Taking Control: A Guide to Permanent Gambling Account Closure

11 min read
Aug 7, 2024, 9:40 AM
Author
Nick Ashbourne
Nick Ashbourne
Senior Writer
Last Updated: Nov 18, 2024, 11:52 AM
Struggling with Gambling Addiction? Support is Available.

If you or someone you know is battling gambling addiction, contact the National Council on Problem Gambling (NCPG) or Gamblers Anonymous. For immediate support call 1-800-GAMBLER.

Our resources are here to help prevent problem gambling habits before they start.

Understanding Self-Exclusion

Self-exclusion is a responsible gambling tool designed to help individuals who wish to restrict their gambling activities. 

This process allows a person to voluntarily ban themselves from participating in various forms of gambling, including internet gaming and sports wagering. 

Self-exclusion programs are typically offered by gaming operators and regulatory bodies as part of their commitment to promoting responsible gambling practices.

When an individual chooses to self-exclude, they are effectively requesting to be denied access to betting platforms so they can stop gambling for a specified period. 

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Common self-exclusion periods are one year, five years, and lifetime.

The self-exclusion process is a formal agreement between the gambler and the gaming operator or regulatory authority, which requires both parties to uphold certain responsibilities.

For example, in New Jersey, the Division of Gaming Enforcement oversees the self-exclusion program for both land-based and online gambling operations. Individuals can choose to self-exclude for one year, five years, or lifetime periods. 

During this time, they are prohibited from engaging in any gaming activities within the state's jurisdiction.

Self-exclusion is not limited to a single operator or venue. Many jurisdictions maintain a centralized self-exclusion list that is shared among all licensed operators. 

This ensures that a self-excluded individual cannot simply move their gaming activities to another provider within the same regulatory framework.

The Self-Exclusion Process

The self-exclusion process typically involves several steps, designed to ensure that the individual fully understands the implications of their decision and that the exclusion is implemented effectively across all relevant platforms.

  1. Initial Request: The process begins when an individual decides to self-exclude and contacts either a specific gambling operator or the regulatory authority to initiate the request.
  2. Information Gathering: The operator or authority will collect necessary personal information to verify the individual's identity and ensure accurate implementation of the exclusion.
  3. Duration Selection: The person requesting self-exclusion must choose the length of time for which they wish to be excluded. Options often include short-term (e.g., six months), medium-term (e.g., one to five years), or lifetime exclusion.
  4. Agreement Review: The terms and conditions of the self-exclusion agreement are presented to the individual, outlining their responsibilities and the consequences of the exclusion.
  5. Confirmation and Signature: Once the individual has reviewed and understood the agreement, they must sign the self-exclusion form, either physically or electronically, to confirm their commitment.
  6. Implementation: The operator or regulatory body then implements the exclusion across all relevant platforms and, if applicable, shares the information with other operators in the jurisdiction.

For instance, FanDuel, a popular US-based sportsbook, offers a self-exclusion option directly through their responsible gambling page. 

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Users can choose to self-exclude for a period of their choosing, and the exclusion applies to all FanDuel products, including daily fantasy sports, sportsbook, and casino games.

Account Closure

While self-exclusion often results in account closure, it's important to distinguish between permanent gambling account closure and self-exclusion. 

Account closure is a broader term that can encompass various reasons for ending a gambling relationship, whereas self-exclusion specifically refers to a voluntary ban initiated by the player for responsible gambling purposes.

When an individual opts for self-exclusion, their account is typically suspended or closed for the duration of the exclusion period. 

This process involves several steps:

  1. Account Freeze: The operator immediately freezes the account, preventing any further gambling activity.
  2. Fund Retrieval: Any remaining funds in the account are returned to the player, usually through the original deposit method.
  3. Data Retention: While the account is closed, the operator retains the player's personal information to enforce the exclusion and prevent the creation of new accounts.
  4. Marketing Opt-Out: The player is removed from all marketing lists to avoid receiving promotional materials during the exclusion period.
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Account closure due to self-exclusion is different from standard account closure. In the case of self-exclusion, the closure is binding and cannot be easily reversed before the chosen exclusion period ends.

Managing Your Gambling Habits

Self-exclusion is one of several responsible gambling tools available to help individuals manage their gambling habits. 

