Sportsbook Comparison: Caesars vs. FanDuel
The aim of this article is to present a comprehensive analysis between Caesars and FanDuel, two industry-leading sportsbook options in both the United States and Canada. To do so, we’ll hone in on their bonuses, payment options, user feedback, mobile app performance, available leagues, customer support, odds comparisons, and responsible gambling tools.
Caesars Sportsbook
Caesars Sportsbook, a branch of Caesars Entertainment, began its strategic journey into the competitive legalized sportsbook landscape in September of 2018 by launching its first online and retail sports betting services from Harrah's Resort Atlantic City in New Jersey. According to a recent report from the Sporting News, Caesars Sportsbook, despite being publicly traded on the NASDAQ (CZR), currently holds approximately 7% of the market share in the highly competitive sports betting industry. They continue to capitalize on their extensive network of casinos and brand recognition to establish and maintain their presence across North America.
FanDuel Sportsbook
After establishing itself as a giant in the daily fantasy space, FanDuel debuted as a legal sportsbook in the United States at the Meadowlands Racetrack in New Jersey in September 2018. It is owned by Flutter Entertainment, Fox Corporation, and Boyd Gaming, and its shares are publicly traded on the New York Stock Exchange under the ticker FLUT. As of January 2024, FanDuel holds a significant 43% market share in terms of gross revenue and boasts an impressive user base of over 15 million active customers in North America.
Key Stats & Features Comparison
Feature | Caesars Sportsbook | FanDuel Sportsbook |
Welcome Bonus | ||
Mobile Apps (iOS/Android) | Yes | Yes |
App Store Rating | 4.7/5 | 4.9/5 |
Google Play Rating | 4.3/5 | 4.6/5 |
Legal and Active | 23 | 23 |
Live Betting | Yes | Yes |
Live Streaming | Yes | Yes |
Payout Speed | 1-5 Days | 1-5 Days |
Rewards Program | Yes | No |
Sportsbook Review |
Popular Rewards Program
Our review of Caesars Sportsbook is intended to provide an impartial, transparent overview to support responsible gambling. Please bet responsibly and seek assistance if gambling becomes a concern.
What Users Say About Their Overall Experience at Caesars
Overall Review of Caesars Sportsbook Experience
The user experience with Caesars Sportsbook has been characterized by a mix of positive and negative feedback across various themes, including bonuses & promotions, functionality & user experience, cashiering, odds & pricing, market coverage, and customer support. Below is a comprehensive summary of the key aspects highlighted in the reviews:
Bonuses & Promotions
- Variety and Engagement: Many users appreciate the diverse range of bonuses and promotions available, enhancing the betting experience.
- Execution Issues: Some players have reported difficulties in claiming bonuses and unclear terms, leading to frustration.
- Customer Support Frustration: Users expressed dissatisfaction with the support provided when issues related to bonuses arise.
Functionality & User Experience
- Navigation: The app's intuitive layout is praised for making it easy to find favorite sports and events.
- Loading Speed: Some users reported slow loading times during peak periods, which can hinder quick betting.
- Betting Options: A wide variety of betting options is appreciated, although some features could be more visually appealing.
- Customer Support Feedback: Mixed reviews on customer support responsiveness, with some users experiencing delays.
Cashiering
- Deposit Options: Users value the variety of deposit methods, including credit cards and e-wallets.
- Withdrawal Process: While some report delays, others find that withdrawals are processed quickly after verification.
- User Interface: The cashiering interface is generally user-friendly, facilitating easy navigation.
- Customer Support: Mixed feedback on cashiering support, with some users experiencing long wait times.
- Security: Many users feel secure with the robust security measures in place.
Odds & Pricing
- Competitive Odds: Users appreciate the competitive odds, especially for major events.
- Pricing Transparency: The pricing structure is generally clear and easy to understand.
- Limited Promotions: Users express concern over the limited availability of promotions compared to other sportsbooks.
- Value for Money: Mixed feelings on payout rates, with some users satisfied and others dissatisfied.
Market Coverage
- Wide Range of Markets: Some users enjoy the diverse selection of betting options across various sports.
- Limitations and Inconsistencies: Many players report frustrations with limitations in certain sports markets and inconsistencies in odds.
Customer Support
- Response Time: Long wait times reported by many users, leading to frustration.
- Quality of Assistance: Some users feel representatives lack the necessary knowledge to resolve issues effectively.
- Availability: Support is noted to be less available during peak betting times.
- Positive Interactions: A few users shared positive experiences with helpful representatives.
