Good Customer Support
BetRivers Pros & Cons
What Users Say About Their Overall Experience
The BetRivers Sportsbook reviews show a variety of user opinions. This summary covers their thoughts on key aspects such as odds, functionality, transactions, game selection, customer support, and promotional offers.
Odds & Pricing
Users mostly feel that the odds are unfavorable, leading to a perception of unfairness. Common complaints include infrequent wins and unsatisfactory payouts. However, a small group appreciates the sportsbook for its odds and bonuses.
Functionality & User Experience
Many users report issues like frequent crashes and geolocation errors. The identity verification process is often described as long and difficult. Additionally, slow loading times and problems during live betting, such as constant refreshing and low payouts, are highlighted.
Payments & Withdrawals
The withdrawal process is a major point of dissatisfaction among users, described as slow, complex, and frustrating. The document verification for withdrawals is particularly criticized for being excessively complicated. On a positive note, some users commend the sportsbook for its sports selection and an easy deposit process.
Market Coverage
While the variety of sports is appreciated, users report performance issues during peak times. Some feel that the sportsbook's offerings fall short compared to others, especially in terms of wager diversity and limited options outside major sports like the NFL. The user interface is also seen as less friendly than competitors.
Support
The support team receives mixed feedback. While some users praise their prompt responses and helpfulness, many report dissatisfaction, especially with the handling of account verification and withdrawal issues. Other concerns include geolocation errors, account lockouts, and slow response times from the support team.
Bonuses & Promotions
A significant portion of users express dissatisfaction with the sportsbook's bonus and promotion system, particularly due to the infrequency of new deposit promotions. Conversely, a smaller group enjoys the bonuses and promotions, appreciating the extra play cash and game variety.
I don't think u guys should make a lost to us who has guys that gets hurt in a game we have no idea that it's going to happen n I'm sure this has happened to a lot of people that play betrivers or other games ..is what u should do u should void that name out instead of losing to all of them ... It has happened to me a lot ..u guys say u would love feed backs n I think that's a good one that I think everyone would agree on!
Blackjack is definitely rigged. The amount of times I watched dealer 3 or 4 hit into 21 when player had 20 was ludicrous. Dealer gets blackjack every 10 hands on average. I received one over multiple sessions. Also never got anything higher than a 3 on at least 10 doubles.
I love how they try to limit me down to $15 bets! Like guys you are making 5% off of every bet win or lose so why limit me so hard? I literally don't understand. They must not like money!
Key Statistics & Features
Founded | Online Sportsbetting - 2018 (NJ) |
---|---|
Headquarters | Des Plaines, Illinois |
Welcome Offer | Place your first real money bet on any sport; if it loses, get a Bonus Bet up to $250 |
Min. Deposit | $10 |
Betting App | iOS & Android |
DesktopĀ | Yes |
Withdrawal Time | Instant, or up to a two weeks depending on method |
Payment Methods | Cash at Casino Cage, PayNearMe, Vanilla, BetRivers Play+ Card, Credit/Debit card, PayPal, VIP Preferred, Online Banking |
Support | 24/7 Live Chat, Email, Telephone, Social Media |
Markets | 20+ including MLB, NFL, NBA, NHL, etc. |
Availability | NJ, MD, PA, NY, VA, OH, WV, MI, IN, IL, IA, CO, AZ, LA, Ontario, Canada |
BetRivers Bonuses
BetRivers NJ 2nd Chance Up To $250
BetRivers iRush Rewards
Bonuses User Reviews
After analyzing the reviews, it's evident that the sports betting app's bonuses and promotions have elicited mixed reactions from users. A significant portion of users, approximately 60%, expressed dissatisfaction with the bonus and promotion system. They felt that the bonuses were either non-existent or too small to make any significant impact. The infrequency of new deposit promotions was another point of contention, with users suggesting that more regular offers would incentivize them to engage more with the app. Additionally, these users reported poor customer service experiences, particularly when trying to resolve issues related to bonuses and promotions.Conversely, a smaller group of users, around 40%, had a positive view of the app's bonuses and promotions. They enjoyed the opportunity to win extra play cash in chat and appreciated the variety of games offered by the app. The ability to try a game before committing real money was also a well-received feature. However, it's important to note that the negative reviews significantly outnumbered the positive ones. Many users advised potential new users to steer clear of the app, citing its disappointing bonus system and subpar customer service. Despite the positive aspects highlighted by some users, the overall sentiment leans towards dissatisfaction with the app's bonuses and promotions.