Other responsible gambling tools include:

  • Deposit Limits: Players can set daily, weekly, or monthly limits on the amount they can deposit into their gambling accounts.
  • Loss Limits: Similar to deposit limits, these restrict the amount a player can lose within a specified timeframe.
  • Session Limits: These tools allow players to set time restrictions on their gambling sessions.
  • Reality Checks: Periodic notifications that remind players how long they've been playing and how much they've spent.
  • Cool-Off Periods: Short-term breaks from gambling, typically lasting from a few hours to a few weeks.

These tools are designed to help players maintain control over their gambling activities and prevent the development of problematic behaviors. 

For example, DraftKings, another major US sportsbook, offers a suite of responsible gambling tools that players can access directly from their account settings.

##callouts#1

Breaking Self-Exclusion

Breaking a self-exclusion agreement is a serious matter that can have significant consequences. 

When an individual decides to sign up for a self-exclusion program, they agree to stay away from gambling activities for the specified period. However, some may attempt to circumvent this agreement.

Attempts to break self-exclusion can include:

  • Using false identification to create new accounts
  • Asking friends or family members to gamble on their behalf
  • Trying to access gambling sites or premises in different jurisdictions

It's important to understand that breaking self-exclusion not only violates the agreement with the operator or regulatory body but also undermines the individual's commitment to addressing their gambling concerns.

Consequences of breaking self-exclusion may include:

  • Forfeiture of winnings
  • Potential legal ramifications
  • Extended exclusion periods
  • Inability to claim gambling-related consumer protections

For instance, the New Jersey Division of Gaming Enforcement strictly enforces self-exclusion violations. 

If a self-excluded individual is found gambling at a New Jersey casino or on a New Jersey-licensed online gambling site, they may face arrest for trespassing.

Removing Self-Exclusion

The process of removing self-exclusion varies depending on the jurisdiction and the terms of the original agreement. 

In many cases, particularly for fixed-term exclusions, the self-exclusion automatically expires at the end of the chosen period. However, this doesn't necessarily mean that gambling accounts are automatically reactivated.

For indefinite or lifetime self-exclusions, the process of removal can be more complex:

  • Waiting Period: Many jurisdictions require a mandatory waiting period (often several years) before an individual can apply for removal from a lifetime exclusion list.
  • Application Process: The individual must typically submit a formal application to the regulatory body overseeing the self-exclusion program.
  • Review and Assessment: The application is reviewed, often including an evaluation of the individual's current circumstances and their reasons for seeking removal.
  • Decision: Based on the review, a decision is made to either approve or deny the removal request.
  • Reactivation: If approved, the individual may need to go through additional steps to reactivate their gambling accounts with specific operators.

It's crucial to note that removal from a self-exclusion list does not guarantee automatic acceptance by gambling operators. 

Many businesses reserve the right to deny service to individuals with a history of self-exclusion or problem gambling.

Responsible Gambling Resources

A wide range of resources is available to support individuals who are concerned about their gambling habits or those of their loved ones. 

These resources extend beyond self-exclusion programs and offer various forms of assistance:

  • National Problem Gambling Helpline: Available 24/7, this addiction helpline provides confidential support and referrals to local resources.
  • Gamblers Anonymous: A fellowship of men and women who share their experiences to help each other recover from gambling problems.
  • GamAnon: Support groups for friends and family members of problem gamblers.
  • Professional Counseling: Licensed therapists specializing in gambling addiction can provide individual or group therapy.
  • Self-Help Resources: Books, online forums, and self-assessment tools can help individuals better understand and manage their gambling behaviors.
  • Financial Counseling: Services to help individuals manage debt and financial difficulties resulting from gambling problems.

Many US-based sportsbooks and online casinos provide direct links to these resources on their platforms.

For example, BetMGM includes a responsible gambling section on their website with links to national and state-specific support services.

"Seeking help is not a sign of weakness, but a step towards regaining control and improving one's quality of life.

Permanent gambling account closure through self-exclusion is a significant decision that requires careful consideration. 

It serves as a powerful tool for individuals who recognize the need to step away from gambling activities, whether temporarily or indefinitely. 

The process involves a formal agreement between the gambler and gaming operators or regulatory bodies, with specific procedures for implementation and potential removal.

While self-exclusion can be an effective measure, it's important to remember that it's just one of many responsible gambling tools available. Deposit limits, loss limits, and other mechanisms can also help individuals manage their gambling habits. 

