Available Across Canada




PowerPlay Sportsbook is licensed and regulated in Ontario. For the rest of Canada, PowerPlay has an offshore license. Bettors interested in wagering must be 18+ or 19+, depending on location. PowerPlay has a serious lack of responsible gambling tools to help bettors self-govern.

Gambling can be addictive. If you or someone you know has a problem with gambling, please seek help immediately. Support can be found in Canada at the Centre for Addiction and Mental Health, Gamtalk Treatment & Support, and Provincial/Territories helplines. Gamble responsibly and never risk funds that you cannot afford to lose.
Pros & Cons on PowerPlay Sportsbook
PowerPlay Overall Satisfaction: User Rating Insights & Trends
Overall Player Experience with PowerPlay Sports Betting App
The overall experience with the PowerPlay sports betting app is characterized by a mix of positive and negative feedback across various themes, including odds & pricing, functionality & user experience, cashiering, market coverage, support, and bonuses & promotions. Below is a comprehensive summary based on user reviews:
Odds & Pricing
- Odds Quality: Approximately 50% of users reported dissatisfaction with the odds, describing them as unfavorable compared to other sportsbooks, with a rating of 2/5.
- Cash-Out Options: A significant 75% of players expressed frustration with misleading cash-out options, leading to a rating of 1/5.
- Withdrawal Issues: About 70% of users faced problems with withdrawals, resulting in a rating of 1/5.
- Bonuses and Promotions: The sentiment regarding bonuses was largely negative, with a rating of 2/5, as many felt the offers were misleading.
Functionality & User Experience
- Customer Support: Approximately 30% of users praised the speed and helpfulness of customer service, while 40% reported inconsistent support quality.
- Website Navigation: A significant 60% of users found the new website layout confusing, impacting their overall experience.
- Game Availability: While many enjoyed the variety of games, about 40% reported that favorite games were no longer accessible after updates.
- Withdrawal Process: The withdrawal process received mixed feedback, with 60% reporting challenges despite high praise for speed from others.
Cashiering
- Withdrawal Speed: Approximately 70% of players praised the quick withdrawal process, rating it 5/5, but 30% found the limits restrictive, rating it 2/5.
- Customer Service: Around 80% of reviews highlighted positive experiences with customer service, although some noted inconsistent information.
- Verification Process: About 25% of players reported complications with ID verification, leading to delays in withdrawals, rated 2/5.
Market Coverage
- Game Variety: Approximately 60% of players expressed satisfaction with the variety of games, rated 3.5/5.
- Betting Options: A comprehensive range of betting options received positive feedback from 50% of users, rated 4/5.
- Customer Support: About 70% reported positive experiences with customer service, rated 4/5.
Support
- Positive Interactions: Approximately 60% of users reported positive interactions with customer support, while 30% experienced inconsistent quality.
- Withdrawal Issues: Many users faced delays and complications in the withdrawal process, rated 2/5.
Bonuses & Promotions
- Variety of Promotions: About 30% of users appreciated the variety of promotions, but 50% reported dissatisfaction due to high wagering requirements and misleading offers.
- Decreased Bonus Availability: Approximately 70% noted a decline in bonuses and promotions, contributing to disappointment.
Conclusion
In summary, the overall experience with PowerPlay is mixed, with approximately 50% of users reporting dissatisfaction across various aspects, particularly regarding odds, cash-out options, and withdrawal processes. While there are positive elements, such as quick withdrawals and friendly customer support, significant areas for improvement remain. Potential users are advised to approach the platform with caution and to thoroughly read the terms and conditions before engaging.
PowerPlay Quick Facts
Aspect | Details |
---|---|
Founded | 2017 |
Licensed | Ontario: Alcohol and Gaming Commission of Ontario Rest of Canada: Off-shore Curacao license |
First Bet Offer | PowerPlay Welcome Bonus |
Min. Deposit | $15 |
Betting App | iOS and Android |
Desktop | Yes |
Withdrawal Time | 1-7 days, depending on the withdrawal method |
Payment Methods | Interac e-transfer, MuchBetter, Paysafecard. Visa, Mastercard, |
Support | FAQs, 24/7 Live Chat, Telephone, Email, and Social Media |
Markets | 30+: NFL, NBA, NHL, MLB, and more |
Available | BC, AB, SK, MA, ON, QC, NB, NS, NL, PEI, YT, NT, NU |
PowerPlay Sportsbook Bonuses and Promotional Offers
PowerPlay Sportsbook offers new and existing bettors a range of promotional offers—from a welcome bonus with a first deposit match to free bets and event-based promotions. All PowerPlay Sportsbook bonuses come with wagering requirements and other terms and conditions that bettors must comply with.
