Sportsbook Comparison: Caesars vs. FanDuel
![Caesars Vs FanDuel Logo](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FCaesars_Vs_Fan_Duel_a41bfffc8a.jpg&w=3840&q=75)
The aim of this article is to present a comprehensive analysis between Caesars and FanDuel, two industry-leading sportsbook options in both the United States and Canada. To do so, we’ll hone in on their bonuses, payment options, user feedback, mobile app performance, available leagues, customer support, odds comparisons, and responsible gambling tools.
Caesars Sportsbook
Caesars Sportsbook, a branch of Caesars Entertainment, began its strategic journey into the competitive legalized sportsbook landscape in September of 2018 by launching their first online and retail sports betting services from Harrah's Resort Atlantic City in New Jersey. According to a recent report from the Sporting News, Caesars Sportsbook, despite being publicly traded on the NASDAQ (CZR), currently holds approximately 7% of the market share in the highly competitive sports betting industry. They continue to capitalize on their extensive network of casinos and brand recognition to establish and maintain their presence across North America.
FanDuel Sportsbook
FanDuel made its debut as a legal sportsbook in the United States at the Meadowlands Racetrack in New Jersey back in September 2018. It is owned by Flutter Entertainment, Fox Corporation, and Boyd Gaming with its shares publicly traded on the New York Stock Exchange under the ticker FLUT. As of January 2024, FanDuel holds a significant 43% market share in terms of gross revenue and boasts an impressive user base of over 15 million active customers in North America.
Key Stats & Features Comparison
Feature | Caesars Sportsbook | FanDuel Sportsbook |
Welcome Bonus | ||
Mobile Apps (iOS/Android) | Yes | Yes |
App Store Rating | 4.7/5 | 4.9/5 |
Google Play Rating | 4.3/5 | 4.6/5 |
Legal and Active | 23 | 23 |
Live Betting | Yes | Yes |
Live Streaming | Yes | Yes |
Payout Speed | 1-5 Days | 1-5 Days |
Rewards Program | Yes | No |
Sportsbook Review |
![Caesars Sportsbook](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fthumbnail_caesars_874e5690e7.png&w=384&q=75)
Excellent Rewards Program
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![Discover](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FDiscover_logo_8aba81565f.png&w=64&q=75)
![Trustly](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FTrustly_Logotype_svg_f309485b11.png&w=64&q=75)
What Users Say About Their Overall Experience at Caesars
![overall](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=%2Fstatic%2Fimages%2Fbg%2Freview-bg.webp&w=3840&q=75)
Bonuses & Promotions
Around 40% of users appreciate the bonuses, promotions, and rewards system, highlighting the boosters and the ability to earn rewards points. However, 60% of users express dissatisfaction, reporting issues with the app not honoring promised bonuses and promotions, and some did not receive their sign-up bonuses. Some users also mention that the app's promotions are not as generous or enticing as those offered by other sports betting apps.
Functionality & User Experience
Some users report that the app is slow, glitchy, and not user-friendly, which affects their ability to take advantage of bonuses and promotions. Some users also mention that the app's customer service is poor, particularly when it comes to resolving issues related to bonuses and promotions.
Cashiering
Majority of users express frustration with the withdrawal process, describing it as slow, complex, and in some cases, impossible. Depositing funds into their accounts has also been a challenge for several users due to technical glitches and location verification issues. A minority of users have commended the app for its swift payouts and user-friendly navigation.
Odds & Pricing
Many users have criticized the app for offering poor odds and lines compared to other sportsbooks. Some users have also reported that the app changes odds at the last second against them, and that the app's pre-built parlays underpay based on real probability. A few users have also complained about the app's poor bonus system and lack of competitive promotions.
Market Coverage
Many users appreciate the wide range of sports available to bet on, with some highlighting the app's user-friendly interface and the ability to build parlays. The app's market coverage is criticized for its lack of certain betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. Some users also report that the app does not offer as many side bets or props as other sportsbooks, particularly for major events like the Super Bowl or March Madness.
Support
A significant number of users have reported issues with the app's functionality, which they claim were not adequately addressed by the support team. Many users have expressed frustration with the lack of effective communication and resolution from the support team. Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Most Popular Sportsbook in U.S.
