Powerplay Sportsbook Review

PowerPlay Sportsbook

Available Across Canada

NFL
NBA
MLB
NHL
UEFA
CAD
VISA
Interac
Mastercard
MuchBetter
User reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig
Powerplay Welcome Bonus: Deposit Match up to $500 in Bonus Bets

PowerPlay Sportsbook is licensed and regulated in Ontario. For the rest of Canada, PowerPlay has an offshore license. Bettors interested in wagering must be 18+ or 19+, depending on location. PowerPlay has a serious lack of responsible gambling tools to help bettors self-govern.

Author
Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief
Last Updated: Apr 21, 2025, 8:09 PM

Gambling can be addictive. If you or someone you know has a problem with gambling, please seek help immediately. Support can be found in Canada at the Centre for Addiction and Mental Health, Gamtalk Treatment & Support, and Provincial/Territories helplines. Gamble responsibly and never risk funds that you cannot afford to lose.

Our resources are here to help prevent problem gambling habits before they start.

Pros & Cons on PowerPlay Sportsbook

Pros
Licensed across Canada and compliant with regulations
Quick and attentive customer support team
Odds are competitive with other Canadian sportsbooks
Cons
Few deposit methods and cryptocurrency is no longer accepted
Difficult wagering requirements on bonuses
No live streaming of sports

PowerPlay Quick Facts

AspectDetails
Founded2017
LicensedOntario: Alcohol and Gaming Commission of Ontario 
Rest of Canada: Off-shore Curacao license
First Bet OfferPowerPlay Welcome Bonus
Min. Deposit$15
Betting AppiOS and Android
DesktopYes
Withdrawal Time1-7 days, depending on the withdrawal method
Payment MethodsInterac e-transfer, MuchBetter, Paysafecard. Visa, Mastercard, 
SupportFAQs, 24/7 Live Chat, Telephone, Email, and Social Media
Markets30+: NFL, NBA, NHL, MLB, and more
AvailableBC, AB, SK, MA, ON, QC, NB, NS, NL, PEI, YT, NT, NU

PowerPlay Sportsbook Bonuses and Promotional Offers

PowerPlay Sportsbook offers new and existing bettors a range of promotional offers—from a welcome bonus with a first deposit match to free bets and event-based promotions. All PowerPlay Sportsbook bonuses come with wagering requirements and other terms and conditions that bettors must comply with. 

Below is a table summarizing the current bonus promotions:

PromotionShort Description
Welcome Bonus100% match on the first deposit up to $500.
Refer-A-FriendUp to a $500 bonus is awarded for referring a friend.
March Madness Free BetA March event featuring a special bonus offer.
March Madness ContestA wagering competition where 30 bettors can win a share of $1000 in free bonus bets.
Esports Bonus20% bonus back on the first e-sports bet every Monday.
NHL Bet and GetBet $50 to receive a $20 bonus.
NHL Bet InsuranceOffers a 7.5% cash boost or 20% credit back on NHL wagers.
NBA Bet and GetA $20 free bet is available on NBA Same Game Parlays daily.
Free Bet ClubClub membership grants access to additional free bet opportunities.
Tennis Bet and GetBet $100+ on live tennis to earn a $20 free bet.
MLS Free Bet OfferBet $100+ on an MLS match for a $20 free bet.

Active Bonuses & Promotions at PowerPlay Sports

Free Bet

PowerPlay MLS Bet $100 Get $20 on Live Bets

Medium
to obtain
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus
Free Bet

PowerPlay Tennis Bet $100 Get $20 on Live Bets

Medium
to obtain
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus
Free Bet

PowerPlay Sports Free Bet Club

Medium
to obtain
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus
Free Bet

PowerPlay NBA Bet $50 Get $20 in Bonus Bets

Medium
to obtain
04/13/2025
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus
Bet Insurance

PowerPlay NHL 20% Credit Back on Parlay Bets

Medium
to obtain
04/18/2025
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus
Bet Insurance

PowerPlay Esports 20% Bonus Back

Medium
to obtain
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus

PowerPlay Bonus Offer Performance: Real Customer Reviews

151
Reviews
Updated Apr 29, 2025, 5:37 PM
21%
Positive
10%
Mixed
69%
Negative
AI
User Reviews Analysis

Overall Review of Bonuses & Promotions at PowerPlay

The experience with bonuses and promotions at PowerPlay has been notably mixed, with a significant divide in player opinions. Based on the reviews analyzed, here are the key aspects of the bonuses and promotions offered:

Positive Aspects

  • Variety of Promotions: Approximately 30% of users expressed satisfaction with the variety of promotions available, including free bets and spins. Players appreciated the range of promotional options, which added excitement to their gaming experience.
  • Responsive Customer Service: Many users praised the customer service for being helpful and responsive, which positively impacted their experience when dealing with bonuses and promotions.