Below is a table summarizing the current bonus promotions:
Promotion | Short Description |
---|---|
Welcome Bonus | 100% match on the first deposit up to $500. |
Refer-A-Friend | Up to a $500 bonus is awarded for referring a friend. |
March Madness Free Bet | A March event featuring a special bonus offer. |
March Madness Contest | A wagering competition where 30 bettors can win a share of $1000 in free bonus bets. |
Esports Bonus | 20% bonus back on the first e-sports bet every Monday. |
NHL Bet and Get | Bet $50 to receive a $20 bonus. |
NHL Bet Insurance | Offers a 7.5% cash boost or 20% credit back on NHL wagers. |
NBA Bet and Get | A $20 free bet is available on NBA Same Game Parlays daily. |
Free Bet Club | Club membership grants access to additional free bet opportunities. |
Tennis Bet and Get | Bet $100+ on live tennis to earn a $20 free bet. |
MLS Free Bet Offer | Bet $100+ on an MLS match for a $20 free bet. |
Active Bonuses & Promotions at PowerPlay Sports
PowerPlay MLS Bet $100 Get $20 on Live Bets
PowerPlay Tennis Bet $100 Get $20 on Live Bets
PowerPlay Sports Free Bet Club
PowerPlay NBA Bet $50 Get $20 in Bonus Bets
PowerPlay NHL 20% Credit Back on Parlay Bets
PowerPlay Esports 20% Bonus Back
PowerPlay Bonus Offer Performance: Real Customer Reviews
Overall Review of Bonuses & Promotions at PowerPlay
The experience with bonuses and promotions at PowerPlay has been notably mixed, with a significant divide in player opinions. Based on the reviews analyzed, here are the key aspects of the bonuses and promotions offered:
Positive Aspects
- Variety of Promotions: Approximately 30% of users expressed satisfaction with the variety of promotions available, including free bets and spins. Players appreciated the range of promotional options, which added excitement to their gaming experience.
- Responsive Customer Service: Many users praised the customer service for being helpful and responsive, which positively impacted their experience when dealing with bonuses and promotions.
Negative Aspects
- Withdrawal Issues: A significant concern, highlighted by over 50% of reviewers, was the difficulty in withdrawing winnings, particularly when bonuses were involved. Players reported that winnings were often converted into bonus funds, complicating access to their money.
- High Wagering Requirements: Many users criticized the high playthrough requirements associated with bonuses, with some citing examples like a $600 playthrough for a $50 bonus, which was deemed unreasonable by 40% of players.
- Misleading Bonus Offers: Several players felt misled by the bonus offers, claiming that the bonuses did not align with their deposits or play levels. For instance, one player who deposited over $5,000 received only a $35 bonus, which was considered disappointing.
- Decreased Bonus Availability: A noticeable decline in the frequency and value of bonuses was reported, with players expressing disappointment over the reduced availability of free spins and other incentives that were once more common.
Conclusion
In summary, while PowerPlay does offer a variety of bonuses and promotions, the overall sentiment is largely negative. Approximately 50% of players reported dissatisfaction due to issues with withdrawals, high wagering requirements, and misleading bonus structures. Although customer service received positive feedback, the overall experience with bonuses and promotions leaves much to be desired. Players are advised to approach the bonus offerings with caution and to thoroughly read the terms and conditions before engaging.
Where Can Canadians Bet with PowerPlay?
PowerPlay Sportsbook is available throughout Canada on the website and mobile app on the Apple AppStore and the Google Play Store, providing Canadian bettors with sports betting and online casino gaming services. In Ontario, however, the web format differs due to provincial regulations. In that province, the platform operates under licenses from the Alcohol and Gaming Commission of Ontario and iGaming Ontario. For the rest of Canada, while not officially licensed provincially, the sportsbook offers sports betting under a Curacao license:
- British Columbia
- Alberta
- Saskatchewan
- Manitoba
- Ontario
- Quebec
- Newfoundland/Labrador
- Nova Scotia
- New Brunswick
- Prince Edward Island
- Yukon
- Nunavut
- Northwest Territories
How to Sign Up at PowerPlay Sportsbook
Access to PowerPlay Sportsbook is available for Canadian users who meet the legal age requirements—18+ or 19+, depending on the province or territory. The following outlines the objective sign-up process:
- Step 1: Click the "Sign Up" button at the website's top right.
- Step 2: Enter an email address and create a secure password.
- Step 3: Provide personal details, including name, gender, date of birth, and mobile number.
- Step 4: Input the address, confirm compliance with the age requirement, and choose whether to join the mailing list.