I stopped playing betriver several months ago bc all it did was take my money. So I decided to give it another try recently after receiving a bonus deposit match and hit (6g) and couldn't cash out bc of a document request issue so I cont to play and lost it all back in under 48hr (tell me it's not scam) now the kicker. my dumbass cont to deposit over 1g this past week and never hit anything over $120 & no bonus over $35. I think they flagged me to lose bc of doc issue & have since. SAD...
This app crashes. freezes. and the bonuses mess up often. And I have proof of these issues with no compensation from support I'd rate 0 stars. do not recommend. and thumbs down if I could! Super frustrating
Badass through and through lots of slots great bet props could have more.freeplay or free bets but nothing in life should be expected to be free
Where is BetRivers Legal?
BetRivers is available to individuals who are 21 years of age or older. It operates within certain states in the U.S. where it is legally permitted. Users must be located in one of these states to access the service. The platform adheres to the legal age and location requirements set by each state where it is available. This ensures compliance with local regulations.
You can currently access BetRivers from one of these U.S. States:
New Jersey | Maryland | Pennsylvania | New York | Virginia | Ohio | West Virginia | Michigan | Indiana | Illinois | Iowa | Colorado | Arizona | Louisiana | Delaware | Ontario, Canada.
User Experience
The BetRivers website utilizes a color scheme of blue, white, and yellow. On the main interface, users are presented with multiple options. The platform's responsiveness is consistent with other online platforms, and the efficiency may depend on an individual's internet connectivity or the quality of the device used to access the platform.Ā
Menus on the BetRivers website are organized in a manner typical of many online sportsbooks with the list of sports and events on the left, the featured markets in the center, and the bet slip on the right.
There is a lack of a sitemap at the footer of the homepage which would be a good addition.
How to Sign Up at BetRivers
This registration procedure is designed to be quick and user-friendly, encompassing three distinct steps. To begin, potential users are required to visit the BetRivers website and initiate the process by clicking on the prominent yellow 'Join Now' button. Here's a breakdown of each step:
- Account Creation: Start by selecting your state of residence. Then, choose a unique screen name, provide your email address, and create a password for your account.
- Personal Information: The next step involves entering your personal details. This includes your first and last name, zip code, street address, date of birth, and gender.
- Security and Compliance: The final step requires you to choose security questions and provide answers for account security. Additionally, you'll need to enter your mobile number and the last four digits of your Social Security Number (SSN). To complete the process, review and agree to the Terms and Conditions of BetRivers Sportsbook.
Remember, each step is crucial for a successful registration and access to the services offered by BetRivers Sportsbook. Once you're signed up making a bet at BetRivers is similar to other Sportsbooks.
BetRivers Betting Apps Overview
The BetRivers Betting App is available for both iOS and Android devices. For Android, it is downloaded from the BetRivers website, requiring users to enable installation from unknown sources. On iOS, the app can be found and downloaded from the App Store.
The app provides access to various sports betting markets, including major sports like NFL, NBA, MLB, and others, as well as sports like darts and netball. Users can engage in different types of bets such as moneyline, spread, totals, props, and futures. The app also features in-play betting and, in some instances, live streaming of events.
BetRivers offers a range of promotional activities, including a welcome bonus, parlay insurance, and a loyalty program named iRush Rewards. This program awards points based on betting activity, with different tiers providing various bonuses.
The interface of the app is designed for ease of navigation and is available in several U.S. states, each with specific regulations and features. The app's availability and functionality are subject to state-specific betting laws and regulations.
Where to Download the Apps
You can find the BetRivers iOS App on the AppStore.
You can find the BetRivers Android App on the AppStore.