![ApplePay](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/apple_pay_og_twitter_b24f9b54a7.jpg)
What Users Say About Their Overall Experience at FanDuel
FanDuel Overall Review
Bonuses & Promotions:
- Positive Feedback (20%): Some users appreciate the bonuses and promotions, praising the instant payoffs and easy setup.
- Negative Feedback (80%): Many users express dissatisfaction with the bonus system, citing issues with the ticket system for the reward machine and lack of promotions for sports other than football. Common complaints include technical issues like freezing or glitches during promo use, failure to honor promised bonuses, and perceived inferiority compared to other apps like DraftKings.
Functionality & User Experience:
- Positive Aspects: Users commend the app for its user-friendly interface, wide range of betting options, and quick cash payouts.
- Negative Aspects: Common issues include the app crashing, freezing, or constantly checking for location, and an intrusive and problematic location verification feature. Customer service is often described as unhelpful and unresponsive, with reports of unexplained account suspensions and difficulties in getting assistance.
Cashiering:
- Positive Feedback (30%): Users appreciate quick payouts, easy deposit methods, and secure transactions.
- Negative Feedback (40%): Significant issues reported include account suspension shortly after depositing money, allegations of stolen deposits, slow transfer of winnings, and the cash out option disappearing randomly.
Odds & Pricing:
- Positive Aspects: Users appreciate the competitive odds offered by the app.
- Negative Aspects: Some users feel that the odds are manipulated, with changes occurring without prior notice or providing misleading information. Complaints also include low payouts, lack of loyalty rewards, and bonuses.
Market Coverage:
- Positive Feedback: Users appreciate the wide variety of sports and betting options available.
- Negative Feedback: Performance issues such as freezing lines and lagging updates, particularly during NHL games, handling of injured players, and inconsistency in the reward system are reported. The app's unavailability in certain states, despite online sports betting being legal, is also a source of frustration.
Support:
- Negative Feedback: The majority of users have had a negative experience with the app's support, with common complaints about account suspension, poor customer service, and issues with verification. Users report being unable to pass the authentication process due to irrelevant questions or system errors and not receiving promised bonuses.
Conclusion: While FanDuel has several positive aspects, including a user-friendly interface, quick payouts, and competitive odds, there are significant areas that need improvement. Addressing technical issues, enhancing customer service, providing more diverse and reliable promotions, ensuring transparency and fairness in odds, and expanding market coverage and availability could greatly improve the overall user experience and satisfaction.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Easy to use app
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
great
Whose Bonuses are Better?
Bonuses are a key component that Caesars and FanDuel each utilize to entice new customers to sign up and to spruce things up for current customers with the hope they remain loyal to the brand. These include welcome bonuses, profit boosts, odds boosts, and promotions for special events. Let’s take a look at what each sportsbook is currently offering:
Main Bonuses
- The Caesars: $1000 First Bet on Us welcome bonus affords new users up to $1,000 back as a single use bonus bet should the first wager made after account activation and deposit come up a loser.
- The FanDuel: Bet $5 Get $200 in Bonus Bets welcome bonus gives new account users up to $200 in bonus bets that can be broken down and spread out across multiple bets if the first wager made after deposit is won.
Caesars Bonuses
What Users Say About Caesars Bonuses
Mixed Feedback on Bonuses and Promotions:
A significant portion of users (around 40%) appreciate the bonuses, promotions, and rewards system offered by the sports betting app. They find boosters and the ability to earn Caesars rewards points beneficial, along with the app's ease of use and variety of betting options.
However, a larger proportion of users (around 60%) express dissatisfaction with the app's bonuses and promotions. Many users report issues with unfulfilled promises, such as sign-up bonuses or accessible bonus bets. Some describe these discrepancies as 'bait and switch' tactics, while others find the promotions less generous compared to competitors.
Areas for Improvement:
In conclusion, while there is appreciation for certain aspects of the app's bonuses and promotions, a notable portion of users feels dissatisfied due to unmet expectations, functionality issues, and subpar customer service. Enhancements in functionality, customer service quality, and transparency in bonus provision could lead to improved user satisfaction.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
The type of place where you win a bonus on a $1 bet to win $0.40.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I'd love if u could change the numbers otherwise it's great
FanDuel Bonuses
What Users Say About FanDuel's Bonuses
FanDuel Bonuses and Promotions Review
After analyzing the reviews, it's clear that the FanDuel sports betting app's bonuses and promotions have received mixed feedback from users.