Conclusion
Overall, while Caesars Sportsbook offers competitive odds and a variety of betting options, user experiences vary significantly across different aspects. Areas for improvement include customer support responsiveness, execution of bonuses, and market coverage. Players are encouraged to stay informed and share their experiences to help build a more comprehensive understanding of the sportsbook's performance.
FanDuel Sportsbook is committed to providing a secure and responsible betting environment. We remind all users that sports betting involves financial risk, and it’s important to set personal limits to ensure a controlled experience. If betting impacts your well-being, numerous support resources are available to help you maintain a safe and responsible approach to gaming.
What Users Say About Their Overall Experience at FanDuel
Comprehensive Review of FanDuel Sportsbook App
The overall experience with the FanDuel Sportsbook app has been shaped by user feedback across various themes, including bonuses & promotions, functionality & user experience, cashiering, market coverage, support, and odds & pricing. Below is a summary of the key insights gathered from user reviews.
Bonuses & Promotions
- Positive Aspects:
- Users appreciate the variety of bonuses, including welcome offers and ongoing promotions.
- Wagering requirements for bonuses are generally considered reasonable.
- Promotions are frequently updated, keeping the experience engaging.
- Negative Aspects:
- Limited availability of certain promotions by state has frustrated some users.
- Terms and conditions for bonuses are not always clearly communicated.
- Technical issues have been reported when redeeming bonuses.
Functionality & User Experience
- User-Friendly Interface: The app is praised for its intuitive design and smooth navigation.
- Fast Loading Times: Users report quick loading times, enhancing the betting experience.
- Mobile Compatibility: The app performs well on mobile devices, allowing for convenient betting.
Cashiering
- Positive Aspects:
- The cashiering section is user-friendly, making transactions easy.
- A variety of payment options, including credit/debit cards and e-wallets, are available.
- Challenges Faced:
- Some users have experienced delays in processing withdrawals.
- Limited user reviews make it difficult to fully assess the cashiering experience.
Market Coverage
- Diverse Betting Options: Users appreciate the variety of sports and betting markets available.
- Areas for Improvement:
- Some users noted limited coverage of certain sports or events.
- Inconsistent promotional offerings have led to dissatisfaction.
Support
- Response Time: Many users reported long wait times for customer support.
- Quality of Assistance: While some found support helpful, many felt their issues were not adequately addressed.
- Availability: Limited support hours during peak times were noted as a drawback.
- Communication Channels: Users appreciated the variety of contact options but desired more responsive service.
Odds & Pricing
- Odds Competitiveness: Many users find the odds competitive, though some believe better odds can be found elsewhere.
- Pricing Transparency: The pricing structure is generally clear, but some users reported confusion regarding fees.
- User Experience: The betting experience is user-friendly, although performance issues were noted during peak times.
Conclusion
In summary, while the FanDuel Sportsbook app offers a generally positive experience with its functionality, bonuses, and market coverage, there are notable areas for improvement, particularly in customer support and cashiering. Users are encouraged to check back later for more comprehensive feedback as more reviews become available.
Whose Bonuses are Better?
Bonuses are a key component that Caesars and FanDuel each utilize to entice new customers to sign up and to spruce things up for current customers with the hope they remain loyal to the brand. These include welcome bonuses, profit boosts, odds boosts, and promotions for special events. Let’s take a look at what each sportsbook is currently offering:
Main Bonuses
- The Caesars: $1000 First Bet on Us welcome bonus affords new users up to $1,000 back as a single use bonus bet should the first wager made after account activation and deposit come up a loser.
- The FanDuel: Bet $5 Get $200 in Bonus Bets welcome bonus gives new account users up to $200 in bonus bets that can be broken down and spread out across multiple bets if the first wager made after deposit is won.
Caesars Bonuses
Caesars Bet $1 Double Your Winnings Your Next 10 Wagers
Caesars Rewards
Caesars Refer-a-Friend
FanDuel Bonuses
FanDuel Bet $5 Get $200
FanDuel Players Club Rewards Program
FanDuel Refer-a-Friend
Mobile Apps Comparison
Caesars Betting Apps
Caesars has received mixed reviews regarding the functionality and user experience of its iOS and Android apps. Of the 1,922 user reviews analyzed, 33% expressed negative experiences, 40% mixed and 27% positive.
- Positives include an easy-to-navigate app interface that promotes smooth operation for a variety of betting options to choose from.
- Negatives stem from Android app functionality, including poor geolocation, which leads to numerous app crashes or app lags, making for an enjoyable overall experience.