What Real Users Say About the Betting App Experience
The sports betting app has received a variety of reviews, with a significant number leaning towards the negative side. Users have praised the app for its wide range of games, quick deposits and withdrawals, and responsive customer service. The user-friendly interface is another positive aspect that has been highlighted. However, these positive experiences are overshadowed by several issues related to functionality and user experience. The most common complaints include frequent app crashes, geolocation errors, and a lengthy and cumbersome identity verification process. Users have also expressed dissatisfaction with the app's performance during live betting, citing slow loading times, constant refreshing, and low payouts. The recent reviews have further emphasized the slow speed of the app, glitches that make placing bets difficult, and a slow withdrawal process that takes 3 to 5 business days. There are also concerns about the app favoring iPhone users, as Android users who have deactivated their accounts are reportedly blocked from using the app. Some users have even suggested that the app might be rigged, leading to a decrease in trust and satisfaction. In conclusion, while the sports betting app has some positive features, it is currently plagued by significant issues related to functionality and user experience. Improvements in these areas could greatly enhance the overall user experience and satisfaction.
I don't think u guys should make a lost to us who has guys that gets hurt in a game we have no idea that it's going to happen n I'm sure this has happened to a lot of people that play betrivers or other games ..is what u should do u should void that name out instead of losing to all of them ... It has happened to me a lot ..u guys say u would love feed backs n I think that's a good one that I think everyone would agree on!
Blackjack is definitely rigged. The amount of times I watched dealer 3 or 4 hit into 21 when player had 20 was ludicrous. Dealer gets blackjack every 10 hands on average. I received one over multiple sessions. Also never got anything higher than a 3 on at least 10 doubles.
I love how they try to limit me down to $15 bets! Like guys you are making 5% off of every bet win or lose so why limit me so hard? I literally don't understand. They must not like money!
Sports & Leagues at BetRivers
Betting Markets
BetRivers offers a variety of betting markets, catering to different preferences in sports wagering. Available options range from standard bets like moneylines, point spreads, and totals, to more specific options such as props and futures. This neutral overview is intended to inform users about the range of betting market types they can expect to encounter on BetRivers.
Bet Type | BetRivers Offers |
---|---|
Moneyline | ā |
Point Spread | ā |
Over/Under (Totals) | ā |
Props (team/player/score) | ā |
Futures | ā |
Parlays | ā |
Teasers | ā |
Live In-Play Betting | ā |
Asian Handicap | ā |
Half-time/Full-time | ā |
Outrights | ā |
Accumulators | ā |
What Users Say About BetRiver's Markets
After analyzing the reviews, it's clear that users have mixed feelings about the market coverage of the sports betting app. On the positive side, many users appreciate the variety of games available, with some highlighting the inclusion of slots, live dealer games, and even bingo. The quick withdrawal process and responsive customer service also received praise. Some users also mentioned the availability of bonuses and the ability to try games before betting real money as positive aspects. However, there are several areas where users feel the app could improve. A significant number of users reported issues with the app's performance, particularly during high-traffic times like NFL games. Some users also mentioned that the app often shows no events when there are games available, leading to frustration. The sportsbook's offerings were another point of contention. Some users felt that the sportsbook falls short compared to other apps, with only basic wagers available and limited options outside of the NFL. The user interface was also criticized for not being as user-friendly as the competition, with information on bets and live games not easily visible. In terms of market coverage, some users expressed dissatisfaction with the lack of certain players in the sportsbook and the limited assortment of same game parlay wagers. In conclusion, while the app offers a good variety of games and quick withdrawals, it needs to improve its performance during high-traffic times, expand its sportsbook offerings, and enhance its user interface to provide a better betting experience.
Badass through and through lots of slots great bet props could have more.freeplay or free bets but nothing in life should be expected to be free
App never works during NFL games. Constantly says loading and asks me to login in constantly. Awful platform for in game wagers.
Trash. Just the worst.
BetRivers Odds
BetRiversā odds are powered by Kambi, so users might find odds comparable to other platforms that use the same software and are aligned with broader market trends. While each sport has its intrinsic factors and subtleties that can influence pricing, a comparison of BetRivers' rates with other brands shows some minor differences, reflecting the unique dynamics of each sport. Similarly, every bet typeāwhether it's moneylines, over/unders, or prop betsāhas its own pricing structure. BetRivers' pricing is largely in line with its competitors, but there are instances where it might vary slightly, which could influence potential returns.
