Taking Control: A Guide to Permanent Gambling Account Closure

11 min read
Aug 7, 2024, 9:40 AM
Author
Nick Ashbourne
Nick Ashbourne
Senior Writer
Last Updated: Aug 30, 2024, 1:30 PM

Understanding Self-Exclusion

Self-exclusion is a responsible gambling tool designed to help individuals who wish to restrict their gambling activities. 

This process allows a person to voluntarily ban themselves from participating in various forms of gambling, including internet gaming and sports wagering. 

Self-exclusion programs are typically offered by gaming operators and regulatory bodies as part of their commitment to promoting responsible gambling practices.

When an individual chooses to self-exclude, they are effectively requesting to be denied access to betting platforms so they can stop gambling for a specified period. 

Common self-exclusion periods are one year, five years, and lifetime.

The self-exclusion process is a formal agreement between the gambler and the gaming operator or regulatory authority, which requires both parties to uphold certain responsibilities.

For example, in New Jersey, the Division of Gaming Enforcement oversees the self-exclusion program for both land-based and online gambling operations. Individuals can choose to self-exclude for one year, five years, or lifetime periods. 

During this time, they are prohibited from engaging in any gaming activities within the state's jurisdiction.

Self-exclusion is not limited to a single operator or venue. Many jurisdictions maintain a centralized self-exclusion list that is shared among all licensed operators. 

This ensures that a self-excluded individual cannot simply move their gaming activities to another provider within the same regulatory framework.

The Self-Exclusion Process

The self-exclusion process typically involves several steps, designed to ensure that the individual fully understands the implications of their decision and that the exclusion is implemented effectively across all relevant platforms.

  1. Initial Request: The process begins when an individual decides to self-exclude and contacts either a specific gambling operator or the regulatory authority to initiate the request.
  2. Information Gathering: The operator or authority will collect necessary personal information to verify the individual's identity and ensure accurate implementation of the exclusion.
  3. Duration Selection: The person requesting self-exclusion must choose the length of time for which they wish to be excluded. Options often include short-term (e.g., six months), medium-term (e.g., one to five years), or lifetime exclusion.
  4. Agreement Review: The terms and conditions of the self-exclusion agreement are presented to the individual, outlining their responsibilities and the consequences of the exclusion.
  5. Confirmation and Signature: Once the individual has reviewed and understood the agreement, they must sign the self-exclusion form, either physically or electronically, to confirm their commitment.
  6. Implementation: The operator or regulatory body then implements the exclusion across all relevant platforms and, if applicable, shares the information with other operators in the jurisdiction.

For instance, FanDuel, a popular US-based sportsbook, offers a self-exclusion option directly through their responsible gambling page. 

Users can choose to self-exclude for a period of their choosing, and the exclusion applies to all FanDuel products, including daily fantasy sports, sportsbook, and casino games.

Account Closure

While self-exclusion often results in account closure, it's important to distinguish between permanent gambling account closure and self-exclusion. 

Account closure is a broader term that can encompass various reasons for ending a gambling relationship, whereas self-exclusion specifically refers to a voluntary ban initiated by the player for responsible gambling purposes.

When an individual opts for self-exclusion, their account is typically suspended or closed for the duration of the exclusion period. 

This process involves several steps:

  1. Account Freeze: The operator immediately freezes the account, preventing any further gambling activity.
  2. Fund Retrieval: Any remaining funds in the account are returned to the player, usually through the original deposit method.
  3. Data Retention: While the account is closed, the operator retains the player's personal information to enforce the exclusion and prevent the creation of new accounts.
  4. Marketing Opt-Out: The player is removed from all marketing lists to avoid receiving promotional materials during the exclusion period.

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Account closure due to self-exclusion is different from standard account closure. In the case of self-exclusion, the closure is binding and cannot be easily reversed before the chosen exclusion period ends.

Managing Your Gambling Habits

Self-exclusion is one of several responsible gambling tools available to help individuals manage their gambling habits. 

Other responsible gambling tools include:

  • Deposit Limits: Players can set daily, weekly, or monthly limits on the amount they can deposit into their gambling accounts.
  • Loss Limits: Similar to deposit limits, these restrict the amount a player can lose within a specified timeframe.
  • Session Limits: These tools allow players to set time restrictions on their gambling sessions.
  • Reality Checks: Periodic notifications that remind players how long they've been playing and how much they've spent.
  • Cool-Off Periods: Short-term breaks from gambling, typically lasting from a few hours to a few weeks.

These tools are designed to help players maintain control over their gambling activities and prevent the development of problematic behaviors. 

For example, DraftKings, another major US sportsbook, offers a suite of responsible gambling tools that players can access directly from their account settings.

##callouts#1

Breaking Self-Exclusion

Breaking a self-exclusion agreement is a serious matter that can have significant consequences. 

When an individual signs up for a self-exclusion program, they agree to stay away from gambling activities for the specified period. However, some may attempt to circumvent this agreement.

Attempts to break self-exclusion can include:

  • Using false identification to create new accounts
  • Asking friends or family members to gamble on their behalf
  • Trying to access gambling sites or premises in different jurisdictions

It's important to understand that breaking self-exclusion not only violates the agreement with the operator or regulatory body but also undermines the individual's commitment to addressing their gambling concerns.