Negative Aspects

  • Withdrawal Issues: A significant concern, highlighted by over 50% of reviewers, was the difficulty in withdrawing winnings, particularly when bonuses were involved. Players reported that winnings were often converted into bonus funds, complicating access to their money.
  • High Wagering Requirements: Many users criticized the high playthrough requirements associated with bonuses, with some citing examples like a $600 playthrough for a $50 bonus, which was deemed unreasonable by 40% of players.
  • Misleading Bonus Offers: Several players felt misled by the bonus offers, claiming that the bonuses did not align with their deposits or play levels. For instance, one player who deposited over $5,000 received only a $35 bonus, which was considered disappointing.
  • Decreased Bonus Availability: A noticeable decline in the frequency and value of bonuses was reported, with players expressing disappointment over the reduced availability of free spins and other incentives that were once more common.

Conclusion

In summary, while PowerPlay does offer a variety of bonuses and promotions, the overall sentiment is largely negative. Approximately 50% of players reported dissatisfaction due to issues with withdrawals, high wagering requirements, and misleading bonus structures. Although customer service received positive feedback, the overall experience with bonuses and promotions leaves much to be desired. Players are advised to approach the bonus offerings with caution and to thoroughly read the terms and conditions before engaging.

Where Can Canadians Bet with PowerPlay?

PowerPlay Sportsbook is available throughout Canada on the website and mobile app on the Apple AppStore and the Google Play Store, providing Canadian bettors with sports betting and online casino gaming services. In Ontario, however, the web format differs due to provincial regulations. In that province, the platform operates under licenses from the Alcohol and Gaming Commission of Ontario and iGaming Ontario. For the rest of Canada, while not officially licensed provincially, the sportsbook offers sports betting under a Curacao license:

In provinces outside Ontario, the sportsbook is not licensed by Canadian provincial authorities. This means that consumer protection, dispute resolution, and regulatory oversight provided by local regulators may not be available. Bettors should be aware that in the event of issues, the absence of local licensing could limit recourse and may affect the overall betting security.

How to Sign Up at PowerPlay Sportsbook

Access to PowerPlay Sportsbook is available for Canadian users who meet the legal age requirements—18+ or 19+, depending on the province or territory. The following outlines the objective sign-up process:

  1. Step 1: Click the "Sign Up" button at the website's top right.
  2. Step 2: Enter an email address and create a secure password.
  3. Step 3: Provide personal details, including name, gender, date of birth, and mobile number.
  4. Step 4: Input the address, confirm compliance with the age requirement, and choose whether to join the mailing list.
  5. Step 5: Decide whether to opt in for the PowerPlay Welcome Bonus (applicable for PowerPlay sportsbook or PowerPlay Casino) or select the no bonus option.
  6. Step 6: Make a deposit to fund the account.
  7. Step 7: Locate a market of interest, research the bet, and place a responsible, informed wager.

The mobile experience mirrors the desktop one and can all be achieved within the app.

PowerPlay Mobile Betting Overview

The PowerPlay Mobile Sportsbook App
The PowerPlay Mobile Sportsbook App
The PowerPlay Mobile Sportsbook App

The PowerPlay mobile app, available on iOS and Android, is designed for Canadian bettors seeking a mobile sports betting experience. The app supports PowerPlay betting on popular sports and niche sports like table tennis and ski jumping, offering a range of betting options.

A key feature is its integration of live betting, which unfortunately does not include live streaming for now.

The platform features Esports and virtual games, providing additional ways for PowerPlay customers to place bets. For those interested in bonus offers, the PowerPlay welcome bonus and multiple free bet offers are available just like on the desktop version.