Ā
Event/Match | BetRivers Odds | DraftKings Odds | ESPN BET Odds | FanDuel Odds |
SF 49ers vs KC Chiefs Moneyline | -121 +100 | -120 +100Ā | Ā -120 Even | Ā -126 +108 |
Blue Jackets vs. Blues Moneyline | +148 -182 | -142 -170 | -145 -170 | Ā -142 -172 |
Ā Tyson Fury vs. Oleksandr Usyk | -134 +110 | -140 +110 | -130 Even | -138 +108 |
What Users Say About BetRiver's Odds
After a thorough analysis of the reviews, it is evident that the majority of users have a negative experience with the odds and pricing on the sports betting app. A significant number of users feel that the odds are heavily skewed against them, leading to a perception of the app being rigged or unfair. Many users report infrequent wins, and when they do win, the payouts are often disappointing, being less than their initial bets. Several users also express dissatisfaction with the bonuses offered, describing them as meager and not worth the effort. There are also complaints about the app favoring high rollers over regular players, which adds to the dissatisfaction.However, it's worth noting that not all reviews are negative. A small percentage of users have had positive experiences, commending the app for its odds and bonus offerings. These users also appreciate the prompt and efficient customer service.In conclusion, while there are some positive aspects to the app's odds and pricing, the overwhelming sentiment is that the odds are unfavorable and the pricing is not commensurate with the potential returns. This suggests that the app could greatly benefit from a review and adjustment of its odds and pricing structure to improve user satisfaction and trust.
Blackjack is definitely rigged. The amount of times I watched dealer 3 or 4 hit into 21 when player had 20 was ludicrous. Dealer gets blackjack every 10 hands on average. I received one over multiple sessions. Also never got anything higher than a 3 on at least 10 doubles.
I stopped playing betriver several months ago bc all it did was take my money. So I decided to give it another try recently after receiving a bonus deposit match and hit (6g) and couldn't cash out bc of a document request issue so I cont to play and lost it all back in under 48hr (tell me it's not scam) now the kicker. my dumbass cont to deposit over 1g this past week and never hit anything over $120 & no bonus over $35. I think they flagged me to lose bc of doc issue & have since. SAD...
By far the worst RTP of anywhere I play.
Payments & Withdrawals
BetRivers provides several payment and withdrawal methods for users managing their funds. This section outlines the different options available for depositing and withdrawing money on the platform. Users can expect a variety of methods, each with its own set of procedures and requirements. The aim is to present a clear understanding of the financial transaction processes at BetRivers, including the methods' availability, processing times, and any potential restrictions or guidelines associated with these financial transactions.
Name | Deposit | Withdraw | ||||
---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
Cash at Cage | Instant | $0 | 0% | 0-2 days | $100000 | N/A |
Paynearme | 0-2 days | $10 | 0% | N/A | N/A | N/A |
VISA | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
Mastercard | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
Discover | 0-1 day | $1 | 2.8% | N/A | N/A | N/A |
PayPal | 0-3 days | $10 | 1.9% | 2-7 days | $60000 | 1.9% |
VIP Preferred | 0-1 day | $5 | 0% | 1-5 days | $100000 | 2% |
American Express | Instant | $1 | 2% | 1-5 days | $50000 | 2% |
ACH/eCHECK | 0-1 day | $10 | 0% | N/A | N/A | N/A |
Venmo | 0-1 day | $10 | 1.75% | 2-5 days | $20000 | 1.75% |
What Users Say About BetRiver's Banking Options
After a thorough analysis of the reviews, it's evident that the cashiering process on the sports betting app has received mixed feedback from users. The majority of users have expressed dissatisfaction, particularly with the withdrawal process. Many users have found it to be slow, complex, and frustrating, with some waiting for over a month to receive their winnings. The 'Rush Pay' feature, which is supposed to expedite payouts, has been criticized for not living up to its promise.The document verification process for withdrawals has also been a point of contention. Users have reported it to be overly complicated and time-consuming, requiring multiple documents and additional verification, which further delays the withdrawal process.Customer service has also received negative feedback, with users describing the support team as unhelpful and sometimes even rude. Issues reported include unresolved problems and delays in payouts.However, it's not all negative. Some users have praised the app for its game selection and the opportunity to win extra play cash. A few have also complimented the quick and easy deposit process. In conclusion, while the app has some positive aspects, the majority of users have had a negative experience with the cashiering process. Improvements in the withdrawal process, document verification, and customer service could greatly enhance the user experience.
