Ceased Operations in the U.S.
Unibet, operated by the Kindred Group, announced its decision to exit the North American market in November 2023 and completed the withdrawal in the second quarter of 2024.
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Unibet Pros & Cons
What Users Say About Their Overall Experience
The sports betting app has received mixed reviews, with a majority of users appreciating the wide variety of sports available for betting, though there are notable complaints regarding functionality and cashiering. While about 60% of users value the diversity in sports coverage, many struggle with the app's speed, technical issues, and high fees associated with transactions.
Pros:
- A wide variety of sports, including football, horse racing, and tennis, is appreciated by many users.
- Some users have praised the customer support and promotional offers available on the app.
- The ability to watch live sports enhances the overall user experience for a portion of users.
Cons:
- Approximately 75% of users report issues with the app's speed and performance, leading to frustration.
- Many users face difficulties in cashiering, including high fees and complicated withdrawal processes.
- Complaints about finding specific bets, particularly for horse racing, account for around 20% of feedback.
Areas for Improvement:
- Enhancing the app's speed and performance to reduce lag and crashes.
- Streamlining the cashiering process and reducing transaction fees to improve user satisfaction.
- Improving navigation within the app to help users find specific bets more easily.
Key Statistics & Features
| Founded | 1997 |
| Headquarters | Malta |
| Welcome Offer | N/A |
| Min. Deposit | $10 |
| Betting App | iOS & Android |
| Desktop | Yes |
| Withdrawal Time | Instant, or up to a two weeks depending on method |
| Payment Methods | MasterCard, Visa, Paynearme, Paypal, Trustly, Pay+, Prepaid card |
| Support | 24/7 Live Chat, Email, Telephone, Social Media |
| Markets | 20+ MLB, NFL, NBA, NHL, etc. |
| Availability | Unibet has left the North American Market |
Unibet Bonuses
Bonuses User Reviews
The experience with bonuses and promotions on the sports betting app is mixed, with significant user dissatisfaction regarding the offerings.
While some users appreciate the deposit match offers, a larger portion is frustrated by high wagering requirements and a lack of sign-up bonuses.
Pros:
- About 25% of users appreciate the constant deposit match offers with no turnover requirements, enhancing their betting experience.
- The app's ability to provide bonuses and promotions on a consistent basis is seen as a positive feature by some users.
- A small number of users find the app easy to navigate and use, despite some performance issues.
Cons:
- Approximately 50% of users are unhappy with the high wagering requirements associated with bonuses, making it difficult to realize winnings.
- The lack of sign-up bonuses or free bets upon registering has left many users feeling disappointed.
- Some users have reported that the app can be slow and laggy, detracting from their overall experience.
Areas for Improvement:
- The app should consider reducing the high wagering requirements to make bonuses more accessible and attractive to users.
- Introducing sign-up bonuses or free bets would help enhance user satisfaction and encourage new sign-ups.
- Improving the app's performance to reduce lag and enhance overall user experience should be a priority.
Where is Unibet Legal?
Kindred Group PLC, the company behind Unibet, has officially decided to shut down its operations in North America. After carefully assessing its performance in the region, the Stockholm-based company revealed on Wednesday that it is exiting both the U.S. and Canadian markets. Kindred plans to complete its full withdrawal by the end of Q2 2024, subject to necessary regulatory approvals.
Unibet used to be available in the following states:
Arizona | Indiana | New Jersey | Pennsylvania | Virginia | Ontario, Canada
It's essential for bettors to ensure they are within the borders of these states when accessing and placing bets on the Unibet platform.
User Experience
The Unibet Sportsbook website is characterized by its use of various shades of green combined with white in its design elements. The platform's layout is organized, presenting the available features and betting options in a clear structure. Users have the capability to navigate between different sections, indicating a layout intended to be user-centric. Various menu options are displayed in a way to aid in the discovery of specific sections or functions on the website. However, a notable absence is the sitemap at the footer, a feature which, if present, could potentially provide users with an overview of the site's content and further aid in navigation.
How to Sign Up at Unibet
- Visit the Unibet Website: Go to the Unibet website for your state.
- Registration: Click on the "Register" button. This will lead you to the registration form.
- Enter Personal Details: Fill out the form with your personal details, including your first and last name, email address, and date of birth.
- Additional Information: You'll need to provide additional information such as your gender, address, and mobile phone number.
