Overview of Casumo Bonuses and Promotional Offers
At Casumo online sportsbook, you'll find just one welcome bonus. Beyond that, there's a Loyalty Program, but it is by invitation only, and the customer support team was quite vague about how bettors are invited.
There's no promotions page for the online sportsbook, but you can see the welcome bonus on your account page.
The welcome bonus is the same in Ontario and across the rest of Canada.
What Casumo Users Think of Its Bonuses
Absolute mickey mouse site that only tries to lure in losing sports bettors. If you have any idea what EV means. stay FAR away from this book. I had deposited and was almost immediately severely limited on the bets I was making with the limit of most bets under $5. The chat now button on their website is literally just for decoration. It does not work. They purposely make it difficult to verify your account because they don't want you withdrawing.I reached out to their hey@casumo email regarding the verification documents I provided requesting why they were declined and never got a response. Thankfully I was able to withdraw the rest of my money via arbitrage bets so I can just close my account but if I had won any significant amount of money on their site and was trying to get it out. I would not hold my breath on ever seeing a dime of it.3/18 EDIT: Since I cant reply directly to Casumo's reply. they are lying about their chat and email support working just fine. Log onto the website and try opening up a chat before you deposit see how that goes. Also they finally responded to my email with proof of address saying except car insurance which once again proves what a circus this site is. AVOID!!!
Still waiting for my withdrawal to be paid!! Still waiting for emails to be answered!! Terrible customer serviceGames rigged basically a scam site.Update still not been able to withdraw. site still not answering emails customer service appalling with no response to resolve this issue. Been waiting for over a weekUpdate! Unfortunately your response is just for window dressing purposes as I still haven’t had any direct contact with any resolution to this situation! So I stand by what I have wrote poor customer service I have to continue to bad review this because the customer service just continues to be atrocious no help in wanting to resolve this problem!!!!As a company it must be embarrassing having so many complaints regarding poor customer service!! Still waiting for a reasonable response that will help resolve this issue!!!!
I have been trying to verify my account since signing up and its been an absolute nightmare. Customer service is non existant. I have sent the documents 5 times and emailed customer service and not received 1 response. It seems they dont want to process my withdrawals and are just going to continue to ignore me. My next move is to contact the gambling commission and IBAS if this is not resolved TODAY!