deal with both platform's respective support teams, we conducted a series of tests to evaluate each in real time. Using the live chat feature, we engaged with the support staff on four different occasions, each time presenting them with a unique issue. Here's a breakdown of what transpired during our interactions.
Time (ET) | Caesars Average Wait Time | DraftKings Average Wait Time |
10:00 | 8 minutes and 03 seconds | 4 minutes and 44 seconds |
15:00 | 10 minutes and 16 seconds | 7 minutes and 32 seconds |
18:00 | 8 minutes and 17 seconds | 14 minutes and 43 seconds |
23:00 | 8 minutes and 34 seconds | 11 minutes and 26 seconds |
While it took a bit longer to reach an agent and ultimately get the issue resolved, Caesars’ support staff proved to be extremely consistent with its ability to get the job done. DraftKings shined earlier in the day, but the speed and effectiveness seemed to wane as the day progressed. They were still able to resolve all issues and answer all questions, but the consistency wasn’t the same as what Caesars brought to the table.
Caesars Customer Support User Reviews
Negative Support Experience:
The overall experience with the support of the sports betting app has been largely negative, as reported by a significant number of users.
Functional Issues and Support:
Many users have reported issues with the app's functionality, including glitches, slow response times, and location problems. They claim that these issues were not adequately addressed by the support team, leading to frustration and dissatisfaction.
Ineffective Communication:
Users express frustration with the lack of effective communication and resolution from the support team. Some describe the service as "worthless," "inept," and "unresponsive," highlighting a need for improvement in customer support standards.
Account and Transaction Problems:
Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance in resolving these issues.
Unhonored Promotions:
There are complaints about the app's promotional offers not being honored, and users feel that the support team was unhelpful in resolving these matters, further contributing to their dissatisfaction.
Positive Experiences:
However, a few users have had positive experiences with the support team, praising their responsiveness and effectiveness in resolving issues. These users appreciated the user-friendly platform and the range of betting options available.
Conclusion:
In summary, while there are some positive comments, the majority of users seem to be dissatisfied with the support provided by the sports betting app. The main areas for improvement appear to be communication, problem resolution, and the handling of account and transaction issues.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
App is horribly slow. Deposit issues unsolved by customer service. Didn't seem to care multiple times and presented no viable solutions. No contact email available to escalate the issue. Too many other options to try to fight it to get resolved....
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I rate this app 1 Star. Signed up for an account. put in all my info and created a password. In order to deposit money they asked me to upload a picture of my State ID and a picture of myself. I did both and it said the documents were being reviewed. I tried to log in again and hour later and it said my account had been suspended lol. I had yet to deposit money or even make a wager! I contacted customer support to find out what happened and got no response. I'll take my action somewhere else.
DraftKings Customer Support User Reviews
DraftKings Support Review
After analyzing the reviews, it is evident that the DraftKings sports betting app's support has received mixed feedback.
Negative Aspects:
- Slow Response Times: A significant number of users have expressed dissatisfaction with the support service, citing slow response times.
- Unresolved Technical Glitches: Users report unresolved technical glitches, which contribute to a frustrating experience.
- Account Verification Issues: Difficulties with account verification are common, with some users having their accounts locked or restricted without clear reasons. The support team was often not helpful in resolving these issues.
- App Performance: Frequent crashes and freezes have been reported, further compounding user dissatisfaction with support.
Positive Aspects:
- Helpful and Reliable Service: A smaller group of users have praised the app's customer service, describing it as helpful, fast, and reliable.
- Quick Resolution: These users appreciated the quick resolution of problems and the ease of navigation on the site.
Conclusion: While some users have had positive experiences with DraftKings' support, the majority have faced challenges. The support team needs to improve their response time, provide clearer communication, and ensure that technical issues are resolved promptly to enhance user satisfaction.
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
DONT WASTE YOUR TIME! IF A PROBLEM ARISES ITS A MONTH OF ENDLESS EMAILS TO A THIRD WORLD COUNTRY!
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
Easy to use. support is responsive
![DraftKings Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/draftkings_1541fc9462.png)
If you want to start gambling. please don't. You may win. but you will most likely lose more than you will win. I have gambled close to 400k on the app this year and have won some and lost some. But trust me. it's not worth it. The support team talks about good faith. but it only applies when it benefits them. The final straw for me was 12-13-2023 when they spoke to me about good faith and have void similar situations but say tough luck when a less known player is injured playing minimal time.
Odds Comparison
In this analysis, we assess the odds provided by Caesars and DraftKings for individual matches in the NBA, NCAAB, NHL, MLB, and EPL. Our aim is to offer valuable insights into which platform might align better with your individual betting approach to these respective leagues.