- Create a Password: Choose a password for your Unibet login. Ensure that your password is secure and meets Unibet's requirements.
- Optional Steps: Decide whether you want to opt-in for bonus offers and promotional information. These are optional steps.
- Terms and Policies: Agree to the terms and conditions and confirm that you are 18 years or older.
- Account Verification: After completing the registration, you may need to verify your account. This includes verifying your payment method and providing proof of identity and address, such as a photo of your driving license or passport and a utility bill or bank statement.
- Deposit Funds: Once your account is verified, you can deposit funds into your account. Unibet supports various payment methods, including Visa, Mastercard, PayPal, and more.
- Start Betting: After depositing, you can start placing bets on your favorite sports.
Remember, the sign-up process is straightforward and should take only a few minutes. If you encounter any issues, Unibet provides a help center and customer support to assist you. Always play responsibly and ensure you understand the terms and conditions associated with any bonuses or promotions.
Unibet Betting Apps Overview
The Unibet Betting App, available for iOS and Android in the United States, offers a range of sports betting and casino game options. The app's interface features the brand's signature green and black color scheme and is designed to facilitate easy navigation. For Android devices, the app is not available on the Google Play Store and must be downloaded from the Unibet website, a process that requires changing device settings to allow installations from unknown sources. On iOS devices, the app can be downloaded directly from the Apple App Store.
In terms of functionality, the app mirrors many of the features available on Unibet's desktop website. Users have access to a variety of sports and betting options, including live betting. The app also includes a range of casino games. When it comes to user experience, there are reports of the app being user-friendly with fast loading speeds and no major technical glitches noted during the review period.
Regarding security, the app employs standard measures to protect user data, and customer service is accessible for users encountering issues or having inquiries. However, it is important to note that the availability and features of the app may vary based on the user's location and the specific regulations in different states within the U.S.
What Real Users Say About the Betting App Experience
The overall review of the sports betting app's functionality and user experience is largely negative, with the majority of users reporting significant performance issues.
Around 75% of users have experienced slow speeds, frequent crashes, and difficulties with app navigation, leading to frustration and missed betting opportunities.
Pros:
- A small percentage of users appreciate the app's customer support and promotional offers.
- Some users enjoy the ability to watch live sports through the app, enhancing their overall experience.
- A few users have reported having fun while using the app, indicating potential for improvement.
Cons:
- The app is often described as slow, laggy, and prone to crashing, impacting users' ability to place bets.
- Users face technical issues, including problems with logging in and accessing their accounts, as well as geographical restrictions.
- Financial transactions are problematic, with users reporting difficulties in adding funds, cashing out, and receiving winnings.
Areas for Improvement:
- The app's speed and performance should be enhanced to provide a smoother user experience.
- Technical issues need to be resolved, particularly regarding login difficulties and navigation challenges.
- Improvements in the financial transaction process and reduced geographical restrictions would benefit users significantly.
Sports & Leagues at Unibet
Betting Markets
At Unibet, bettors have a variety of betting markets to choose from:
| Bet Type | Unibet Offers |
|---|---|
| Moneyline | ✔ |
| Point Spread | ✔ |
| Over/Under (Totals) | ✔ |
| Props (team/player/score) | ✔ |
| Futures | ✔ |
| Parlays | ✔ |
| Teasers | ✔ |
| Live In-Play Betting | ✔ |
| Asian Handicap | ✔ |
| Half-time/Full-time | ✔ |
| Outrights | ✔ |
| Accumulators | ✔ |
| Correct Score | ✔ |
| Odd/Even | ✔ |
| Head to Head | ✔ |
| Tie No Bet | ✔ |
| Each Way | ✔ |
| Grand Salami | ✔ |
| Next to Score | ✔ |
What Users Say About Unibet's Markets
The sports betting app offers a wide variety of sports to bet on, which users consider a major advantage. However, frequent crashes and difficulties in navigating the app, especially when searching for specific bets, particularly for horse racing, lead to a frustrating user experience.
Pros:
- Users appreciate the extensive range of sports available for betting.
- The ability to watch live sports on the app enhances the overall experience.
- Some users find the betting options to be diverse and engaging.
Cons:
- The user interface is not intuitive, making it hard for users to find specific bets.
- Frequent app crashes and balance update issues create frustration.