Positive Aspects:
- User Satisfaction (20%): Approximately 20% of users praised the app for its bonuses and promotions.
- Instant Payoffs: Users appreciate the instant payoffs after games end.
- Ease of Use: The app is easy to set up and use.
- User-Friendly Interface: The app's user-friendly interface is well-received.
- Variety of Betting Options: Users commend the variety of betting options available.
Negative Aspects:
- Dissatisfaction with Bonus System (80%): The majority of users have expressed dissatisfaction with the bonus system.
- Ticket System for Reward Machine: Users feel the ticket system does not provide enough value.
- Lack of Promotions for Other Sports: Users feel that the app does not offer enough promotions for sports other than football.
- Technical Issues: Users report that the app often freezes or glitches when trying to use a promo, causing them to miss out on the bonus.
- Unfulfilled Bonuses: Several users have reported that the app fails to honor promised bonuses, with some new users not receiving the advertised welcome bonuses.
- Manipulative Promotional Campaigns: There are complaints about promotional campaigns being perceived as manipulative or misleading.
- Comparison to Competitors: Users feel that FanDuel falls short in terms of its bonus and promotion system compared to other apps like DraftKings. They suggest offering more free bets, tokens, and "no sweat" bets like DraftKings.
Conclusion: While FanDuel does offer bonuses and promotions, the majority of users seem to have had negative experiences due to perceived false advertising, technical issues, and poor customer service. To improve user satisfaction, the app should address these issues and consider offering more diverse and reliable promotions.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
I never got any free bets because I opened the account and didn't put money in at that time
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Constantly crashing if you win anything over 5$ hardly ever get any bonuses besides when you first start. then it flat Lines draft kings. though. has been decent
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Of all the betting sites so far FanDuel is the easiest to navigate and understand for me at least. and fast and simple to get your bonuses and money.
Mobile Apps Comparison
Caesars Betting Apps
Caesars has received mixed reviews in terms of the functionality and user experience of its iOS and Android apps. Of the 1,922 user reviews analyzed, 33% of reviews expressed negative experiences with 40% mixed and 27% positive.
- Positives include an easy-to-navigate app interface that promotes smooth operation for a variety of betting options to choose from.
- Negatives stem from Android app functionality which include poor geolocation lending to numerous app crashes, or the app lagging making for an enjoyable overall experience.
- One user seemingly gave up stating, “So glitchy, every weekend. You’ll waste so much time trying to place a bet. They just can’t keep it fixed.”
FanDuel Betting Apps
FanDuel has also received a range of feedback from reviews speaking of the overall functionality and user experience of its iOS and Android Apps. The feedback of the 3,873 user reviews analyzed found 36 percent had negative experiences with 40% mixed and only 24% positive.
- Users expressed positive remarks dealing with the iOS app’s user-friendly and easy to navigate interface that allowed for consistent real-time updates of live betting odds.
- Location verification, app stability, unreliable authentication process, and the iOS and Android app versions offering different features received a bulk of the negative reviews.
- This user summed up most of those issues by stating, “ This app needs to be fixed. It keeps glitching in the middle of bets. It’s been doing this for me for about 3 months now in the middle of your games glitching talking about needing to verify your location. Then you lose all your money.”
![Caesars Android App](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fcaesars_3c461156bf.png&w=128&q=75)
Excellent Rewards Program
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![Discover](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FDiscover_logo_8aba81565f.png&w=64&q=75)
![Trustly](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FTrustly_Logotype_svg_f309485b11.png&w=64&q=75)
![Caesars Android Betting App Review](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FCaesars_Android_Betting_App_Review5_096d24110b.webp&w=256&q=75)
What Users Say About Caesars App
Caesars does not have enough user reviews in this specific category to create a summary of its user reviews.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Eff draftkings. Ceasers works great
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Improved experience overall
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![FanDuel Android App](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Ffanduel_95f7e77c65.png&w=128&q=75)
Most Popular Sportsbook in U.S.