Game | Caesars | DraftKings |
Lakers vs. Bucks | O 233 (-110) | U 233 (-110) | O234 (-110) | U234 (-110) |
Creighton vs. Tennessee | +140 | -165 | +136 | -162 |
Canadiens vs.Avalanche | +328 | -430 | +320 | -410 |
Red Sox vs. Mariners | +143 | -170 | +142 | -170 |
Liverpool vs. Brighton | -250 | +600 | -265 | +600 |
Lakers vs. Bucks Analysis
- If you predict a high-scoring game with lots of points, you might prefer Caesars' 233-point total (Over/Under). Betting $110 on the Over at Caesars would yield $100 if the total points scored exceed 233.
- Alternatively, if you believe the defenses will dominate or both teams will struggle to hit shots, DraftKings' 234-point total might be more appealing. Betting $110 on the Under at DraftKings would yield $100 if the total points scored stay below 234.
- Ultimately, your choice depends on your handicap of the game and whether you expect more or fewer points than the sportsbooks predict.
Canadiens vs. Avalanche Analysis
- Colorado is heavily favored to win, but DraftKings' -410 odds provide slightly better value compared to Caesars' -430 odds. Betting $410 on Colorado at DraftKings would yield $100 if they win, while the same bet at Caesars would require $430 for the same return.
- However, if you're betting on the Canadiens as the underdog, Caesars offers better odds with a +328 return compared to DraftKings. Betting $100 on Montreal at Caesars would yield $328 if they win, while the same bet at DraftKings would yield less due to their lower odds.
- Ultimately, the choice depends on whether you prefer slightly better odds for the favorite with DraftKings or better odds for the underdog with Caesars.
Which Sportsbook is More Responsible?
Caesars
Caesars strives to create a fun betting experience on its platform while also prioritizing responsible gambling. To achieve this, it offers a range of limit options to users, enabling them to establish their own boundaries and engage in gaming responsibly. The sportsbook provides the following capabilities for setting limits, which are governed by specific jurisdictional regulations:
- Deposit Limit: Set daily, weekly, or monthly the maximum deposit limit.
- Spend Limit: Set daily, weekly, or monthly maximum spend (bet) limits.
- Daily Time Limit: Set the maximum time users can spend on the platform.
- Cool Off Time Limit: Users can take a break from their account for 3 to 30 days.
- Self Exclusion: Users who acknowledge their gambling issue can voluntarily self-exclude from all Caesars platforms, halting further gambling activities.
- Opt-Out Program: To help reduce gambling temptations, users can unsubscribe from marketing communications in their account settings or by contacting customer service.
DraftKings
DraftKings prioritizes responsible gaming by offering a range of tools and support resources designed to promote safer gambling habits. These include:
- DK Safer Play: A dedicated website, DK Safer Play, offers valuable resources such as information, quizzes, and assistance for addressing gambling-related issues, fostering a supportive environment for users.
- Limit-Setting Tools: Users can establish limits on their deposits and spending over daily, weekly, or monthly periods to help manage their gaming activity and prevent problem gambling.
- Cool-Off Periods: DraftKings allows users to take short or extended breaks from their accounts, supporting self-regulation and aiding in the prevention of gambling addiction.
- Self-Exclusion: This feature enables players who recognize their gambling problem to voluntarily exclude themselves from the platform, effectively halting further gaming activities.
- Opt-Out Program: Users have the option to opt out of marketing communications, reducing gambling temptations, either through their account settings or by contacting support.
Through education, awareness campaigns, and transparent communication, responsible gambling tools offered by both Caesars and DraftKings aim to foster a culture of informed choice and risk management, ensuring a safer gambling environment for all.
Conclusion
Both sportsbooks operate in accordance with state regulations, offering mobile apps for iOS and Android platforms, facilitating convenient access to betting markets. They provide a wide array of payment methods to ensure seamless transactions for their respective user bases. Moreover, customer support services are available round-the-clock, albeit with slight variations in response times.
Both platforms prioritize responsible gaming, offering tools such as limit-setting options, cool-off periods, self-exclusion features, and access to educational resources via dedicated websites. These measures aim to promote safer gambling practices and maintain a supportive environment for users.
Regarding bonuses and betting options, Caesars and DraftKings offer welcome bonuses and promotions to attract and retain customers. Additionally, they provide competitive odds across various sports leagues, with live betting and streaming options enhancing the overall user experience. Ultimately, the choice between the two platforms may come down to individual preferences in terms of app functionality, available betting markets, and promotional offers.
More Comparisons
Meet Our Authors
![Paruyr Shahbazyan](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/photo_2024_01_12_13_21_53_527f80b717.jpg)
Paruyr Shahbazyan
Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.
In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content.
Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.
Experience | Year |
Engaged in private entrepreneurship | 2000-2013 |
Founder and President at Bookmaker Rating, an online platform focused on sports and betting | 2013-2020 |
Co-founder at Azuro, a decentralized betting protocol | 2022 |
"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports."
- Paruyr Shahbazyan, Founder, RG
Principles and Ethics
Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.