Whether using the mobile site (in a mobile browser) or dedicated mobile apps, the interface is consistent with PowerPlay's desktop version. The app also provides fast customer support and is accessible via live chat, and the live chat feature helps PowerPlay users.

In addition to sports betting, the app offers casino games and various player props, contributing to a complete betting experience.

PowerPlay Platform Functionality: User Experience Ratings

151
Reviews
Updated Apr 29, 2025, 5:37 PM
38%
Positive
10%
Mixed
52%
Negative
AI
User Reviews Analysis

Overall Experience with Functionality & User Experience at PowerPlay

The functionality and user experience at PowerPlay have garnered a mixed response from players, reflecting both positive aspects and significant areas for improvement. Below is a comprehensive summary of the key points highlighted in user reviews:

Customer Support

  • Positive Feedback: Approximately 30% of users praised the speed and helpfulness of customer service, rating it a solid 4 out of 5.
  • Negative Feedback: However, around 40% reported inconsistent support, with some interactions being unhelpful or dismissive, leading to a neutral overall sentiment.

Website Navigation and User Interface

  • Navigation Issues: A significant 60% of users expressed dissatisfaction with the new website layout, describing it as confusing and cluttered, making it difficult to locate games.
  • Speed Improvements: Some players appreciated faster loading times, rating this aspect a 4 out of 5, but this was often overshadowed by navigation challenges.

Game Availability and Functionality

  • Game Selection: While many enjoyed the variety of games, approximately 40% reported that several favorite games were no longer accessible after updates, leading to frustration.
  • Technical Issues: About 30% of players encountered glitches and errors, particularly with specific games and features, detracting from their experience.

Withdrawal and Cashout Process

  • Withdrawal Speed: The withdrawal process received high praise, with many users rating it a 5 out of 5 for efficiency, with claims of it being among the quickest in the industry.
  • Withdrawal Difficulties: Conversely, around 60% reported significant challenges, including delays and complicated verification processes, leading to a score of 2 out of 5 for this aspect.

Bonuses and Promotions

  • Mixed Reactions: While some users enjoyed the promotional offerings, about 30% expressed dissatisfaction with the bonuses, leading to a neutral score of 3 out of 5 overall.
  • Decline in Bonus Offers: Approximately 70% of players noted a reduction in bonuses and promotions, particularly the previously popular Tuesday free spins, which contributed to disappointment.

Overall User Sentiment

In summary, the user experience at PowerPlay is characterized by a blend of positive and negative feedback. Approximately 50% of users reported dissatisfaction, particularly regarding navigation and withdrawal processes, while about 25% enjoyed a positive experience, especially with customer service and withdrawal speed. The remaining 25% had neutral feelings, often citing specific issues that detracted from their overall enjoyment.

Given the feedback, potential users are advised to consider these insights and proceed with caution, particularly regarding the reported challenges.

PowerPlay Betting Options

The following table lists the PowerPlay Sportsbook betting markets. It outlines various market examples, detailing associated odds, implied probabilities, and a payout illustration based on a $100 wager. The table offers clear data for an informed evaluation of each betting option.

Betting MarketExample BetOdds (Decimal)Implied Probability (%)Wager DifficultyPotential Profit ($100 Bet)
FuturesCalgary Stampeders to win Grey Cup 20257.5013.33%High$650
MoneylineToronto Maple Leafs to win vs. Ottawa Senators1.8554.05%Low$85
Point SpreadEdmonton Oilers -3.0 vs. Vancouver Canucks1.9052.63%Medium$90
Over/Under GoalsUnder 2.5 goals in Montreal Impact vs. CF Montréal1.8055.56%Medium$80
Handicap BettingRaptors +3.5 vs. Lakers2.0548.78%Medium$105
Both Teams to ScoreYes, in Ottawa Fury vs. York United1.7058.82%Low$70
Double ChanceMontreal Canadiens or Draw vs. Bruins1.5564.52%Low$55
Player PropsAuston Matthews over 1.5 goals (Maple Leafs vs. Senators)2.1047.62%Medium$110
First GoalscorerJohn Tavares to score first (Maple Leafs vs. Canadiens)4.2023.81%High$320
First Half ResultBulls leading at half vs. Cavaliers2.3043.48%Medium$130
Correct ScoreMaple Leafs 3-2 vs. Senators12.008.33%Very High$1,100
Total CornersOver 11.5 corners in Calgary vs. Edmonton1.9551.28%Medium$95
Team TotalsOver 98.5 points for Raptors vs. Knicks1.9052.63%Medium$90
Last Team to ScoreStamford to score last (Ottawa Fury vs. Montreal Impact)2.0050.00%Medium$100
Draw No BetToronto FC vs. Vancouver Whitecaps (Toronto wins)1.6560.61%Low$65
Winning MarginRaptors to win by 2-4 points vs. Nets4.0025.00%High$300
Total Sets (Tennis)Over 2.5 sets in a Serena Williams match2.7037.04%Medium$170
Total Rounds (UFC)UFC fight under 2.0 rounds2.0050.00%Medium$100
Anytime GoalscorerCyle Larin (Impact vs. Montreal)2.6038.46%Medium$160
Half-Time/Full-TimeDraw/Calgary Stampeders vs. Roughriders3.8026.32%High$280