![Trustly](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FTrustly_Logotype_svg_f309485b11.png&w=64&q=75)
![VISA](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fvisa_logo_800x450_4eed2a273d.jpg&w=64&q=75)
![Mastercard](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Fimages_b705bc8ac0.png&w=64&q=75)
![Venmo](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2FApp_Icon_f4a072fc36.png&w=64&q=75)
![](https://cdn.spa.rg.prod.bemymedia.com/static/_next/image?url=https%3A%2F%2Fcms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com%2Ffanduel_android_d006ee7136.webp&w=256&q=75)
What Users Say About FanDuel's App
FanDuel Functionality and User Experience Review
The FanDuel sports betting app has received a variety of reviews, with users expressing both positive and negative experiences.
Positive Aspects:
- User-Friendly Interface: Users have lauded the app for its user-friendly interface and easy navigation.
- Wide Range of Betting Options: The variety of betting options available is appreciated by users.
- Quick Cash Payouts: The quick cash payouts have enhanced the overall betting experience.
- Overall Satisfaction: Some users have even labeled it as one of the best sports betting apps they've used.
Negative Aspects:
- App Crashes and Freezing: A significant number of users have reported issues with the app crashing, freezing, or constantly checking for location, which disrupts the betting experience and causes frustration.
- Location Verification Issues: The app's location verification feature has been problematic, with reports of the app frequently losing the user's location or taking too long to verify it, preventing bets from being placed.
- Intrusive Verification: Users have found the location verification feature intrusive.
- Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported unexplained account suspensions and difficulties in getting assistance from the customer service team.
- Concerns About Fairness: A few users have raised concerns about the fairness of the games, suggesting that the app may be rigged or that they are not winning as frequently as expected.
Conclusion: While the FanDuel sports betting app has several strong points, including a user-friendly interface, a wide range of betting options, and quick cash payouts, there are significant areas that need improvement. The developers need to address the technical issues, improve customer service, and ensure fairness to enhance the overall user experience.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Easy to use app
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
There used to be a share my bet button. but it is gone now. Iphone users have it because friends are always sharing. What happened to it for the android users???? They also have a save my bet button. That would come in handy when you're trying to build a long parlay.
Leagues Comparison
Caesars and FanDuel each offer a wide range of leagues that are on par with one another. The former offers nearly 170 different leagues, while the latter comes in around 160. This includes all the majors like the NFL, NBA, MLB, and NHL as well as NCAAF and NCAAB. Each also makes it a point to cater to sports bettors interested in international markets, and that’s where Cesars holds a slight edge with more leagues available in soccer, basketball, and ice hockey.
The league types offered should be a top priority when signing up at a new sportsbook if indeed your interest revolves around niche sports that don’t fall in line with the mainstream league options.
Caesars Leagues
User Reviews of Caesars Leagues
Mixed Market Coverage:
The sports betting app's market coverage has received mixed reviews from users. While many users appreciate the wide range of sports available to bet on and the user-friendly interface, others have expressed dissatisfaction with various aspects.
Positive Aspects:
Many users praise the app for its wide range of sports available for betting, its user-friendly interface, and the ability to build parlays. Some users also appreciate the app's bonus system and rewards.
Lack of Betting Options:
Users have criticized the app for its limited betting options, such as alternate player points, rebounds, and assists, as well as limited parlay options. They also note a lack of side bets or props, particularly for major events like the Super Bowl or March Madness.
Specific Sports Feedback:
While the app's coverage of NFL and MLB receives positive feedback, some users desire more soccer promos and better payouts for MMA bets.
Conclusion:
Overall, while the app offers a decent range of betting options, it falls short in terms of performance, customer service, and market variety compared to other sportsbooks. Addressing these areas of improvement could enhance the overall user experience.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
Today I won a 2 keg parlay for 930 dollars I made on April 27th 2013 at 730pm that the orioles would win the division and ravens would win more the 9 games .. well by 445pm on December 10th 2023 I won the bet I waited until 6 pm and still couldn't settle bet so I called the customer service and that person couldn't even see the bet So we emailed and I sent a screen shot of the bet and she still couldn't help me. And now it's 1251am Dec 11th and I can't even log in anymore. I will raise hell
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I like the app i play every week.slow but securly ..but you can add some tricks like shot or shot on target etc!!
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
If you get a push on the over/under of a parlay bet don't expect to get paid for the bets you won. They will only refund you the original bet. Lost my business for sure. BTW the customer service team doesn't know anything about sports betting
FanDuel's Leagues
User Reviews for FanDuel's Leagues
FanDuel Market Coverage Review
The average review of FanDuel's sports betting app's market coverage is generally positive, with users appreciating the wide variety of sports and betting options available.