- One user seemingly gave up, stating, "It's so glitchy every weekend. You’ll waste so much time trying to place a bet. They can’t keep it fixed.”
FanDuel Betting Apps
FanDuel has also received a range of feedback from reviews regarding the overall functionality and user experience of its iOS and Android Apps. The feedback of the 3,873 user reviews analyzed found that 36 percent had negative experiences, 40% mixed, and only 24% positive.
- Users expressed positive remarks about the iOS app’s user-friendly and easy-to-navigate interface, which allowed for consistent real-time updates of live betting odds.
- The majority of the negative reviews focused on location verification, app stability, the unreliable authentication process, and the different features of the iOS and Android app versions.
- This user summarized most of those issues: "This app needs to be fixed. It keeps glitching in the middle of bets. It’s been doing this for me for about 3 months now in the middle of your games glitching talking about needing to verify your location. Then you lose all your money.”
Popular Rewards Program
Our review of Caesars Sportsbook is intended to provide an impartial, transparent overview to support responsible gambling. Please bet responsibly and seek assistance if gambling becomes a concern.
Most Popular Sportsbook in U.S.
FanDuel Sportsbook is committed to providing a secure and responsible betting environment. We remind all users that sports betting involves financial risk, and it’s important to set personal limits to ensure a controlled experience. If betting impacts your well-being, numerous support resources are available to help you maintain a safe and responsible approach to gaming.
Leagues Comparison
Caesars and FanDuel each offer a wide range of leagues that are on par with one another. The former offers nearly 170 different leagues, while the latter comes in around 160. This includes all the majors like the NFL, NBA, MLB, and NHL as well as NCAAF and NCAAB. Each also makes it a point to cater to sports bettors interested in international markets, and that’s where Cesars holds a slight edge with more leagues available in soccer, basketball, and ice hockey.
The league types offered should be a top priority when signing up at a new sportsbook if indeed your interest revolves around niche sports that don’t fall in line with the mainstream league options.
Caesars Leagues
FanDuel's Leagues
Unique Offerings
The purpose of online sportsbooks incorporating additional features is to enrich the user experience, offer greater convenience, and distinguish the platform from its competitors.
These functionalities may encompass live betting, which enables users to place bets while matches or events are in progress, thus amplifying engagement and excitement. Other features, such as cash-out options, empower users to settle their bets prior to the conclusion of an event, allowing them to manage risks and optimize potential returns. Moreover, bonuses, promotions, and loyalty programs incentivize users to remain active on the platform.
Feature | Caesars | FanDuel |
Early Cash Out | Yes | Yes |
Live Betting | Yes | Yes |
Same-Game Parlays | Yes | Yes |
Microbetting | Yes | No |
Props | Yes | Yes |
Horse Racing | Yes | Yes |
Live Streaming | Yes | Yes |
Refer-A-Friend | Yes | Yes |
FanDuel Faceoff | No | Yes |
FanDuel TV | No | Yes |
Rewards Program | Yes | No |
Casino | Yes | Yes |
Customer Support Comparison
Caesars and FanDuel offer various options for users to contact their respective customer support teams. They provide accessible FAQ sections and informative video guides to address inquiries. Moreover, both sportsbooks maintain active social media accounts, which serve as additional means of communication.
Caesars Sportsbook Customer Service Options:
- 24/7 Live Chat
- Email (support-nj@caesarssportsbook.com)
- +1-(855)-474-0606
- Social media: Facebook | X | Instagram
FanDuel Sportsbook Customer Service Options:
- 24/7 Live Chat
- Submit a Ticket
- Email (support@fanduel.com)
- Social Media: Facebook | X | Instagram | YouTube | SnapChat
During our evaluation, we engaged with the customer support teams of both Caesars and FanDuel through live chat on four separate occasions throughout the day. Here is a summary of our interactions and the outcomes we experienced.
Time (ET) | Caesars Average Wait Time | FanDuel Average Wait Time |
10:00 | 8 minutes and 03 seconds | 3 minutes and 47 seconds |
15:00 | 10 minutes and 16 seconds | 3 minutes and 11 seconds |
18:00 | 8 minutes and 17 seconds | 4 minutes and 16 seconds |
23:00 | 8 minutes and 34 seconds | 5 minutes and 27 seconds |
Odds Comparison
Here we evaluate odds offered up by both Caesars and FanDuel for single games played in the NBA, NCAAB, NHL, MLB, and MLS to provide insight into which platform might be best suited to your betting strategy.