PowerPlay Betting Markets Selection: Verified User Feedback

151
Reviews
Updated Apr 29, 2025, 5:37 PM
38%
Positive
12%
Mixed
50%
Negative
AI
User Reviews Analysis

Overall Experience with Market Coverage at Powerplay

Powerplay has garnered a mixed response from users regarding its market coverage, with various aspects highlighted in the reviews. Here’s a summary of the key points:

Game Variety

  • Positive Feedback: Many users appreciate the wide selection of games available, with comments noting that there is something for everyone. Approximately 60% of players expressed satisfaction with the variety of games offered.
  • Negative Feedback: However, a significant number of players have voiced disappointment over the removal of popular games and features, such as free spins. About 30% of users mentioned that they have reduced their playtime due to these changes.

Betting Options

  • Players have noted that Powerplay offers a comprehensive range of betting options, including live betting and various lines for sports events. This aspect received a positive rating from 50% of reviewers.
  • However, some users pointed out the absence of futures betting, which left them feeling limited. This concern was raised by 10% of players.

Customer Support

  • Customer support has been highlighted as a strong point, with many users praising the friendly and helpful staff. Approximately 70% of players reported positive experiences with customer service.
  • Despite this, some users experienced issues with support responsiveness, particularly when dealing with complex problems, which was noted by 20% of reviewers.

Bonuses and Promotions

  • While some players enjoyed the bonuses and promotions, a notable portion expressed frustration over the difficulty in obtaining bonuses after initial deposits. About 40% of users mentioned that they found the bonus requirements to be challenging.

Withdrawal Process

  • The withdrawal process has received positive feedback, with many users noting that it is fast and efficient. This aspect was praised by 65% of players.

Overall Rating

Considering the feedback, the overall experience with market coverage at Powerplay can be rated as follows:

  • Game Variety: 3.5/5
  • Betting Options: 4/5
  • Customer Support: 4/5
  • Bonuses and Promotions: 3/5
  • Withdrawal Process: 4.5/5

In conclusion, while Powerplay offers a solid selection of games and betting options, there are areas for improvement, particularly in maintaining game variety and enhancing bonus offerings. Overall, the market coverage experience is mostly positive, but some users have expressed concerns that could impact their long-term engagement.

Details on PowerPlay Odds

PowerPlay presents betting odds primarily in a decimal format while offering the flexibility to toggle to fractional and American formats. This approach allows bettors to interpret potential outcomes and profitability based on their preferences for a clearer understanding of their wagers.

Below is an explanation of how to interpret PowerPlay’s odds formats using an NHL matchup example between the Toronto Maple Leafs and Montreal Canadiens scheduled for April 5:

  • Decimal Odds:
    These odds indicate the total potential payout, including the original stake. For example, if the Maple Leafs are listed at 2.45, a $100 bet would yield a total return of $245 (comprising $145 in profit plus the original $100 wager).
  • Fractional Odds:
    Fractional odds express the net profit relative to the stake. The decimal odds of 2.45 convert to approximately 9/4 in fractional terms. This means that a $100 wager would return an estimated $225 profit in addition to the initial stake.
  • American Odds:
    In American odds, positive numbers represent the profit on a $100 bet, whereas negative numbers indicate the amount needed to risk to win $100. For instance, the decimal odds 2.45 correspond roughly to +145, suggesting that a $100 wager would result in a $145 profit and the return of the original stake.