Consequences of breaking self-exclusion may include:

  • Forfeiture of winnings
  • Potential legal ramifications
  • Extended exclusion periods
  • Inability to claim gambling-related consumer protections

For instance, the New Jersey Division of Gaming Enforcement strictly enforces self-exclusion violations. 

If a self-excluded individual is found gambling at a New Jersey casino or on a New Jersey-licensed online gambling site, they may face arrest for trespassing.

Removing Self-Exclusion

The process of removing self-exclusion varies depending on the jurisdiction and the terms of the original agreement. 

In many cases, particularly for fixed-term exclusions, the self-exclusion automatically expires at the end of the chosen period. However, this doesn't necessarily mean that gambling accounts are automatically reactivated.

For indefinite or lifetime self-exclusions, the process of removal can be more complex:

  • Waiting Period: Many jurisdictions require a mandatory waiting period (often several years) before an individual can apply for removal from a lifetime exclusion list.
  • Application Process: The individual must typically submit a formal application to the regulatory body overseeing the self-exclusion program.
  • Review and Assessment: The application is reviewed, often including an evaluation of the individual's current circumstances and their reasons for seeking removal.
  • Decision: Based on the review, a decision is made to either approve or deny the removal request.
  • Reactivation: If approved, the individual may need to go through additional steps to reactivate their gambling accounts with specific operators.

It's crucial to note that removal from a self-exclusion list does not guarantee automatic acceptance by gambling operators. 

Many businesses reserve the right to deny service to individuals with a history of self-exclusion or problem gambling.

Responsible Gambling Resources

A wide range of resources is available to support individuals who are concerned about their gambling habits or those of their loved ones. 

These resources extend beyond self-exclusion programs and offer various forms of assistance:

  • National Problem Gambling Helpline: Available 24/7, this addiction helpline provides confidential support and referrals to local resources.
  • Gamblers Anonymous: A fellowship of men and women who share their experiences to help each other recover from gambling problems.
  • GamAnon: Support groups for friends and family members of problem gamblers.
  • Professional Counseling: Licensed therapists specializing in gambling addiction can provide individual or group therapy.
  • Self-Help Resources: Books, online forums, and self-assessment tools can help individuals better understand and manage their gambling behaviors.
  • Financial Counseling: Services to help individuals manage debt and financial difficulties resulting from gambling problems.

Many US-based sportsbooks and online casinos provide direct links to these resources on their platforms.

For example, BetMGM includes a responsible gambling section on their website with links to national and state-specific support services.

"Seeking help is not a sign of weakness, but a step towards regaining control and improving one's quality of life.

Conclusion

Permanent gambling account closure through self-exclusion is a significant decision that requires careful consideration. 

It serves as a powerful tool for individuals who recognize the need to step away from gambling activities, whether temporarily or indefinitely. 

The process involves a formal agreement between the gambler and gaming operators or regulatory bodies, with specific procedures for implementation and potential removal.

While self-exclusion can be an effective measure, it's important to remember that it's just one of many responsible gambling tools available. Deposit limits, loss limits, and other mechanisms can also help individuals manage their gambling habits. 

Ultimately, the decision to self-exclude or use other responsible gambling tools is a personal one. It requires honest self-assessment and a commitment to following through with the chosen course of action. 

By understanding the options available and the processes involved, individuals can make informed decisions about their gambling activities and seek appropriate support when needed.

Permanent Account Closure FAQ

Account Closure vs. Self-Exclusion
What is the difference between account closure and self-exclusion?
Range of Self-Exclusion
Can I self-exclude from all forms of gambling at once?
Account Funds
What happens to my account funds if I self-exclude?
New Accounts
Can I create a new account with a different operator after self-excluding?
Self-Exclusion Term
How long does self-exclusion last?
Cancelling Self-Exclusion
Can I cancel my self-exclusion before the chosen period ends?
Credit Score Effects
Will self-exclusion affect my credit score?
Self-Excluding Others
Can I self-exclude on behalf of someone else?
Confidentiality
Will my personal information be kept confidential if I self-exclude?
Gambling Across State Lines
Can I still gamble in other countries or states if I've self-excluded in one jurisdiction?

Everything You Need About Responsible Gambling

Meet Our Experts

Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.

In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content. 

Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.

 ExperienceYear
Engaged in private entrepreneurship2000-2013
Founder and President at Bookmaker Rating, an online platform focused on sports and betting2013-2020
Co-founder at Azuro, a decentralized betting protocol2022

"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports." 

- Paruyr Shahbazyan, Founder, RG

 

Principles and Ethics

Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.

Strategic Vision

Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.

Future Perspectives

Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.

 

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

Sol has over 20 years of experience in writing for diverse industries including sports, gambling, regulation, technology, and startups. As the Editor-in-Chief at RG.org, Sol brings a wealth of knowledge and expertise to the role, focusing on delivering transparent, evidence-based content grounded in thorough research. Sol's mission is to empower readers to enjoy gambling responsibly and make informed decisions, enhancing their overall experience through insightful and engaging content. Under Sol's leadership, RG.org prioritizes the highest standards of integrity and reliability, ensuring that all information provided is accurate and trustworthy. Sol's dedication to transparency and research-based writing helps create a responsible gambling environment where readers can truly benefit from the content. This commitment to excellence has positioned RG.org as a leading source of information in the gambling industry.

Experience:

  • Over 20 years in writing and editing across multiple industries
  • Former head of regional innovation at BMO Finanacial Group
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