- The app often requires a force close and reopening to function properly.
Areas for Improvement:
- Enhancing the user interface to improve navigation and ease of finding specific bets.
- Addressing technical issues to reduce app crashes and ensure smoother functionality.
- Ensuring that the balance updates promptly to maintain user trust and satisfaction.
Unibet Odds
Each betting market has its specific valuation dynamics. Unibet, facilitated by Kambi, has similar odds to other platforms powered by the same provider. Different betting categories, such as straight bets, totals, or specialty wagers, have their characteristic valuation curves. Unibet, for the most part, aligns with market standards. Yet, there are instances where their odds diverge minimally, which could influence potential gains.
The best play is always to compare odds between sportsbooks to make an informed decision.
Here is how Unibet's odds stack up against the competition:
| Event/Match | Unibet Odds | DraftKings Odds | ESPN BET Odds | FanDuel Odds |
| Chiefs vs. Ravens Moneyline | -125 +108 | -120 +100 | -120 Even | -126 +108 |
| Blue Jackets vs. Blues Moneyline | -145 -170 | -142 -172 | -145 -170 | -142 -172 |
| Tyson Fury vs. Oleksandr Usyk | -138 +108 | -140 +110 | -130 Even | -138 +108 |
What Users Say About Unibet's Odds
Due to the limited availability of user reviews for this particular sportsbook, we were unable to conduct a comprehensive analysis of user sentiment. Without sufficient data, we cannot accurately assess the overall user experience or provide a detailed review at this time. We recommend checking back later when more user feedback becomes available.
Payments & Withdrawals
Unibet offers users a variety of options to manage their financial transactions. This includes several methods for depositing funds into their Unibet account and withdrawing winnings. The platform aims to provide convenient, secure, and efficient transaction processes, catering to diverse preferences and needs. Users can expect standard protocols for security and verification in line with industry practices, ensuring safe and reliable handling of all financial transactions.
Name | Deposit | Withdraw | ||||
|---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
 Mastercard | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
 VISA | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
 Paynearme | 0-2 days | $10 | 0% | N/A | N/A | N/A |
 PayPal | 0-3 days | $10 | 1.9% | 2-7 days | $60000 | 1.9% |
 Trustly | 0-2 days | $10 | 1.5% | 2-5 days | $100000 | 1.5% |
 Debit Cards | 0-1 day | $1 | 0.76% | N/A | N/A | N/A |
 Discover | 0-1 day | $1 | 2.8% | N/A | N/A | N/A |
ACH/eCHECK | 0-1 day | $10 | 0% | N/A | N/A | N/A |
 VIP Preferred | 0-1 day | $5 | 0% | 1-5 days | $100000 | 2% |
What Users Say About Unibet's Banking Options
The cashiering experience on the sports betting app is largely viewed negatively, with many users expressing dissatisfaction with various aspects of the process. Issues related to high fees, a complicated verification process, and poor functionality contribute to a general lack of trust in the app's ability to handle transactions effectively.
Pros:
- A small number of users have reported positive experiences, noting that the betting process feels safe and transactions can be quick and easy.
- Some users appreciate the app's initial ease of use, particularly when placing bets and depositing funds.
- A minority of users have found certain aspects of the cashiering process satisfactory, indicating that there is potential for improvement.
Cons:
- High deposit and withdrawal fees have led to dissatisfaction, causing some users to recommend against the app.
- The withdrawal verification process is perceived as overly complicated and time-consuming, frustrating many users.
- Users have reported significant issues with payouts, including winnings not being reflected correctly or paid out at all.
Areas for Improvement:
- The app should work on reducing deposit and withdrawal fees to make the cashiering experience more user-friendly.
- Simplifying the verification process for withdrawals would enhance transparency and efficiency.
- Customer service needs to improve responsiveness and effectiveness in addressing user concerns regarding transactions and payouts.
Customer Support
Our team meticulously evaluated Unibet Sportsbook's customer support infrastructure, concentrating on its efficiency, response times, and overall expertise. Presented below is an unbiased analysis of our observations:
- Support Platform: Unibet Sportsbook offers an interactive live chat support system. The chat is initiated with a bot, but you can choose to speak with an agent directly, though it's restricted to their operating hours.