Ultimately, the decision to self-exclude or use other responsible gambling tools is a personal one. It requires honest self-assessment and a commitment to following through with the chosen course of action. 

By understanding the options available and the processes involved, individuals can make informed decisions about their gambling activities and seek appropriate support when needed.

Permanent Account Closure FAQ

Account Closure vs. Self-Exclusion

What is the difference between account closure and self-exclusion?

Account closure is a general term for ending a relationship with a gambling operator, while self-exclusion specifically refers to a voluntary ban initiated by the player for responsible gambling purposes. 

Self-exclusion typically results in account closure, but not all account closures are due to self-exclusion.

Range of Self-Exclusion

Can I self-exclude from all forms of gambling at once?

Many jurisdictions offer comprehensive self-exclusion programs that cover multiple forms of gambling, including online and land-based options. 

However, the specifics can vary, and you may need to self-exclude separately from different types of gambling or in different regions.

Account Funds

What happens to my account funds if I self-exclude?

Generally, any remaining funds in your account will be returned to you through the original deposit method. 

However, this process may vary depending on the operator and jurisdiction.

New Accounts

Can I create a new account with a different operator after self-excluding?

If you've self-excluded through a regulatory body, this information is typically shared with all licensed operators in that jurisdiction, preventing you from opening new accounts. 

Attempting to do so would be a violation of the self-exclusion agreement.

Self-Exclusion Term

How long does self-exclusion last?

The duration of self-exclusion can vary. Common options include 6 months, 1 year, 5 years, or lifetime exclusion. 

The available durations may differ depending on the operator or regulatory body overseeing the program.

Cancelling Self-Exclusion

Can I cancel my self-exclusion before the chosen period ends?

Generally, self-exclusion cannot be cancelled or reversed before the chosen period ends. 

This is to ensure the effectiveness of the program and to protect individuals from impulsive decisions.

Credit Score Effects

Will self-exclusion affect my credit score?

Self-exclusion itself does not directly impact your credit score. However, if gambling has led to financial difficulties, addressing these issues may indirectly affect your credit.

Self-Excluding Others

Can I self-exclude on behalf of someone else?

Typically, self-exclusion must be initiated by the individual gambler. 

However, if you're concerned about someone else's gambling, you can encourage them to consider self-exclusion and provide them with information about the process.

Confidentiality

Will my personal information be kept confidential if I self-exclude?

Operators and regulatory bodies are required to handle personal information confidentially. However, your information will be shared as necessary to implement the exclusion across relevant platforms.

Gambling Across State Lines

Can I still gamble in other countries or states if I've self-excluded in one jurisdiction?

Self-exclusion is typically limited to the jurisdiction where it was initiated. 

However, some programs may have agreements with other regions. It's important to check the specific terms of your self-exclusion agreement.

Everything You Need About Responsible Gambling

Meet our Responsible Gambling Experts

Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.

In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.

In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.

Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.

Strategic Vision

Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

With 20+ years of writing experience across sports, gambling, regulation, technology, and startups, Sol brings a broad understanding to his role as Editor-in-Chief at RG. His work provides clear, factual information to help readers make informed decisions about gambling. Sol’s approach is about transparency and research, so the content at RG is straightforward, evidence-based, and accessible.

At RG, Sol keeps the focus on the reader by maintaining a standard of reliability and integrity in the information shared. Under his editorial direction, RG aims to provide practical insights into sports and sports entertainment that support a balanced and informed approach. Sol’s approach has helped RG become a go-to source for readers looking to engage responsibly and thoughtfully in the industry.

Cristina Varela Galan
Cristina Varela Galan
Problem Gambling Expert

Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project 

 “Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.

Nick Ashbourne
Nick Ashbourne
Senior Writer

Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.

Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022. 

Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the RG team.

Sergey Demidov
Sergey Demidov
Head of News Department

Sergey has been in sports journalism since 2007 as a reporter, editor, and manager. He has covered the Olympic Games, soccer World Cups, the World Cup of Hockey in 2016, the European championships, the Stanley Cup Finals, IOC events, and many others. Sergey interviewed the sport's greatest athletes, coaches, and executives. Since 2016, he has been an Independent Senior Editor of NHL.com/ru.

Anna Kravtcova
Anna Kravtcova
Problem Gambling Expert

Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.

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