Positive Aspects:
- Wide Variety of Sports and Betting Options: Users appreciate the extensive selection of sports and betting options.
- User-Friendly Interface: The app's interface is praised for being easy to navigate.
- Live Updates for Parlays: The live updates feature for parlays enhances the betting experience.
- Convenience: Users enjoy the convenience of betting from home.
Negative Aspects:
- Performance Issues: Some users report performance issues, such as freezing lines and lagging updates, particularly during NHL games.
- Handling of Injured Players: There are concerns about how the app handles injured players and the inconsistency in the reward system.
- Specific Betting Options: Some users have difficulty finding specific betting options and call for more promotions for sports other than football.
- Customer Service: Users have reported a lack of response to their queries from customer service.
- Availability in Certain States: The app's unavailability in certain states, despite online sports betting being legal, has been a source of frustration.
Suggested Improvements:
- Filter for Settled Bets: Users would like to see a filter for settled bets.
- Coverage of Women's College Basketball: More coverage of women's college basketball games is requested.
- Better System for Handling Injured Players: Users want a better system for handling situations when players are injured during games.
Conclusion: Despite some issues, the majority of users find the FanDuel app enjoyable and recommend it for sports betting. The app is praised for its wide variety of sports and betting options, user-friendly interface, and live updates for parlays. However, addressing performance issues, improving customer service, and expanding coverage and promotions for a broader range of sports would further enhance user satisfaction.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
I don't like how on sgp you can't put rushing & passing yards. rushing& receiving yards. or tackles and assist. every other site you can combine those on your parlays. this is just 1 of like 3 that I use daily
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
what a great app ton's of betting options.
Unique Offerings
The purpose of online sportsbooks incorporating additional features is to enrich the user experience, offer greater convenience, and distinguish the platform from its competitors. These functionalities may encompass live betting, which enables users to place bets while matches or events are in progress, thus amplifying engagement and excitement. Other features, such as cash-out options, empower users to settle their bets prior to the conclusion of an event, allowing them to manage risks and optimize potential returns. Moreover, bonuses, promotions, and loyalty programs serve as incentives for users to remain active on the platform.
Feature | Caesars | FanDuel |
Early Cash Out | Yes | Yes |
Live Betting | Yes | Yes |
Same-Game Parlays | Yes | Yes |
Microbetting | Yes | No |
Props | Yes | Yes |
Horse Racing | Yes | Yes |
Live Streaming | Yes | Yes |
Refer-A-Friend | Yes | Yes |
FanDuel Faceoff | No | Yes |
FanDuel TV | No | Yes |
Rewards Program | Yes | No |
Casino | Yes | Yes |
Customer Support Comparison
Caesars and FanDuel offer various options for users to contact their respective customer support teams. They provide accessible FAQ sections and informative video guides to address inquiries. Moreover, both sportsbooks maintain active social media accounts, which serve as additional means of communication.
Caesars Sportsbook Customer Service Options:
- 24/7 Live Chat
- Email (support-nj@caesarssportsbook.com)
- +1-(855)-474-0606
- Social media: Facebook | X | Instagram
FanDuel Sportsbook Customer Service Options:
- 24/7 Live Chat
- Submit a Ticket
- Email (support@fanduel.com)
- Social Media: Facebook | X | Instagram | YouTube | SnapChat
During our evaluation, we engaged with the customer support teams of both Caesars and FanDuel through live chat on four separate occasions throughout the day. Here is a summary of our interactions and the outcomes we experienced.
Time (ET) | Caesars Average Wait Time | FanDuel Average Wait Time |
10:00 | 8 minutes and 03 seconds | 3 minutes and 47 seconds |
15:00 | 10 minutes and 16 seconds | 3 minutes and 11 seconds |
18:00 | 8 minutes and 17 seconds | 4 minutes and 16 seconds |
23:00 | 8 minutes and 34 seconds | 5 minutes and 27 seconds |
FanDuel’s customer support routinely outshined Caesars with its ability to connect me to live operators at a faster rate. More importantly, it was able to answer questions and resolve issues quicker than Caesars at the chosen hours throughout the day. Each platform provided courteous and knowledgeable support staff that ultimately got the job done.