- Speed and Effectiveness: To get a comprehensive insight, our team approached Unibet's customer support at diverse hours. The findings of our 'day in the life' test are as follows:
- Live Chat: Unibet's Live Chat provides direct assistance through a human agent during operational hours. Here's a summary of our interactions:
| Time of Day | Average Wait Time for Response |
|---|---|
| 8:00 am ET | 5 minutes |
| 11:00 am ET | 7 minutes |
| 5:00 pm ET | 10 minutes |
| 9:00 pm ET | 12 minutes |
Contact Unibet Customer Support
Customer Support User Reviews
The overall experience with the support of the sports betting app is mixed, with some users praising the service while others express significant dissatisfaction. While a few users find the customer support effective, many report issues such as complicated verification processes and delays in resolving problems, leading to frustration and a loss of trust.
Pros:
- Some users have praised the customer support, stating it meets their needs effectively.
- Positive feedback highlights helpful interactions with support representatives.
- A minority of users report timely resolution of issues.
Cons:
- A significant number of users face challenges with the complicated verification process.
- Complaints about delays in receiving funds and unreturned winnings have been common.
- Customer service has been criticized for failing to follow up on promises and resolve issues.
Areas for Improvement:
- Streamlining the verification process to make it more user-friendly.
- Enhancing communication and follow-up regarding user account issues and winnings.
- Reducing response times and improving the overall efficiency of customer support.
Unibet Online Casino
The Unibet online casino offers a variety of casino games. Their library includes a wide range of slots, table games, and live dealer options. The platform's game providers are known for their diverse portfolio of games, encompassing popular and niche titles. Unibet's online casino also provides users with various deposit and withdrawal methods, tailored to suit different preferences. The platform was regulated and licensed in the US and Canada, ensuring compliance with local gambling laws and regulations. Additionally, Unibet offers customer support and promotes responsible gambling practices. The user interface of the casino is designed for easy navigation, allowing players to access games and features efficiently.
Additional Features
| Feature | Description |
|---|---|
| Live Betting | Unibet offers in-game betting, allowing bets to be placed after a match has started, with wagers adjustable based on ongoing game action. |
| Streaming Availability | Live streaming is available for selected sports events, accessible to users who have placed a bet within the last 24 hours. |
| Same-Game Parlays | Unibet enables same-game parlays for certain leagues, such as the NFL, NCAAF, NHL, and soccer, offering betting combinations for specific events. |
| Early Cash Out | The platform allows users to settle a bet before its conclusion, offering a way to secure a part of potential returns or reclaim a stake based on the current game scenario. |
| Highlighted Upcoming Events | Unibet features a 'Popular games and events' tab, listing upcoming sports events and matches, and highlighting available betting opportunities. |
Responsible Gambling
Unibet Sportsbook has a "Responsible Gaming" menu located at the top right of their site. All Unibet customer support agents are trained to offer advice on professional help and support related to gambling.
| Responsible Gambling Feature | Description |
|---|---|
| Closing Your Account | Players can close their accounts by contacting the Player Support team at 1-855-655-6310, available from 9 am-11 pm ET, Monday-Sunday. |
| Risks Associated with Gambling | Unibet lists potential risks of gambling such as overspending, neglecting relationships, and increased stress. |
| Self-Assessment Test | Helps players evaluate their gambling habits. |
| Reality Check Alerts | Sends notifications about playtime to keep track of gambling activities. |
| Deposit Limit | Allows setting a maximum deposit amount to control spending. |
| Time Limit | Enables setting a limit on the duration of play. |
| Spend Limit | Allows setting a limit on the amount spent on games. |
| Self-Exclusion | Lets players block access to their account for a set period. |
| Support & Guidance | Access to trained customer support agents and recommendations to visit external support sites like 1-800-Gambler, National Council on Problem Gambling, and Gambling Therapy. |
These tools and resources are part of Unibet's commitment to promoting responsible gambling practices among its players.