- Step 5: Decide whether to opt in for the PowerPlay Welcome Bonus (applicable for PowerPlay sportsbook or PowerPlay Casino) or select the no bonus option.
- Step 6: Make a deposit to fund the account.
- Step 7: Locate a market of interest, research the bet, and place a responsible, informed wager.
The mobile experience mirrors the desktop one and can all be achieved within the app.
PowerPlay Mobile Betting Overview



The PowerPlay mobile app, available on iOS and Android, is designed for Canadian bettors seeking a mobile sports betting experience. The app supports PowerPlay betting on popular sports and niche sports like table tennis and ski jumping, offering a range of betting options.
A key feature is its integration of live betting, which unfortunately does not include live streaming for now.
The platform features Esports and virtual games, providing additional ways for PowerPlay customers to place bets. For those interested in bonus offers, the PowerPlay welcome bonus and multiple free bet offers are available just like on the desktop version.
Whether using the mobile site (in a mobile browser) or dedicated mobile apps, the interface is consistent with PowerPlay's desktop version. The app also provides fast customer support and is accessible via live chat, and the live chat feature helps PowerPlay users.
In addition to sports betting, the app offers casino games and various player props, contributing to a complete betting experience.
PowerPlay Platform Functionality: User Experience Ratings
Overall Experience with Functionality & User Experience at PowerPlay
The functionality and user experience at PowerPlay have garnered a mixed response from players, reflecting both positive aspects and significant areas for improvement. Below is a comprehensive summary of the key points highlighted in user reviews:
Customer Support
- Positive Feedback: Approximately 30% of users praised the speed and helpfulness of customer service, rating it a solid 4 out of 5.
- Negative Feedback: However, around 40% reported inconsistent support, with some interactions being unhelpful or dismissive, leading to a neutral overall sentiment.
Website Navigation and User Interface
- Navigation Issues: A significant 60% of users expressed dissatisfaction with the new website layout, describing it as confusing and cluttered, making it difficult to locate games.
- Speed Improvements: Some players appreciated faster loading times, rating this aspect a 4 out of 5, but this was often overshadowed by navigation challenges.
Game Availability and Functionality
- Game Selection: While many enjoyed the variety of games, approximately 40% reported that several favorite games were no longer accessible after updates, leading to frustration.
- Technical Issues: About 30% of players encountered glitches and errors, particularly with specific games and features, detracting from their experience.
Withdrawal and Cashout Process
- Withdrawal Speed: The withdrawal process received high praise, with many users rating it a 5 out of 5 for efficiency, with claims of it being among the quickest in the industry.
- Withdrawal Difficulties: Conversely, around 60% reported significant challenges, including delays and complicated verification processes, leading to a score of 2 out of 5 for this aspect.
Bonuses and Promotions
- Mixed Reactions: While some users enjoyed the promotional offerings, about 30% expressed dissatisfaction with the bonuses, leading to a neutral score of 3 out of 5 overall.
- Decline in Bonus Offers: Approximately 70% of players noted a reduction in bonuses and promotions, particularly the previously popular Tuesday free spins, which contributed to disappointment.
Overall User Sentiment
In summary, the user experience at PowerPlay is characterized by a blend of positive and negative feedback. Approximately 50% of users reported dissatisfaction, particularly regarding navigation and withdrawal processes, while about 25% enjoyed a positive experience, especially with customer service and withdrawal speed. The remaining 25% had neutral feelings, often citing specific issues that detracted from their overall enjoyment.
Given the feedback, potential users are advised to consider these insights and proceed with caution, particularly regarding the reported challenges.
PowerPlay Betting Options
The following table lists the PowerPlay Sportsbook betting markets. It outlines various market examples, detailing associated odds, implied probabilities, and a payout illustration based on a $100 wager. The table offers clear data for an informed evaluation of each betting option.