Caesars Customer Support User Reviews
Negative Support Experience:
The overall experience with the support of the sports betting app has been largely negative, as reported by a significant number of users.
Functional Issues and Support:
Many users have reported issues with the app's functionality, including glitches, slow response times, and location problems. They claim that these issues were not adequately addressed by the support team, leading to frustration and dissatisfaction.
Ineffective Communication:
Users express frustration with the lack of effective communication and resolution from the support team. Some describe the service as "worthless," "inept," and "unresponsive," highlighting a need for improvement in customer support standards.
Account and Transaction Problems:
Several users have reported issues with account verification, deposits, and withdrawals, stating that the support team was unable to provide satisfactory assistance in resolving these issues.
Unhonored Promotions:
There are complaints about the app's promotional offers not being honored, and users feel that the support team was unhelpful in resolving these matters, further contributing to their dissatisfaction.
Positive Experiences:
However, a few users have had positive experiences with the support team, praising their responsiveness and effectiveness in resolving issues. These users appreciated the user-friendly platform and the range of betting options available.
Conclusion:
In summary, while there are some positive comments, the majority of users seem to be dissatisfied with the support provided by the sports betting app. The main areas for improvement appear to be communication, problem resolution, and the handling of account and transaction issues.
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
DO NOT DOWNLOAD!!!!! THEY ARE THIEVES. THEY TOOK MY ORIGINAL DEPOSIT AND GAVE ME A BONUS THEN LOCKED ME OUT OF MY ACCOUNT FOR VERIFICATION. THEN AFTER A WEEK LET ME SIGN BACK IN BUT NOW MY BONUS AND DEPOSIT ARE GONE AND REFUSED TO CREDIT ME ANYTHING. JUST SOME IT. DO NOT BE THEIR NEXT VICTIM. PICK ANY OTHER ONE OUT THERE. NOT CAESERS
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
App is horribly slow. Deposit issues unsolved by customer service. Didn't seem to care multiple times and presented no viable solutions. No contact email available to escalate the issue. Too many other options to try to fight it to get resolved....
![Caesars Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/caesars_874e5690e7.png)
I rate this app 1 Star. Signed up for an account. put in all my info and created a password. In order to deposit money they asked me to upload a picture of my State ID and a picture of myself. I did both and it said the documents were being reviewed. I tried to log in again and hour later and it said my account had been suspended lol. I had yet to deposit money or even make a wager! I contacted customer support to find out what happened and got no response. I'll take my action somewhere else.
FanDuel Customer Support User Reviews
FanDuel Customer Support Review
After analyzing the reviews, it is clear that the majority of users have had a negative experience with FanDuel's customer support.
Negative Aspects:
- Account Suspension: Many users reported that their accounts were suspended without clear reasons, often after winning bets or making deposits. This has led to frustration and loss of funds, with some users even accusing the app of theft.
- Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported receiving vague or irrelevant responses, and some even mentioned that their chats were closed abruptly. The lack of live support and the inability to speak to a human representative were also highlighted as major issues.
- Verification Problems: Users reported being unable to pass the authentication process due to irrelevant questions or system errors, preventing them from placing bets and accessing their accounts.
- Unfulfilled Promises: A few users mentioned not receiving promised bonuses, adding to their dissatisfaction.
Positive Aspects:
- Occasional Free Bets: A single positive comment mentioned the app giving out free bets occasionally, but the user still noted that customer service could be improved.
Conclusion: The FanDuel sports betting app's support service is perceived as poor and untrustworthy by the majority of users. Improvements in customer service responsiveness, account management, and the verification process are needed to enhance user satisfaction. Addressing these issues will be crucial for building trust and providing a better overall user experience.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Worse customer service ever. If a player is illegally hit & injured they don't care they will take your money. ESPN BETS offer injury insurance that's a good option.
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
STAY AWAY!!!! Took my credit card. Processed it. Then locked me out of account. Filled all forms out. Sent all requested info...more than a week has went by no reponse OR refund OR HELP WITH ACCOUNT. ZERON CUSTOMER SERVICE REPS!!! Says no agent available FOR DAYYYS
![FanDuel Sportsbook](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/fanduel_c69dcff14a.png)
Never had an issue that wasn't resolved in a timely fashion. Legit app.
Odds Comparison
Here we evaluate odds offered up by both Caesars and FanDuel for single games played in the NBA, NCAAB, NHL, MLB, and MLS to provide insight into which platform might be best suited to your betting strategy.