Licensing & Security
| Security Feature | Description |
|---|---|
| State Licensing | Unibet Sportsbook is licensed in multiple states in the U.S., ensuring compliance with the legal standards of each state. |
| Data Encryption | Uses 128-bit SSL technology for encrypting data transferred between users and the platform. |
| Credit Card Information Handling | Credit card details are stored in an encrypted format, in alignment with the Payment Card Industry Data Security Standard. |
| Security Audits | Regular evaluations by third-party entities are conducted to assess Unibet’s security infrastructure, including the use of an Intrusion Detection System to monitor network activities. |
| Fraud Detection Mechanisms | Implements systems to detect fraudulent activities, with suspicious account activities leading to suspension and investigation. |
Education
Unibet Sportsbook has dedicated a segment of its platform to deliver educational resources tailored for its audience. Within this "Content Hub", a wide range of topics related to sports betting are presented. Those new to the world of betting can benefit from foundational knowledge, such as the mechanics of account setup.
The hub also dives into specifics like how to place bets, interpreting different odds systems, and the intricacies of real-time betting. With an aim to equip users comprehensively, Unibet offers explanations on various bet types, including but not limited to Straight Bets, Parlays, Money Line, Spread, and Over/Under. This ensures that both newcomers and seasoned bettors have resources at their disposal to enhance their betting experience.
About Unibet
Originating in Sweden over two decades ago, Unibet Sportsbook was conceptualized by Anders Strom. Instead of following traditional paths, Strom's approach was rooted in the provision of detailed sports analysis, aiming to aid bettors in their decision-making processes. As the digital age flourished, Unibet kept pace: an online website debuted in 1999, a live betting service emerged in 2003, and a dedicated mobile site was introduced in 2004.
Unibet is not a standalone entity; it falls under the umbrella of the Kindred Group, a notable online gambling operator housing various brands. The group's administrative operations are based out of Malta. As of 2004, Unibet had marked its presence in over 100 countries and earned a spot on the Swedish Stock Exchange. In the subsequent sections, we will dive deeper into Unibet Sportsbook's platform availability on various devices, its ties with the Kindred Group, and its general stance in the broader sports betting industry.
FAQs
General Information
When was Unibet Sportsbook founded?
Unibet Sportsbook was founded in 1997 by Anders Strom in Sweden.
Is Unibet part of a larger organization?
Yes, Unibet operates under the Kindred Group, which houses various online gambling brands.
Where are Unibet's company headquarters located?
The company headquarters for Unibet are located in Malta.
User Account and Promotions
What's the welcome offer for new users?
New users can avail the "Sports New Player Offer - Bet $25 Get up to $100 in Bonus Bets" promotion.
Is there a mobile app for Unibet Sportsbook?
Yes, Unibet Sportsbook has a mobile app available for both iOS and Android devices.
In which states is Unibet Sportsbook available?
Unibet currently operates in Arizona, Indiana, New Jersey, Pennsylvania, and Virginia.
Betting and Sports
What sports can I bet on at Unibet Sportsbook?
You can bet on over 20 different sports, including Aussie Rules, Baseball, Basketball, eSports, Football, Tennis, and more.
How do I ensure my device is within an authorized state when using Unibet?
Ensure that Location Services/GPS/WiFi are activated on your device.
Financial Transactions
How can I deposit funds into my Unibet account?
Unibet accepts deposits through PayPal, pre-paid card, and other methods.
How can I contact Unibet's customer support?
You can reach out to Unibet Sportsbook's customer support via live chat, telephone, or through their social media channels.
Responsible Gaming
Does Unibet offer any responsible gambling features?
Yes, Unibet has a "Responsible Gaming" section with various tools and options.
Additional Features and Security
Are there additional features available at Unibet Sportsbook?
Unibet offers features like live betting, streaming, same-game parlays, early cash out, and an integrated online casino.
How does Unibet ensure the safety and security of its users?
Unibet operates under strict licensing and regulatory standards in the U.S.
Is there an educational section for bettors on the platform?
Yes, Unibet provides a "Content Hub" with educational resources on various betting-related topics.
Other Sportsbooks
- Availability across most of US legal states
- Competitive odds & diverse markets
- Attentive customer service
- Extensive list of Same Game Parlay's
- App speeds vary for some users
- Geo locate sometimes unreliable
- Extensive betting markets
- Live betting
- Efficient & secure payments
- Strong security measures
- Mobile app connectivity issues
- Maximum bets on odds boosts are low.
- Promotional restrictions
- Available in many U.S. States and Canada
- Numerous betting markets
- Major partnerships with teams/leagues
- Promotions are timely and change rapidly
- Connectivity issues on betting app
Sports Betting in Different States
Meet our Experts
Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.
In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.
In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.
Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.
Strategic Vision
Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.