Betting Market | Example Bet | Odds (Decimal) | Implied Probability (%) | Wager Difficulty | Potential Profit ($100 Bet) |
---|---|---|---|---|---|
Futures | Calgary Stampeders to win Grey Cup 2025 | 7.50 | 13.33% | High | $650 |
Moneyline | Toronto Maple Leafs to win vs. Ottawa Senators | 1.85 | 54.05% | Low | $85 |
Point Spread | Edmonton Oilers -3.0 vs. Vancouver Canucks | 1.90 | 52.63% | Medium | $90 |
Over/Under Goals | Under 2.5 goals in Montreal Impact vs. CF Montréal | 1.80 | 55.56% | Medium | $80 |
Handicap Betting | Raptors +3.5 vs. Lakers | 2.05 | 48.78% | Medium | $105 |
Both Teams to Score | Yes, in Ottawa Fury vs. York United | 1.70 | 58.82% | Low | $70 |
Double Chance | Montreal Canadiens or Draw vs. Bruins | 1.55 | 64.52% | Low | $55 |
Player Props | Auston Matthews over 1.5 goals (Maple Leafs vs. Senators) | 2.10 | 47.62% | Medium | $110 |
First Goalscorer | John Tavares to score first (Maple Leafs vs. Canadiens) | 4.20 | 23.81% | High | $320 |
First Half Result | Bulls leading at half vs. Cavaliers | 2.30 | 43.48% | Medium | $130 |
Correct Score | Maple Leafs 3-2 vs. Senators | 12.00 | 8.33% | Very High | $1,100 |
Total Corners | Over 11.5 corners in Calgary vs. Edmonton | 1.95 | 51.28% | Medium | $95 |
Team Totals | Over 98.5 points for Raptors vs. Knicks | 1.90 | 52.63% | Medium | $90 |
Last Team to Score | Stamford to score last (Ottawa Fury vs. Montreal Impact) | 2.00 | 50.00% | Medium | $100 |
Draw No Bet | Toronto FC vs. Vancouver Whitecaps (Toronto wins) | 1.65 | 60.61% | Low | $65 |
Winning Margin | Raptors to win by 2-4 points vs. Nets | 4.00 | 25.00% | High | $300 |
Total Sets (Tennis) | Over 2.5 sets in a Serena Williams match | 2.70 | 37.04% | Medium | $170 |
Total Rounds (UFC) | UFC fight under 2.0 rounds | 2.00 | 50.00% | Medium | $100 |
Anytime Goalscorer | Cyle Larin (Impact vs. Montreal) | 2.60 | 38.46% | Medium | $160 |
Half-Time/Full-Time | Draw/Calgary Stampeders vs. Roughriders | 3.80 | 26.32% | High | $280 |
PowerPlay Betting Markets Selection: Verified User Feedback
Overall Experience with Market Coverage at Powerplay
Powerplay has garnered a mixed response from users regarding its market coverage, with various aspects highlighted in the reviews. Here’s a summary of the key points:
Game Variety
- Positive Feedback: Many users appreciate the wide selection of games available, with comments noting that there is something for everyone. Approximately 60% of players expressed satisfaction with the variety of games offered.
- Negative Feedback: However, a significant number of players have voiced disappointment over the removal of popular games and features, such as free spins. About 30% of users mentioned that they have reduced their playtime due to these changes.
Betting Options
- Players have noted that Powerplay offers a comprehensive range of betting options, including live betting and various lines for sports events. This aspect received a positive rating from 50% of reviewers.
- However, some users pointed out the absence of futures betting, which left them feeling limited. This concern was raised by 10% of players.
Customer Support
- Customer support has been highlighted as a strong point, with many users praising the friendly and helpful staff. Approximately 70% of players reported positive experiences with customer service.
- Despite this, some users experienced issues with support responsiveness, particularly when dealing with complex problems, which was noted by 20% of reviewers.
Bonuses and Promotions
- While some players enjoyed the bonuses and promotions, a notable portion expressed frustration over the difficulty in obtaining bonuses after initial deposits. About 40% of users mentioned that they found the bonus requirements to be challenging.
Withdrawal Process
- The withdrawal process has received positive feedback, with many users noting that it is fast and efficient. This aspect was praised by 65% of players.
Overall Rating
Considering the feedback, the overall experience with market coverage at Powerplay can be rated as follows:
- Game Variety: 3.5/5
- Betting Options: 4/5
- Customer Support: 4/5
- Bonuses and Promotions: 3/5
- Withdrawal Process: 4.5/5
In conclusion, while Powerplay offers a solid selection of games and betting options, there are areas for improvement, particularly in maintaining game variety and enhancing bonus offerings. Overall, the market coverage experience is mostly positive, but some users have expressed concerns that could impact their long-term engagement.
Details on PowerPlay Odds
PowerPlay presents betting odds primarily in a decimal format while offering the flexibility to toggle to fractional and American formats. This approach allows bettors to interpret potential outcomes and profitability based on their preferences for a clearer understanding of their wagers.