Game | Caesars | FanDuel |
Nets vs. Raptors | -7 (-110) | +7 (-110) | -6.5 (-114) | +6.5 (-106) |
Clemson vs. Arizona | +7.5 (-110) | -7.5 (-110) | +6.5 (-104) | -6.5 (-118) |
Kings vs. Canucks | O 5.5 (-115) | U 5.5 (-105) | O 5.5 (-114) | U 5.5 (-106) |
Angels vs.Orioles | +158 (-190) | +144 (-172) |
Inter Miami vs. New York City FC | -135 (+340) | -140 (+350) |
Clemson vs. Arizona Odds Analysis
- FanDuel is offering Arizona -6.5 (-118) while Caesars is a full point higher at -7.5 (-110). If you believe the Wildcats run away with the margin win regardless, you could save some juice by betting the game at Caesars.
- If you value that full point and don’t mind laying the extra vig, then the reduced betting line at FanDuel would be more to your liking.
Angels vs. Orioles Odds Analysis
- FanDuel and Caesars present differing options for bettors of this game. Bettors who want to support the home team Orioles may find it advantageous to choose FanDuel, as their odds are 18 cents lower than Caesars. This means that FanDuel considers Baltimore's chances of winning to be 63.2%, slightly lower than Caesars' estimation of 65.5%. Consequently, betting on the Orioles at FanDuel carries slightly less risk.
- When it comes to the Angels, Caesars is the preferred platform for placing bets as it offers 14 additional cents on the moneyline. This means that the implied probability of the LA team winning is 38.8 percent with Caesars, while FanDuel's probability stands at nearly 41.0 percent. In terms of betting value, Caesars provides better odds and a higher return if Los Angeles manages to pull off an upset.
Which Sportsbook is More Responsible?
Responsible gambling involves implementing strategies and actions that promote safe and sustainable participation in betting and gaming. The focus is on the significance of self-discipline, moderation, and making informed decisions to minimize potential risks associated with gambling. Key responsible gambling tools include setting financial boundaries, establishing time limits, and recognizing warning signs of problematic behavior.
Operators like Caesars and FanDuel have a vital role in this process by implementing protective measures such as age verification, tools for self-exclusion, and access to support resources for individuals facing difficulties. Education and awareness initiatives further empower individuals to make informed choices and seek assistance when necessary. By prioritizing the well-being of players and harboring a culture of responsible gambling, all platforms work together to create a safer and more enjoyable gaming environment for everyone involved.
Responsible Gambling Tools & Resources Comparison
Tools & Resources | Caesars | FanDuel |
Deposit Limits | Yes | Yes |
Wager Limits | Yes | Yes |
Time Limits | Yes | Yes |
Cool Off/Time Out | Yes | Yes |
Self Exclusion | Yes | Yes |
Opt Out Program | Yes | Yes |
Reality Check | Yes | Yes |
Safer Play Resources | Yes | Yes |
Addiction Help Centers | Yes | Yes |
Problem Gambling Registry | Yes | Yes |
FAQs
More Comparisons
Meet Our Authors
![Paruyr Shahbazyan](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/photo_2024_01_12_13_21_53_527f80b717.jpg)
Paruyr Shahbazyan
Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.
In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content.
Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.
Experience | Year |
Engaged in private entrepreneurship | 2000-2013 |
Founder and President at Bookmaker Rating, an online platform focused on sports and betting | 2013-2020 |
Co-founder at Azuro, a decentralized betting protocol | 2022 |
"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports."
- Paruyr Shahbazyan, Founder, RG
Principles and Ethics
Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.
Strategic Vision
Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.
Future Perspectives
Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.
![Sol Fayerman-Hansen](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/IMG_8134_ca3f10b45a.jpg)
Sol Fayerman-Hansen
Sol Fayerman Hansen is the Editor-in-Chief at RG.org. With over two decades of experience in sports journalism and iGaming content, Sol finds working with RG.org a refreshing experience focused on transparency and responsible, informed sports gambling.
No, that bonus won't make you rich; it might lead to a gambling addiction even faster.
Notable Achievements
Sol is the creator of the world's largest book on digital art, a work collected by Harvard University libraries for its historic significance. He also served as the head of innovation at the Bank of Montreal, specializing in advanced technologies.
