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Not able to login to my account or speak to agent here go the scam artists again. If theyre under ontario igaming how are they able to stay in business.
This is a big scam company!! Please Pay attention to reviews and read each one carefully. I was waiting for more than 72 hours to get my withdrawal from them and it’s ended with no thing. they reverse my withdrawal as I requested but on the other hand I couldn’t withdraw them again.My experience with Betway was the worst ever ever. after winning bets you won’t be able to withdraw your money via any payment method you choose. Visa option doesn’t work with them from any point in the world. all wallets that they could suggest don’t accept money from them especially MiFinity wallet does scam at a very high level. The support team or chat online team don’t have enough information to provide you with for any request. Be smart and read reviews before you deal with this platform or contact them because you’ll get cashed out.
I have a pending withdrawal of £1000 since the 14th of March. I was told by customer support that they do not make payments over the weekend (weird) and payments will resume on the next working day. Today. I was told that the payment team is unaware of my withdrawal and they will escalate it. I tried to go back and get confirmation of this. and I can't access the live chat anymore. I emailed them. and they sent me back to the chat.After reading all your reviews. seeing multiple in the same situation. I am now worried that I will never get my money back. I have downloaded and taken screenshots of all chats and all my account information. I have draft emails ready to send to the UK Gambling Commission. eCOGRA. and the Financial Ombudsman. I have downloaded everything I needed in anticipation of them blocking my account. If I do not have my money by tomorrow. I will be forced to file these formal complaints.Having a few bad reviews for withdrawal issues is one thing. but there are thousands here with the same issue. I will give them the benefit of the doubt until tomorrow. because they state that withdrawal requests made Friday will be paid next Tuesday. but I have somehow made peace with the fact that they might not release my funds. which were won on Live Casino (so they won't use malfunction as an excuse to avoid paying).For all those in the same situation. these are the three associations that will help you recover your winnings: UKGC. eCOGRA. and the Financial Ombudsman. I would not want to take this route. but if I don't get paid tomorrow. I will have to. unfortunately.Update 17/03 at 19:38Finally. the payment moved to Processing Approved. the next stage will be Processing Completed. as in Paid. I had to contact them via Facebook because the live chat from the betting app does not work.Update 20:38Payment done.Altogether. this has been a bumpy ride that I don't want to experience again. Poor customer support. vague terms and conditions. and a lot of confusion.Overall. I will be deleting my account and sticking to what I know. meaning other platforms. I won't name them so I won't be accused of advertising.I think escalating with the Facebook agents helped. and for this reason only. I have increased my rating from one star to two stars.Final feedback: Avoid Betway unless you are an avid seeker of unwanted adrenaline.