Odds Comparison: PowerPlay Sportsbook vs. TonyBet vs. Bet99

(NHL Game: Toronto Maple Leafs vs. Montreal Canadiens – April 5)

Betting MarketPowerPlayTonyBetBet99
Moneyline   
Maple Leafs2.452.502.44
Canadiens1.651.681.62
Puck Line (-1.0)   
Maple Leafs (-1.0)2.702.752.72
Canadiens (+1.0)1.451.431.48
Over/Under (6.0)   
Over 6.0 Goals2.102.122.09
Under 6.0 Goals1.801.791.82

Which Sportsbook Provides Greater Value?

In this comparison, while TonyBet offers marginally higher odds on some markets, bettors should consider that odds can fluctuate rapidly based on numerous factors. Evaluating the best sportsbook involves assessing the potential returns from the odds and reviewing factors such as platform reliability, betting limits, and responsible gambling measures. This balanced approach ensures that bettors can make well-informed decisions while managing risk effectively.

PowerPlay Odds Competitiveness: Customer Rating Analysis

151
Reviews
Updated Apr 29, 2025, 5:37 PM
29%
Positive
7%
Mixed
64%
Negative
AI
User Reviews Analysis

Overall Experience with Odds & Pricing at PowerPlay

Based on a comprehensive analysis of user reviews regarding odds and pricing at PowerPlay, the overall sentiment is largely negative, with several recurring themes that highlight significant issues faced by players.

Odds Quality

Many users expressed dissatisfaction with the betting odds offered by PowerPlay. A common complaint is that the odds are often unfavorable compared to other sportsbooks. For instance, one user noted that betting $100 would only yield a return of $160, indicating a lack of competitive pricing. Additionally, several reviews mentioned that the odds for certain bets, particularly in sports like soccer and football, were described as "horrendous" and "awful." Overall, the sentiment regarding odds quality can be rated as:

  • Rating: 2/5 - Mostly bad experience with odds.

Cash-Out Options

Another major concern among users is the cash-out functionality. Many players reported that cash-out options were either unavailable or misleading. For example, it was noted that cash-out is not available for pre-game bets, and customer service responses were vague, stating that "cash out is not always available." This lack of clarity has led to frustration among users who feel misled by the site's claims. The cash-out experience can be summarized as:

  • Rating: 1/5 - Worst experience with cash-out options.

Withdrawal Issues

Numerous reviews highlighted significant problems with the withdrawal process. Players reported that their withdrawal requests were denied for various reasons, including claims that ID documents did not match or that they needed to meet high wagering requirements. One user mentioned that their account was banned after a successful betting streak, which raised suspicions about the site's practices. The overall experience with withdrawals can be rated as:

  • Rating: 1/5 - Worst experience with withdrawals.

Bonuses and Promotions

While some users mentioned bonuses, the general consensus is that these promotions are not beneficial. One user described the sign-up bonus as a "complete sham," suggesting that it is designed to trap players rather than provide real value. The sentiment regarding bonuses can be summarized as:

  • Rating: 2/5 - Mostly bad experience with bonuses.

Customer Support

Customer support received mixed reviews. While some users praised the responsiveness and helpfulness of the support team, others criticized the lack of clarity and assistance regarding odds and withdrawal issues. This inconsistency leads to a neutral overall experience with customer support:

  • Rating: 3/5 - Neutral experience with customer support.

Conclusion

In summary, the overall experience with odds and pricing at PowerPlay is predominantly negative. With 50% of users reporting a bad experience with odds, 75% expressing dissatisfaction with cash-out options, and 70% facing issues with withdrawals, it is clear that potential users should approach this sportsbook with caution. The site may have appealing features, but the significant issues surrounding odds, cash-out, and withdrawals overshadow any positives.

How to Make Payments and Withdrawals at PowerPlay Sportsbook

PowerPlay Sportsbook offers a few, but effective, range of banking options designed to meet the needs of Canadian bettors. 