Strategic Vision
Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.
Future Perspectives
Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.
![Sol Fayerman-Hansen](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/IMG_8134_ca3f10b45a.jpg)
Sol Fayerman-Hansen
Sol Fayerman Hansen is the Editor-in-Chief at RG.org. With over two decades of experience in sports journalism and iGaming content, Sol finds working with RG.org a refreshing experience focused on transparency and responsible, informed sports gambling.
No, that bonus won't make you rich; it might lead to a gambling addiction even faster.
Notable Achievements
Sol is the creator of the world's largest book on digital art, a work collected by Harvard University libraries for its historic significance. He also served as the head of innovation at the Bank of Montreal, specializing in advanced technologies.
Personal Passion
Writing is Sol's daily practice and his art. He loves enriching readers with every story, reflecting his commitment to helping people through his work.
Interests
An avid sports lover, technology enthusiast, and a dedicated collector of both digital and physical art, Sol is habitually curious and a serial experimenter who loves to test new things…it's the only way to learn.
Cristina Varela Galan
Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project
“Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.
![Nick Ashbourne](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Nick_Ashbourne_The_Athletic_76caa9a22b.jpg)
Nick Ashbourne
Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.
Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022.
Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.
Anna Kravtcova
Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.
![Mike Rosenberg](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Mike_Rosenberg_42c4a1b337.jpg)
Mike Rosenberg
Mike made the decision to dive headfirst into the booming world of sports betting fresh out of college. Back in the day, when 1-800 pick lines and sports pagers were all the rage, he couldn't resist the allure, having grown up idolizing sports legends like Sweetness, MJ, and Slammin Sammy. Mike dedicated his early years to the industry, tirelessly analyzing games, writing articles with free picks, and selling his expertise on reputable handicapping sites. Unlike many others, Mike was known for his integrity and only released one Game of the Year per sport, per season. His hard work and unwavering commitment paid off, earning him a devoted following and propelling his career to new heights. Then came the explosion of Daily Fantasy Sports. Believe it or not, companies like DraftKings and FanDuel used to pay Mike's company to increase their brand exposure. Now, those same industry giants don't even bother responding to his emails. While Mike appreciates the convenience of being able to place legal bets in his own backyard, he can't help but feel disheartened by what has become of the industry. People are being led astray, falsely believing that a mere $5 wager on a 20-team same-game-parlay will be their ticket to financial security. If there’s one thing Mike learned from making book back in the day, it’s that parlays are a bookie’s best friend. A bankroll is the only leg you have to stand on in the battle with the books, and Mike’s here to offer up advice on how to protect it.
![Mark Medina](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Mark_Medina_e73c948b14.jpg)
Mark Medina
Mark Medina is a longtime NBA reporter that includes stints as a Lakers blogger with The Los Angeles Times (2010-12), Lakers beat writer with the Los Angeles Daily News (2012-17), Warriors beat writer with Bay Area News Group (2017-19) as well as an NBA reporter/columnist for USA Today (2019-21) and NBA.com (2021-23). Medina is also an NBA insider with Fox Sports Radio and frequent contributor to CBSLA's SportsCentralLA with Jim Hill and with Spectrum Sportsnet.
![Daria Tuboltseva](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Daria_Tuboltseva_f2c346417b.jpg)
Daria Tuboltseva
Daria went to St. Petersburg State University and earned a bachelor of international journalism. Working as a sports journalist from 2014, from 2016 as a hockey journalist. Covered 5 World Championships, 2022 Winter Olympics, 2020 World Juniors, 6 Gagarin Cup Finals.
Owner of a telegram channel Coolest Game on Earth.
Integrative nutritionist specializing on sports nutritionology.
![Paul M. Banks](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Paul_M_Banks_ddc02e21a6.jpg)
Paul M. Banks
Paul M. Banks is a professional Content Creator whose career has seen bylines in numerous publications, including the New York Daily News, Chicago Tribune, USA Today, Yahoo, MSN, FOX Sports and Sports Illustrated.
Banks has made scores of guest appearances on live radio and television, featuring regularly on NTD News, WGN-TV, CCTV, ESPN Radio, the History Channel, SiriusXM and CBS Sports Radio.
He is the Founding Editor of The Sports Bank.net, which has been featured and linked in hundreds of leading media outlets all across the world.
He has also authored two books, one of which, "No, I Can’t Get You Free Tickets: Lessons Learned From a Life in Sports Media," became an assigned textbook in journalism courses at State University New York-Oneonta.
![Nikhil Narain](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Nikhil_Narain_Cricket_Journalist_db2e3884fc.jpg)
Nikhil Narain
Nikhil Narain is a die-hard cricket romantic, published author, and has worked for some of the leading digital websites and broadcasters in India and overseas. An alumnus of the London School of Economics, Nikhil's forte is using data and numbers creatively to weave interesting stories and revolutionize the way cricket statistics are generated and analyzed.