Below is an explanation of how to interpret PowerPlay’s odds formats using an NHL matchup example between the Toronto Maple Leafs and Montreal Canadiens scheduled for April 5:
- Decimal Odds:
These odds indicate the total potential payout, including the original stake. For example, if the Maple Leafs are listed at 2.45, a $100 bet would yield a total return of $245 (comprising $145 in profit plus the original $100 wager). - Fractional Odds:
Fractional odds express the net profit relative to the stake. The decimal odds of 2.45 convert to approximately 9/4 in fractional terms. This means that a $100 wager would return an estimated $225 profit in addition to the initial stake. - American Odds:
In American odds, positive numbers represent the profit on a $100 bet, whereas negative numbers indicate the amount needed to risk to win $100. For instance, the decimal odds 2.45 correspond roughly to +145, suggesting that a $100 wager would result in a $145 profit and the return of the original stake.
Odds Comparison: PowerPlay Sportsbook vs. TonyBet vs. Bet99
(NHL Game: Toronto Maple Leafs vs. Montreal Canadiens – April 5)
Which Sportsbook Provides Greater Value?
In this comparison, while TonyBet offers marginally higher odds on some markets, bettors should consider that odds can fluctuate rapidly based on numerous factors. Evaluating the best sportsbook involves assessing the potential returns from the odds and reviewing factors such as platform reliability, betting limits, and responsible gambling measures. This balanced approach ensures that bettors can make well-informed decisions while managing risk effectively.
PowerPlay Odds Competitiveness: Customer Rating Analysis
Overall Experience with Odds & Pricing at PowerPlay
Based on a comprehensive analysis of user reviews regarding odds and pricing at PowerPlay, the overall sentiment is largely negative, with several recurring themes that highlight significant issues faced by players.
Odds Quality
Many users expressed dissatisfaction with the betting odds offered by PowerPlay. A common complaint is that the odds are often unfavorable compared to other sportsbooks. For instance, one user noted that betting $100 would only yield a return of $160, indicating a lack of competitive pricing. Additionally, several reviews mentioned that the odds for certain bets, particularly in sports like soccer and football, were described as "horrendous" and "awful." Overall, the sentiment regarding odds quality can be rated as:
- Rating: 2/5 - Mostly bad experience with odds.
Cash-Out Options
Another major concern among users is the cash-out functionality. Many players reported that cash-out options were either unavailable or misleading. For example, it was noted that cash-out is not available for pre-game bets, and customer service responses were vague, stating that "cash out is not always available." This lack of clarity has led to frustration among users who feel misled by the site's claims. The cash-out experience can be summarized as:
- Rating: 1/5 - Worst experience with cash-out options.
Withdrawal Issues
Numerous reviews highlighted significant problems with the withdrawal process. Players reported that their withdrawal requests were denied for various reasons, including claims that ID documents did not match or that they needed to meet high wagering requirements. One user mentioned that their account was banned after a successful betting streak, which raised suspicions about the site's practices. The overall experience with withdrawals can be rated as:
- Rating: 1/5 - Worst experience with withdrawals.
Bonuses and Promotions
While some users mentioned bonuses, the general consensus is that these promotions are not beneficial. One user described the sign-up bonus as a "complete sham," suggesting that it is designed to trap players rather than provide real value. The sentiment regarding bonuses can be summarized as:
- Rating: 2/5 - Mostly bad experience with bonuses.
Customer Support
Customer support received mixed reviews. While some users praised the responsiveness and helpfulness of the support team, others criticized the lack of clarity and assistance regarding odds and withdrawal issues. This inconsistency leads to a neutral overall experience with customer support:
- Rating: 3/5 - Neutral experience with customer support.
Conclusion
In summary, the overall experience with odds and pricing at PowerPlay is predominantly negative. With 50% of users reporting a bad experience with odds, 75% expressing dissatisfaction with cash-out options, and 70% facing issues with withdrawals, it is clear that potential users should approach this sportsbook with caution. The site may have appealing features, but the significant issues surrounding odds, cash-out, and withdrawals overshadow any positives.
How to Make Payments and Withdrawals at PowerPlay Sportsbook
PowerPlay Sportsbook offers a few, but effective, range of banking options designed to meet the needs of Canadian bettors.
Users can choose from methods including:
Name | Deposit | Withdraw | ||||
---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
![]() VISA | 0-1 day | $10 | 1-4% | 2-7 days | $50,000 | 1-6% |
![]() Interac | 0-1 day | $5 | 0 | 1-3 days | $3,000 | 0.1-1.75% |
![]() Mastercard | 0-2 days | $10 | 1-3% | 2-7 days | $50,000 | 1-5% |
![]() MuchBetter | 0-1 day | $10 | 1-3% | 0-3 days | $10,000 | 1-3% |
![]() PaysafeCard | 0-2 days | $10 | $1-$6 | 3-5 days | $5,000 | Varies |
Each provides a secure way to deposit funds or withdraw winnings. In the past, PowerPlay accepted cryptocurrency for its banking offerings but has since stopped accepting crypto.