Game | Caesars | FanDuel |
| Nets vs. Raptors | -7 (-110) | +7 (-110) | -6.5 (-114) | +6.5 (-106) |
| Clemson vs. Arizona | +7.5 (-110) | -7.5 (-110) | +6.5 (-104) | -6.5 (-118) |
| Kings vs. Canucks | O 5.5 (-115) | U 5.5 (-105) | O 5.5 (-114) | U 5.5 (-106) |
| Angels vs.Orioles | +158 (-190) | +144 (-172) |
| Inter Miami vs. New York City FC | -135 (+340) | -140 (+350) |
Clemson vs. Arizona Odds Analysis
- FanDuel is offering Arizona -6.5 (-118) while Caesars is a full point higher at -7.5 (-110). If you believe the Wildcats run away with the margin win regardless, you could save some juice by betting the game at Caesars.
- If you value that full point and don’t mind laying the extra vig, then the reduced betting line at FanDuel would be more to your liking.
Angels vs. Orioles Odds Analysis
- FanDuel and Caesars present differing options for bettors of this game. Bettors who want to support the home team Orioles may find it advantageous to choose FanDuel, as their odds are 18 cents lower than Caesars. This means that FanDuel considers Baltimore's chances of winning to be 63.2%, slightly lower than Caesars' estimation of 65.5%. Consequently, betting on the Orioles at FanDuel carries slightly less risk.
- When it comes to the Angels, Caesars is the preferred platform for placing bets as it offers 14 additional cents on the moneyline. This means that the implied probability of the LA team winning is 38.8 percent with Caesars, while FanDuel's probability stands at nearly 41.0 percent. In terms of betting value, Caesars provides better odds and a higher return if Los Angeles manages to pull off an upset.
Which Sportsbook is More Responsible?
Responsible gambling involves implementing strategies and actions that promote safe and sustainable participation in betting and gaming. The focus is on the significance of self-discipline, moderation, and making informed decisions to minimize potential risks associated with gambling. Key responsible gambling tools include setting financial boundaries, establishing time limits, and recognizing warning signs of problematic behavior.
Operators like Caesars and FanDuel have a vital role in this process by implementing protective measures such as age verification, tools for self-exclusion, and access to support resources for individuals facing difficulties.
Education and awareness initiatives further empower individuals to make informed choices and seek assistance when necessary. By prioritizing players' well-being and harboring a culture of responsible gambling, all platforms work together to create a safer and more enjoyable gaming environment for everyone involved.
Responsible Gambling Tools & Resources Comparison
| Tools & Resources | Caesars | FanDuel |
| Deposit Limits | Yes | Yes |
| Wager Limits | Yes | Yes |
| Time Limits | Yes | Yes |
| Cool Off/Time Out | Yes | Yes |
| Self Exclusion | Yes | Yes |
| Opt Out Program | Yes | Yes |
| Reality Check | Yes | Yes |
| Safer Play Resources | Yes | Yes |
| Addiction Help Centers | Yes | Yes |
| Problem Gambling Registry | Yes | Yes |
FAQs
General
Which sportsbook holds a higher market share?
FanDuel holds a significant 43% market share as of January 2024, whereas Caesars holds an estimated 7-8%.
Are both sportsbooks publicly traded?
Yes, FanDuel's shares are traded on the New York Stock Exchange (NYSE: FLUT), while Caesars Entertainment is traded on the NASDAQ (NASDAQ: CZR).
Welcome Bonuses
What welcome bonus does Caesars offer?
Caesars offers up to $1000 in bonus bets as part of their welcome bonus.
What is FanDuel's welcome bonus?
FanDuel provides a "Bet 5 Get $200 in Bonus Bets" welcome bonus.
Payment Methods
Are there any fees for transactions on either platform?
No, neither FanDuel or DraftKings impose fees for deposits or withdrawals.
User Reviews
What are users saying about Caesars' mobile app?
User reviews of Caesars' app are mixed, with some citing issues such as poor geolocation and frequent crashes.
How do users feel about FanDuel's app?
FanDuel's app also receives mixed reviews, with positive remarks on its user-friendly interface but complaints about stability and authentication issues.
Leagues
Which sports leagues are available on Caesars?
Caesars offers all major leagues including NFL, NBA, MLB, NHL, NCAAF, and NCAAB, along with additional international leagues.
Odds
How do Caesars' and FanDuel's odds compare for NBA games?
Overall, they are quite similar. You can expect to get better odds at either sportsbook on any given day.
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Meet our Authors
Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.
In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.
In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.
Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.
Strategic Vision
Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.