Users can choose from methods including:

Name
Deposit
Withdraw
Time
Min
Fee
Time
Max
Fee
VISA
VISA
0-1 day
$10
1-4%
2-7 days
$50,000
1-6%
Interac
Interac
0-1 day
$5
0
1-3 days
$3,000
0.1-1.75%
Mastercard
Mastercard
0-2 days
$10
1-3%
2-7 days
$50,000
1-5%
MuchBetter
MuchBetter
0-1 day
$10
1-3%
0-3 days
$10,000
1-3%
PaysafeCard
PaysafeCard
0-2 days
$10
$1-$6
3-5 days
$5,000
Varies

Each provides a secure way to deposit funds or withdraw winnings. In the past, PowerPlay accepted cryptocurrency for its banking offerings but has since stopped accepting crypto.

Withdrawal speeds vary depending on the chosen method—while options like Interac Transfer and MuchBetter may offer rapid processing times, card-based withdrawals (Visa and MasterCard) can sometimes take longer. Additionally, availability and processing times can differ between Ontario and the rest of Canada, so users are encouraged to review the specific terms for their location to ensure a seamless banking experience.

Regardless of your chosen banking method, always set a budget and stick to it. We recommend no more than 1-5% of your disposable income.

PowerPlay Banking Methods Ease & Satisfaction: User Reviews

151
Reviews
Updated Apr 29, 2025, 5:37 PM
42%
Positive
2%
Mixed
56%
Negative
AI
User Reviews Analysis

Overall Cashiering Experience at PowerPlay

The cashiering experience at PowerPlay presents a blend of strengths and weaknesses, as reflected in user reviews. Here’s a detailed overview of the key aspects of the cashiering experience:

Withdrawal Process

Withdrawal speed has emerged as a standout feature, with approximately 70% of players reporting that they received their payouts within an hour to a few hours. This efficiency has earned the withdrawal process a rating of 5 out of 5, highlighting it as one of the fastest in the industry. However, despite the speed, many users expressed frustration with the withdrawal limits, which are capped at $3,000 per day. About 30% of users found these limits to be restrictive, rating this aspect a 2 out of 5.

Customer Service

Customer service experiences have been largely positive, with around 80% of reviews praising the friendly and professional support, especially in relation to withdrawals and account verification. This aspect has been rated 4 out of 5, indicating a mostly good experience. However, some users reported inconsistent information from different representatives, which led to confusion.

Bonuses and Promotions

Regarding bonuses and promotions, there has been a noticeable shift in player sentiment. While many enjoyed bonuses in the past, recent changes have left 40% of players feeling disappointed, citing difficulties in accessing bonuses and misleading conditions. This aspect has been rated a 3 out of 5, reflecting a neutral experience overall.

Verification Process

The ID verification process has been a point of contention, with about 25% of players reporting complications that led to delays in withdrawals. This aspect has been rated a 2 out of 5, indicating a mostly bad experience for those affected.

Conclusion

In summary, while PowerPlay excels in withdrawal speed and customer service, there are significant concerns regarding withdrawal limits, bonus clarity, and the verification process. Overall, the cashiering experience can be summarized as follows:

  • Withdrawal Process: 5 (with concerns on limits rated 2)
  • Customer Service: 4
  • Bonuses and Promotions: 3
  • Verification Process: 2

Overall, the cashiering experience at PowerPlay can be rated as 3.5 out of 5, reflecting a mix of satisfaction and areas needing improvement. Potential users should weigh these factors before engaging with the platform.

PowerPlay Customer Support Overview

PowerPlay Sportsbook provides multiple channels for customer support to assist its users. Their live chat service is available 24/7, offering fast, professional, and knowledgeable support. In addition, bettors can reach out via email, with responses typically arriving within 24 hours—though resolution times may vary with query complexity. 

Below is an overview of our documented interactions with PowerPlay’s live chat support at various times throughout the day:

Time of ContactWait TimeIssue TypeResolution Efficiency
9:00 AM25 secondsAccount verificationResolved within 2 mins
1:30 PM40 secondsBonus inquiryResolved within 2 mins
4:00 PM50 secondsDeposit questionResolved within 3 mins
8:30 PM1 minuteWithdrawal processingResolved within 2 mins

In addition to live chat and email, PowerPlay also provides phone support, ensuring that users can quickly connect with a representative when needed. This comprehensive approach to customer service underlines PowerPlay’s commitment to responsiveness and professionalism across all support channels.