Withdrawal speeds vary depending on the chosen method—while options like Interac Transfer and MuchBetter may offer rapid processing times, card-based withdrawals (Visa and MasterCard) can sometimes take longer. Additionally, availability and processing times can differ between Ontario and the rest of Canada, so users are encouraged to review the specific terms for their location to ensure a seamless banking experience.
Regardless of your chosen banking method, always set a budget and stick to it. We recommend no more than 1-5% of your disposable income.
PowerPlay Banking Methods Ease & Satisfaction: User Reviews
Overall Cashiering Experience at PowerPlay
The cashiering experience at PowerPlay presents a blend of strengths and weaknesses, as reflected in user reviews. Here’s a detailed overview of the key aspects of the cashiering experience:
Withdrawal Process
Withdrawal speed has emerged as a standout feature, with approximately 70% of players reporting that they received their payouts within an hour to a few hours. This efficiency has earned the withdrawal process a rating of 5 out of 5, highlighting it as one of the fastest in the industry. However, despite the speed, many users expressed frustration with the withdrawal limits, which are capped at $3,000 per day. About 30% of users found these limits to be restrictive, rating this aspect a 2 out of 5.
Customer Service
Customer service experiences have been largely positive, with around 80% of reviews praising the friendly and professional support, especially in relation to withdrawals and account verification. This aspect has been rated 4 out of 5, indicating a mostly good experience. However, some users reported inconsistent information from different representatives, which led to confusion.
Bonuses and Promotions
Regarding bonuses and promotions, there has been a noticeable shift in player sentiment. While many enjoyed bonuses in the past, recent changes have left 40% of players feeling disappointed, citing difficulties in accessing bonuses and misleading conditions. This aspect has been rated a 3 out of 5, reflecting a neutral experience overall.
Verification Process
The ID verification process has been a point of contention, with about 25% of players reporting complications that led to delays in withdrawals. This aspect has been rated a 2 out of 5, indicating a mostly bad experience for those affected.
Conclusion
In summary, while PowerPlay excels in withdrawal speed and customer service, there are significant concerns regarding withdrawal limits, bonus clarity, and the verification process. Overall, the cashiering experience can be summarized as follows:
- Withdrawal Process: 5 (with concerns on limits rated 2)
- Customer Service: 4
- Bonuses and Promotions: 3
- Verification Process: 2
Overall, the cashiering experience at PowerPlay can be rated as 3.5 out of 5, reflecting a mix of satisfaction and areas needing improvement. Potential users should weigh these factors before engaging with the platform.
PowerPlay Customer Support Overview
PowerPlay Sportsbook provides multiple channels for customer support to assist its users. Their live chat service is available 24/7, offering fast, professional, and knowledgeable support. In addition, bettors can reach out via email, with responses typically arriving within 24 hours—though resolution times may vary with query complexity.
Below is an overview of our documented interactions with PowerPlay’s live chat support at various times throughout the day:
Time of Contact | Wait Time | Issue Type | Resolution Efficiency |
---|---|---|---|
9:00 AM | 25 seconds | Account verification | Resolved within 2 mins |
1:30 PM | 40 seconds | Bonus inquiry | Resolved within 2 mins |
4:00 PM | 50 seconds | Deposit question | Resolved within 3 mins |
8:30 PM | 1 minute | Withdrawal processing | Resolved within 2 mins |
In addition to live chat and email, PowerPlay also provides phone support, ensuring that users can quickly connect with a representative when needed. This comprehensive approach to customer service underlines PowerPlay’s commitment to responsiveness and professionalism across all support channels.
Contact PowerPlay's Customer Support Team
PowerPlay Customer Support Quality: Ratings from Verified Users
Overall Experience with Customer Support at PowerPlay
The customer support experience at PowerPlay presents a mixed landscape, with a notable divide in player satisfaction. Based on the reviews analyzed, here are the key aspects of the support experience:
Positive Aspects
- Responsive and Friendly Staff: A significant portion of users, approximately 60%, reported positive interactions with customer service representatives. Many praised the staff for being friendly, professional, and efficient in resolving issues.
- Fast Withdrawals: Around 25% of players appreciated the quick withdrawal process, with some receiving their funds in under two hours. This aspect received a score of 4 out of 5 from users who experienced timely payouts.
- Proactive Assistance: Some users noted instances where support staff went above and beyond, offering to assist with withdrawals without being prompted, which was a pleasant surprise for many.
Negative Aspects
- Inconsistent Support Quality: About 30% of players expressed frustration with the inconsistency in support quality, particularly with certain agents who were perceived as dismissive or unhelpful.