Personal Passion
Writing is Sol's daily practice and his art. He loves enriching readers with every story, reflecting his commitment to helping people through his work.
Interests
An avid sports lover, technology enthusiast, and a dedicated collector of both digital and physical art, Sol is habitually curious and a serial experimenter who loves to test new things…it's the only way to learn.
Cristina Varela Galan
Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project
“Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.
![Nick Ashbourne](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Nick_Ashbourne_The_Athletic_76caa9a22b.jpg)
Nick Ashbourne
Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.
Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022.
Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.
Anna Kravtcova
Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.
![Mike Rosenberg](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Mike_Rosenberg_42c4a1b337.jpg)
Mike Rosenberg
Mike made the decision to dive headfirst into the booming world of sports betting fresh out of college. Back in the day, when 1-800 pick lines and sports pagers were all the rage, he couldn't resist the allure, having grown up idolizing sports legends like Sweetness, MJ, and Slammin Sammy. Mike dedicated his early years to the industry, tirelessly analyzing games, writing articles with free picks, and selling his expertise on reputable handicapping sites. Unlike many others, Mike was known for his integrity and only released one Game of the Year per sport, per season. His hard work and unwavering commitment paid off, earning him a devoted following and propelling his career to new heights. Then came the explosion of Daily Fantasy Sports. Believe it or not, companies like DraftKings and FanDuel used to pay Mike's company to increase their brand exposure. Now, those same industry giants don't even bother responding to his emails. While Mike appreciates the convenience of being able to place legal bets in his own backyard, he can't help but feel disheartened by what has become of the industry. People are being led astray, falsely believing that a mere $5 wager on a 20-team same-game-parlay will be their ticket to financial security. If there’s one thing Mike learned from making book back in the day, it’s that parlays are a bookie’s best friend. A bankroll is the only leg you have to stand on in the battle with the books, and Mike’s here to offer up advice on how to protect it.
![Mark Medina](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Mark_Medina_e73c948b14.jpg)
Mark Medina
Mark Medina is a longtime NBA reporter that includes stints as a Lakers blogger with The Los Angeles Times (2010-12), Lakers beat writer with the Los Angeles Daily News (2012-17), Warriors beat writer with Bay Area News Group (2017-19) as well as an NBA reporter/columnist for USA Today (2019-21) and NBA.com (2021-23). Medina is also an NBA insider with Fox Sports Radio and frequent contributor to CBSLA's SportsCentralLA with Jim Hill and with Spectrum Sportsnet.
![Daria Tuboltseva](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Daria_Tuboltseva_f2c346417b.jpg)
Daria Tuboltseva
Daria went to St. Petersburg State University and earned a bachelor of international journalism. Working as a sports journalist from 2014, from 2016 as a hockey journalist. Covered 5 World Championships, 2022 Winter Olympics, 2020 World Juniors, 6 Gagarin Cup Finals.
Owner of a telegram channel Coolest Game on Earth.
Integrative nutritionist specializing on sports nutritionology.
![Paul M. Banks](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Paul_M_Banks_ddc02e21a6.jpg)
Paul M. Banks
Paul M. Banks is a professional Content Creator whose career has seen bylines in numerous publications, including the New York Daily News, Chicago Tribune, USA Today, Yahoo, MSN, FOX Sports and Sports Illustrated.
Banks has made scores of guest appearances on live radio and television, featuring regularly on NTD News, WGN-TV, CCTV, ESPN Radio, the History Channel, SiriusXM and CBS Sports Radio.
He is the Founding Editor of The Sports Bank.net, which has been featured and linked in hundreds of leading media outlets all across the world.
He has also authored two books, one of which, "No, I Can’t Get You Free Tickets: Lessons Learned From a Life in Sports Media," became an assigned textbook in journalism courses at State University New York-Oneonta.
![Nikhil Narain](https://cms-cdn-rg-prod-bemymedia-com.s3.us-east-2.amazonaws.com/Nikhil_Narain_Cricket_Journalist_db2e3884fc.jpg)
Nikhil Narain
Nikhil Narain is a die-hard cricket romantic, published author, and has worked for some of the leading digital websites and broadcasters in India and overseas. An alumnus of the London School of Economics, Nikhil's forte is using data and numbers creatively to weave interesting stories and revolutionize the way cricket statistics are generated and analyzed.