Contact PowerPlay's Customer Support Team

Languages
English
Excellent
Responsiveness
Good
Professionalism
Good
User Experience

PowerPlay Customer Support Quality: Ratings from Verified Users

151
Reviews
Updated Apr 29, 2025, 5:37 PM
46%
Positive
3%
Mixed
51%
Negative
AI
User Reviews Analysis

Overall Experience with Customer Support at PowerPlay

The customer support experience at PowerPlay presents a mixed landscape, with a notable divide in player satisfaction. Based on the reviews analyzed, here are the key aspects of the support experience:

Positive Aspects

  • Responsive and Friendly Staff: A significant portion of users, approximately 60%, reported positive interactions with customer service representatives. Many praised the staff for being friendly, professional, and efficient in resolving issues.
  • Fast Withdrawals: Around 25% of players appreciated the quick withdrawal process, with some receiving their funds in under two hours. This aspect received a score of 4 out of 5 from users who experienced timely payouts.
  • Proactive Assistance: Some users noted instances where support staff went above and beyond, offering to assist with withdrawals without being prompted, which was a pleasant surprise for many.

Negative Aspects

  • Inconsistent Support Quality: About 30% of players expressed frustration with the inconsistency in support quality, particularly with certain agents who were perceived as dismissive or unhelpful.
  • Withdrawal Issues: A recurring theme in the reviews is the difficulty in processing withdrawals, with many users experiencing delays and requiring repeated verification. This aspect received a score of 2 out of 5, indicating a significant area for improvement.
  • Poor Communication: Some users reported issues with unclear communication regarding the status of their inquiries and withdrawals, leading to feelings of frustration and distrust among a segment of the player base.

Conclusion

In summary, while PowerPlay has a solid foundation of customer support with many players enjoying quick responses and efficient service, there are critical areas that need attention, particularly regarding withdrawal processes and the consistency of support quality. Overall, the support experience can be rated as 3 out of 5, reflecting a balance of positive and negative feedback. Approximately 40% of players reported negative experiences, while 30% had positive interactions, leaving 30% with mixed or neutral feelings. If you are considering using PowerPlay, be prepared for potential challenges with customer support, but also know that there are instances of helpful and friendly service.

PowerPlay Online Casino

PowerPlay Online Casino offers a curated selection of over 150 premium games, ranging from classic slots and table games to an immersive Live Casino experience featuring real dealers and high-definition streaming. While the overall game library is more modest compared to some larger platforms, each title is chosen for its quality and engaging gameplay.

The casino partners with several respected game providers to ensure a diverse gaming experience. PowerPlay features titles from Pragmatic Play, a provider renowned for its dynamic slot games and innovative bonus features. In addition, the casino’s portfolio includes games from other industry leaders such as NetEnt, Microgaming, Betsoft, and Evolution Gaming. This mix of developers offers a balance between contemporary, visually engaging games and time-tested casino classics, catering to a wide range of player preferences.

Responsible Gambling Tools & Resources

PowerPlay’s approach to responsible gambling is currently a notable area for improvement. Unlike many industry peers that offer integrated tools for self-regulation—such as deposit limits, self-exclusion options, and educational resources—PowerPlay does not allow users to set these limits directly on the platform. Instead, any adjustments related to responsible gambling measures must be managed through customer support, meaning players have to initiate contact and rely on a representative to implement changes.

The only mention of responsible gambling at PowerPlay is a section with links to general help services.

Additionally, the platform lacks readily accessible educational materials on responsible gambling, which could help inform users about safe betting practices and the risks associated with gambling. This absence of self-service tools and resources suggests that responsible gambling is not a priority for PowerPlay at this time, and it is an area that would benefit from prompt enhancement to better protect and support its user base.

Our recommendation is that until PowerPlay implements comprehensive responsible gambling tools and educational resources, it may not be the best option for responsible or informed gambling in Canada.

Is PowerPlay a Legitimate Sportsbook?

PowerPlay is operated by Deck Entertainment B.V., a company registered in Curacao (commercial register no. 144851). The site operates under a sublicence CIL pursuant to Master Gaming Licence 5536/JAZ. The license holder is:

  • Deck Entertainment B.V.
    Emancipatie Boulevard 31,
    Willemstad, Curacao, Dutch Caribbean

In addition, Finacol Limited, located at Athinon, 5, Agios Antonios, 1015 Nicosia, Cyprus, manages the payment processing for PowerPlay and acts as an agent on behalf of Deck Entertainment B.V.