- Withdrawal Issues: A recurring theme in the reviews is the difficulty in processing withdrawals, with many users experiencing delays and requiring repeated verification. This aspect received a score of 2 out of 5, indicating a significant area for improvement.
- Poor Communication: Some users reported issues with unclear communication regarding the status of their inquiries and withdrawals, leading to feelings of frustration and distrust among a segment of the player base.
Conclusion
In summary, while PowerPlay has a solid foundation of customer support with many players enjoying quick responses and efficient service, there are critical areas that need attention, particularly regarding withdrawal processes and the consistency of support quality. Overall, the support experience can be rated as 3 out of 5, reflecting a balance of positive and negative feedback. Approximately 40% of players reported negative experiences, while 30% had positive interactions, leaving 30% with mixed or neutral feelings. If you are considering using PowerPlay, be prepared for potential challenges with customer support, but also know that there are instances of helpful and friendly service.
PowerPlay Online Casino
PowerPlay Online Casino offers a curated selection of over 150 premium games, ranging from classic slots and table games to an immersive Live Casino experience featuring real dealers and high-definition streaming. While the overall game library is more modest compared to some larger platforms, each title is chosen for its quality and engaging gameplay.
The casino partners with several respected game providers to ensure a diverse gaming experience. PowerPlay features titles from Pragmatic Play, a provider renowned for its dynamic slot games and innovative bonus features. In addition, the casino’s portfolio includes games from other industry leaders such as NetEnt, Microgaming, Betsoft, and Evolution Gaming. This mix of developers offers a balance between contemporary, visually engaging games and time-tested casino classics, catering to a wide range of player preferences.
Responsible Gambling Tools & Resources
PowerPlay’s approach to responsible gambling is currently a notable area for improvement. Unlike many industry peers that offer integrated tools for self-regulation—such as deposit limits, self-exclusion options, and educational resources—PowerPlay does not allow users to set these limits directly on the platform. Instead, any adjustments related to responsible gambling measures must be managed through customer support, meaning players have to initiate contact and rely on a representative to implement changes.
The only mention of responsible gambling at PowerPlay is a section with links to general help services.
Additionally, the platform lacks readily accessible educational materials on responsible gambling, which could help inform users about safe betting practices and the risks associated with gambling. This absence of self-service tools and resources suggests that responsible gambling is not a priority for PowerPlay at this time, and it is an area that would benefit from prompt enhancement to better protect and support its user base.
Is PowerPlay a Legitimate Sportsbook?
PowerPlay is operated by Deck Entertainment B.V., a company registered in Curacao (commercial register no. 144851). The site operates under a sublicence CIL pursuant to Master Gaming Licence 5536/JAZ. The license holder is:
- Deck Entertainment B.V.
Emancipatie Boulevard 31,
Willemstad, Curacao, Dutch Caribbean
In addition, Finacol Limited, located at Athinon, 5, Agios Antonios, 1015 Nicosia, Cyprus, manages the payment processing for PowerPlay and acts as an agent on behalf of Deck Entertainment B.V.
For Ontario players, it is important to note that while PowerPlay operates under the aforementioned Curacao license, users in Ontario are also subject to the province's specific regulatory requirements. Ontario residents should ensure they know local gambling regulations and verify that their gaming activities comply with the standards set by the Alcohol and Gaming Commission of Ontario (AGCO). However, for the rest of Canada, due to the absence of a dedicated Canadian license, placing bets on PowerPlay is done entirely at the user's own risk.
FAQs on PowerPlay Sportsbook
General Questions
What makes PowerPlay Sports a unique option among online sportsbook sports?
PowerPlay Sports is recognized for its focused approach to sports betting and live betting options. In our powerplay review, we’ve noted that while the platform offers a curated experience with a modest game library and competitive odds, it also provides a dedicated section for virtual sports.
Is PowerPlay fully legal and compliant with local regulations?
PowerPlay is legal for Ontario bettors operating under provincial licenses, while for the rest of Canada, users should note that bets are placed at their own risk due to an offshore license. This makes PowerPlay Sports an option that requires extra care from Canadian bettors outside of Ontario.
Account and Registration
How do I create a PowerPlay account, and what is the signup process?
To sign up for a PowerPlay Sports account, visit the Powerplay home page and follow the registration steps. After entering your details and verifying your identity, you’ll be prompted to make an initial deposit.
What should I know about setting up my account on PowerPlay Sports?
Creating your Powerplay account is straightforward, and once you complete the registration process, you can immediately bet on a range of sports betting and live betting options.