I stopped playing betriver several months ago bc all it did was take my money. So I decided to give it another try recently after receiving a bonus deposit match and hit (6g) and couldn't cash out bc of a document request issue so I cont to play and lost it all back in under 48hr (tell me it's not scam) now the kicker. my dumbass cont to deposit over 1g this past week and never hit anything over $120 & no bonus over $35. I think they flagged me to lose bc of doc issue & have since. SAD...
It's sad it keeps crashing they let me deposit but not let get money out I just want the money that I deposited I didn't get to play it
Identity verification has been a pain for Android users. The app keeps crashing when trying to upload the requested documents. Tech support can't seem to assist here either. I've been getting the royal run around to complete withdrawal. Basically told. i have to wait for them to e-maol me so I'm stuck in limbo until then.
Customer Support
BetRiver's has a customer support team that provides assistance to anyone interested in joining the sportsbook and to existing members. It is important for us to give you an accurate review of their support so we reached out ourselves armed with questions:
- Speed and Effectiveness: BetRivers' customer support is structured to address inquiries with varying degrees of speed and effectiveness. The efficiency of support can fluctuate based on the complexity of the issues and the current demand on their support system.
- Live Chat: The platform offers a live chat feature, initially operated by a bot. Users have the option to escalate issues to a live agent within the chat. The transition from bot to human interaction is user-initiated, allowing for more personalized assistance as required.
- Agent Responsiveness: The responsiveness of live agents at BetRivers can vary. While some users may receive quick responses, others might experience delays. This variation is influenced by factors such as the volume of concurrent inquiries and the specific nature of the user's issue.
- For a well-rounded understanding, our team reached out to BetRivers' customer support at various hours. The results of our 'day in the life' test are as follows:
Time of Day | Average Wait Time |
---|---|
6:00 am ET | 4 minutes 15 seconds |
11:00 am ET | 4 minutes 55 seconds |
5:00 pm ET | 5 minutes 30 seconds |
9:00 pm ET | 7 minutes |
Contact BetRivers Customer Support
Customer Support User Reviews
After a thorough analysis of the reviews, it's evident that the sports betting app's support has received mixed feedback from its users. On the positive side, a number of users have commended the support team for their prompt responses, helpfulness, and expertise. They appreciated the swift and comprehensive service, with some even mentioning specific support staff members who provided exceptional assistance. A few users also mentioned that they received bonuses even when they forgot to apply the bonus code, which they found to be a pleasant surprise.However, a significant portion of users expressed dissatisfaction with the support they received. The most common issue was related to account verification and withdrawal processes. Many users reported that the app frequently crashed during the verification process, and they were unable to withdraw their winnings due to document request issues. Some users felt that the support team was unhelpful in resolving these issues, with a few even suggesting that the app was a scam due to these difficulties.Other issues raised included geolocation errors, account lockouts, and slow response times from the support team. Some users also reported that they were treated rudely by support staff, and others complained about the lack of communication from the support team regarding their issues.In conclusion, while some users had positive experiences with the support team, a significant number of users encountered issues with account verification, withdrawals, and poor customer service. These issues seem to have negatively impacted their overall experience with the app.
I stopped playing betriver several months ago bc all it did was take my money. So I decided to give it another try recently after receiving a bonus deposit match and hit (6g) and couldn't cash out bc of a document request issue so I cont to play and lost it all back in under 48hr (tell me it's not scam) now the kicker. my dumbass cont to deposit over 1g this past week and never hit anything over $120 & no bonus over $35. I think they flagged me to lose bc of doc issue & have since. SAD...
Identity verification has been a pain for Android users. The app keeps crashing when trying to upload the requested documents. Tech support can't seem to assist here either. I've been getting the royal run around to complete withdrawal. Basically told. i have to wait for them to e-maol me so I'm stuck in limbo until then.
Everytime I try to verify identity now. the site crashes at the end. This has been going on for days. Why isn't this getting fixed? I've talked to customer service at least 3 times and they haven't mentioned a problem with the site.
BetRivers Online Casino
Some users can seamlessly switch to BetRivers' Casino, depending on the state they are in. Housing around 200 games, the casino section is diverse with slots predominantly occupying the space, followed by table games, video poker, and live dealer games. The platform is optimized for both desktop and mobile use in states like Michigan, New Jersey, Pennsylvania, and Connecticut.