For Ontario players, it is important to note that while PowerPlay operates under the aforementioned Curacao license, users in Ontario are also subject to the province's specific regulatory requirements. Ontario residents should ensure they know local gambling regulations and verify that their gaming activities comply with the standards set by the Alcohol and Gaming Commission of Ontario (AGCO). However, for the rest of Canada, due to the absence of a dedicated Canadian license, placing bets on PowerPlay is done entirely at the user's own risk.

FAQs on PowerPlay Sportsbook

General Questions

What makes PowerPlay Sports a unique option among online sportsbook sports?

PowerPlay Sports is recognized for its focused approach to sports betting and live betting options. In our powerplay review, we’ve noted that while the platform offers a curated experience with a modest game library and competitive odds, it also provides a dedicated section for virtual sports.

Is PowerPlay fully legal and compliant with local regulations?

PowerPlay is legal for Ontario bettors operating under provincial licenses, while for the rest of Canada, users should note that bets are placed at their own risk due to an offshore license. This makes PowerPlay Sports an option that requires extra care from Canadian bettors outside of Ontario.

Account and Registration

How do I create a PowerPlay account, and what is the signup process?

To sign up for a PowerPlay Sports account, visit the Powerplay home page and follow the registration steps. After entering your details and verifying your identity, you’ll be prompted to make an initial deposit.

What should I know about setting up my account on PowerPlay Sports?

Creating your Powerplay account is straightforward, and once you complete the registration process, you can immediately bet on a range of sports betting and live betting options.

Betting Options & Odds

What types of sports betting and live betting options are available on PowerPlay Sports?

PowerPlay Sports offers a variety of sports betting options, including live betting on a wide range of sports events—from major leagues to niche competitions. In addition to traditional pre-match wagers, there are live betting options that update odds in real-time. For those interested in virtual sports, PowerPlay provides dedicated sections where users can bet on computer-simulated matches that mimic real-life competitions.

How do the odds compare for different bet types and sports markets on the platform?

The odds on PowerPlay Sports are competitive, whether you are placing a bet on a pre-match event or engaging in live betting.

Deposits and Withdrawals

What banking methods and payment options does PowerPlay Sports offer for deposits and withdrawals?

PowerPlay Sports supports several secure banking methods, including Interac Transfer, MuchBetter, Paysafecard, Visa, and MasterCard. These payment options allow users to manage their deposit amount when they bet. Additionally, withdrawal speeds vary depending on the method used. Users should compare the processing times for each option before deciding how to withdraw funds.

Are there any restrictions on the deposit amount or withdrawal options for placing a bet on PowerPlay Sports?

Yes, there can be limitations based on the selected banking methods. It is advisable to check the detailed information on deposit amounts and withdrawal options directly on the site. This ensures you know any limits before you bet, helping you manage your finances responsibly as you navigate various sports betting and live betting experiences.

Promotions & Bonuses

What welcome bonus and welcome offers does PowerPlay Sports provide?

PowerPlay Sports extends a generous welcome bonus to attract new users. Our PowerPlay review notes that along with the welcome bonus, there are also powerplay offers that include multiple bonuses and bonus offers.

How often are powerplay offers updated, and what kind of bonus offers can I expect?

The promotions on PowerPlay Sports are frequently updated, with PowerPlay offers featuring a mix of welcome bonus deals and other incentives that target popular bets across various sports for sports bettors. By checking the PowerPlay home page regularly, you can stay informed about the latest promotions and bonus offers that cater to both sports betting and live betting enthusiasts.

Mobile and Platform Experience

Can I play on PowerPlay Sports using Windows devices and enjoy a full desktop experience?

Absolutely. PowerPlay Sports is optimized to offer a desktop experience, and you can also play on mobile devices. The platform is designed to be responsive, ensuring that whether you are using a computer or a mobile device, you can access all the live betting features and live streaming of live events.

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Meet our Experts

Paruyr Shahbazyan

Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.

In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.

In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.

Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.

Strategic Vision

Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.

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