Betting Options & Odds
What types of sports betting and live betting options are available on PowerPlay Sports?
PowerPlay Sports offers a variety of sports betting options, including live betting on a wide range of sports events—from major leagues to niche competitions. In addition to traditional pre-match wagers, there are live betting options that update odds in real-time. For those interested in virtual sports, PowerPlay provides dedicated sections where users can bet on computer-simulated matches that mimic real-life competitions.
How do the odds compare for different bet types and sports markets on the platform?
The odds on PowerPlay Sports are competitive, whether you are placing a bet on a pre-match event or engaging in live betting.
Deposits and Withdrawals
What banking methods and payment options does PowerPlay Sports offer for deposits and withdrawals?
PowerPlay Sports supports several secure banking methods, including Interac Transfer, MuchBetter, Paysafecard, Visa, and MasterCard. These payment options allow users to manage their deposit amount when they bet. Additionally, withdrawal speeds vary depending on the method used. Users should compare the processing times for each option before deciding how to withdraw funds.
Are there any restrictions on the deposit amount or withdrawal options for placing a bet on PowerPlay Sports?
Yes, there can be limitations based on the selected banking methods. It is advisable to check the detailed information on deposit amounts and withdrawal options directly on the site. This ensures you know any limits before you bet, helping you manage your finances responsibly as you navigate various sports betting and live betting experiences.
Promotions & Bonuses
What welcome bonus and welcome offers does PowerPlay Sports provide?
PowerPlay Sports extends a generous welcome bonus to attract new users. Our PowerPlay review notes that along with the welcome bonus, there are also powerplay offers that include multiple bonuses and bonus offers.
How often are powerplay offers updated, and what kind of bonus offers can I expect?
The promotions on PowerPlay Sports are frequently updated, with PowerPlay offers featuring a mix of welcome bonus deals and other incentives that target popular bets across various sports for sports bettors. By checking the PowerPlay home page regularly, you can stay informed about the latest promotions and bonus offers that cater to both sports betting and live betting enthusiasts.
Mobile and Platform Experience
Can I play on PowerPlay Sports using Windows devices and enjoy a full desktop experience?
Absolutely. PowerPlay Sports is optimized to offer a desktop experience, and you can also play on mobile devices. The platform is designed to be responsive, ensuring that whether you are using a computer or a mobile device, you can access all the live betting features and live streaming of live events.
More Canadian Sportsbooks
- Range of Responsible Gambling Tools: Stake Sportsbook provides deposit limits, reality checks, self-exclusion options, and access to external responsible gambling support.
- Variety of Payment Methods: Supports traditional (credit/debit cards, bank transfers) and cryptocurrency transactions.
- Live Betting and Market Variety: Offers in-play betting and multiple betting markets across major leagues.
- Account Verification Process: Requires identity verification to comply with regulations and ensure user security.
- No Federal or Provincial Regulation in Canada: Stake is not licensed by any provincial gambling authority in Canada. It operates under an offshore Curacao license.
- Potential for High-Risk Gambling with Cryptocurrency: Transactions in cryptocurrency can lead to faster deposits and withdrawals, which may contribute to riskier gambling behavior.
- Withdrawal Processing Time Varies: Depending on the method used, withdrawals can range from instant to up to 7 days.
- Not Yet Available in Ontario: Stake Sportsbook is not yet available in Ontario.
- No Mobile Betting Apps: Stake Sportsbook does not have an iOS or an Android app and is only available on desktop or via mobile browser.
- Available across Canada
- Responsible gambling tools available for self regulating
- Odds are competitive with other Canadian sportsbooks
- Bonuses have very difficult wagering requirements
- Many users have complained about slow payments
- Availability: LeoVegas is available in all 10 provinces and 3 territories in Canada.
- Competitive Odds: LeoVegas has competitive odds and numerous markets on a range of sports.
- Dedicated Responsible Gambling Site: Although tough to find, LeoVegas provides a dedicated website for responsible gambling.
- Wagering Requirements: LeoVegas Welcome Bonus has very high wagering requirements for new bettors.
- Responsible Gambling Hard to Find: LeoVegas makes finding responsible gambling content hard to find including limiting tools.
- Margin (Vig) on certain markets can reach upwards of 10%, which is very high comparable to other sportsbooks.
- Available across Canada
- Responsible gambling tools that users can self-govern their accounts
- Bonuses with realistic wagering requirments
- Licensed only in Ontario. In the rest of Canada BetVictor operates as an offshore sportsbook
- Few banking methods
- Customer support is relatively slow compared to many other sportsbooks in Canada
Meet our Experts

Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.
In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.
In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.
Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.
Strategic Vision
Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.