Additional Features
Navigating through BetRivers' platform, one encounters a range of additional features:
Feature | Description |
---|---|
Live Betting | BetRivers' platform includes a live betting section, prominently placed as the first tab on the menu. It features ongoing events in various sports, with pre-match stats, real-time event representation, and multiple betting markets. |
Live Streaming | Selected sports events are available for live streaming on BetRivers. This feature is useful for users who want to bet and watch simultaneously and includes sports like soccer, tennis, and the NFL. Users must be logged in to access this feature. |
Same-Game Parlays | BetRivers offers same-game parlays, marked with a 'NEW' label. Users can create parlays within a specific game using the 'Same Game Parlay' option. |
Early Cash-Out | The 'Buy Out' function allows bettors to close a bet before the end of an event. This can be used to secure a profit or minimize losses. Eligible bets can be found in the bet slip. |
iRush Rewards Loyalty Program | This loyalty program rewards users with points for real-money wagers. Points can be redeemed for various benefits, including discounts and exclusive offers. |
Responsible Gambling
BetRivers has established Player Protection Terms to address responsible gaming. These terms provide guidelines for users and outline measures to prevent issues like underage and compulsive gambling.
Tool/Resource | Description |
---|---|
Risks of Problem Gambling | BetRivers provides information on problem gambling indicators and contact details for help centers like the Council on Compulsive Gambling of New Jersey (1-800-Gambler). |
Underage Gambling Prevention | A verification process is in place for all new users to prevent underage gambling. Advice for parents includes securing login details and monitoring for signs of underage gambling. |
Setting Limits and Self-Exclusion | Users can set limits on deposits, wagers, and session times. A "Cool-Off Period" option for a minimum of 72 hours is available. The platform also offers a self-exclusion option, allowing users to be on the New Jersey Self-Exclusion Program list for 1 to 5 years. |
You can find more information about BetRiversā efforts to promote responsible gambling here.
Licensing & Security
Compliance and Security Feature | Description |
---|---|
State Compliance | BetRivers Sportsbook is licensed in multiple U.S. states, adhering to state-specific regulatory frameworks. Notably, it is regulated by the New Jersey DGE in New Jersey and maintains licensing standards across all active states. |
Data Protection | The platform uses stringent data protection measures, exceeding industry standards. It employs SSL encryption to secure user data and ensure confidentiality. |
Web Safety | The BetRivers website features a padlock symbol in the browser's address bar, indicating the presence of SSL encryption for enhanced security and privacy. |
System Defense | Advanced firewall systems are in place to protect BetRivers' digital infrastructure against unauthorized access. |
Identity Verification | BetRivers conducts identity verification as per state regulations, such as in New Jersey. This process confirms the user's age (minimum 21) and eligibility for gambling. |
Strong Authentication Feature | An optional 'strong authentication' process sends a unique security code via text message during login attempts, enhancing account security. Users can activate or deactivate this feature based on their preference. |
Education
BetRivers Sportsbook presents an informative section to guide its users through the nuances of sports betting. The platform's "FAQs and Tutorials" space sheds light on a broad spectrum of topics, encompassing both foundational and intricate betting aspects. Novice users can get insights into account creation, while the FAQs touch on quintessential betting topics, such as placing bets, understanding the prevalent odds systems, and the mechanics of live wagering. Features unique to BetRivers, like the 'Buy Out' and 'Same Game Parlays', are explained in depth. Additionally, BetRivers teaches about common bet structures, from Straight Bets to Parlays, and examines standard sports markets like the Money Line, Spread, and Over/Under.
About BetRivers
BetRivers Sportsbook entered the U.S. sports betting market in 2018. Its features and services are consistent with those of other industry participants, following standard market practices.
Operating across a range of states, from Arizona to West Virginia, BetRivers showcases a notable geographical distribution. As regulatory frameworks evolve, the sportsbook is making preparations to expand its services to additional states, aiming to broaden its territorial coverage within the U.S. and Canada.
In terms of ownership, BetRivers is under the umbrella of Rush Street Interactive, a company that is publicly traded on the NYSE using the ticker RSI. This association positions BetRivers within a more extensive network of online gaming and betting services.