Great Rewards Program
BetMGM Pros & Cons
What Users Say About Their Overall Experience
BetMGM Sportsbook presents a mix of user opinions, ranging from appreciation for its bonuses and betting options to critiques about technical issues and customer support.
Bonuses & Promotions
About 60% of users are happy with the bonuses and promotions, citing their generosity as a key attraction. However, 40% encounter issues, like not receiving promised bonuses or facing technical glitches. The sportsbook’s customer service, often deemed slow and unhelpful, adds to the frustration.
Payments & Withdrawals
While 40% of users praise the sportsbook for quick payouts and smooth depositing, 60% struggle with technical errors during withdrawals, leading to some accusations of fraudulent activity. Concerns are also raised about the default high bet settings.
Odds & Pricing
Many users value the competitive odds and diverse betting options, but technical problems like mobile app crashes and changing odds are drawbacks. Some users find the odds less competitive than other sportsbooks.
Market Coverage
The sportsbook is lauded for its broad market coverage and customizable parlays, but limitations in betting options for certain sports and events are noted. Technical errors and geolocation issues also mar the betting experience.
Support
The majority report negative experiences with customer support, citing unresponsive and ineffective assistance. Problems with account verification are frequent, though a small group of users commend the support team's responsiveness and effectiveness.
WORST APP EVER. Locked my account for no reason and Customer Care won't help. Use any other betting site for your own sanity
Great App !!
If I win you don't give me my money that I ask for
Key Statistics & Features
Feature | Detail |
---|---|
Founded | Online Betting - 2019 |
Headquarters | Jersey City, NJ |
Welcome Offer | Receive up to $1,500 back in Bonus Bets if your first bet loses. |
Min. Deposit | $10 |
Betting App | iOS & Android |
Desktop | Yes |
Withdrawal Time | 3-5 day processing and then up to two weeks depending on method |
Payment Methods | Mastercard, Visa, Discover, American Express, PayPal, Apple Pay, VIP Preferred, PayNearMe, Play+, Wire Transfer, GAMEON, Borgata (at cashier), Venmo. |
Support | 24/7 Live Chat, Email, Social Media |
Markets | 20+ NFL, NBA, NHL, MLB, etc. |
Available | AZ, CO, DC, IL, IN, IA, LA, MD, MA, MI, MS, NC, NV, NJ, NY, OH, PA, TN, VA, WV, WY and Ontario. |
BetMGM Bonuses
BetMGM: Up To $1500 In Bonus Bets
BetMGM Bet $5 Get $150 in Bonus Bets
BetMGM Rewards
Bonuses User Reviews
After analyzing the reviews, it's clear that the sports betting app's bonuses and promotions have received mixed feedback from users. On the positive side, around 60% of users appreciate the bonuses and promotions offered by the app. They find the free bets, deposit matches, and other rewards to be generous and a major draw to the app. Some users have even mentioned that these promotions have led to significant winnings, enhancing their overall betting experience. However, around 40% of users have reported issues with the bonuses and promotions. A common complaint is about not receiving the promised bonuses despite meeting the required conditions. Some users have also experienced technical glitches when trying to claim their bonuses, leading to frustration and disappointment. Furthermore, the app's customer service response to these issues has been criticized. Many users have found the support unhelpful and slow to respond, exacerbating their dissatisfaction. In conclusion, while the app's bonuses and promotions are generally appreciated, there are significant issues with the delivery and customer service that need to be addressed. The app needs to ensure that the promised bonuses are delivered seamlessly and that customer service is responsive and effective in resolving any issues.
Had several bonus bets that showed up on my page but never was able to use them. Contacted customer service but never resolved my issue or refunded my bonus bet I wasn't able to use
Pretty awful experience not receiving promos
No pay out... no bonus rounds or free spins... pathetic... waht a joke... fair gaming yea right
Where is BetMGM Legal?
BetMGM has secured its footing in a wide array of states within the United States and Canada. Currently, you can access BetMGM online in the following regions:
Arizona | Colorado | Washington D.C. | Illinois | Indiana | Iowa | Louisiana | Maryland | Massachusetts | Michigan | Mississippi | Nevada | New Jersey | New York | North Carolina | Ohio | Pennsylvania | Tennessee | Virginia | West Virginia | Wyoming | Ontario
All bettors must be 21 years or over in order to use the platform.
User Experience
The BetMGM website features a color scheme of black and gold. The layout is standard, similar to other online betting platforms. The site's responsiveness is consistent with many online platforms, and performance might vary based on individual internet connectivity. Menus and options on the BetMGM site are organized in a clear manner. A sitemap is present at the footer of the homepage, aiding in navigation. The platform has been optimized for user experience, ensuring functionality across its offerings.
How to Sign-Up at BetMGM
To set up an account on BetMGM Sportsbook, follow the procedure outlined below:
- Visit the Website: Go to the BetMGM Sportsbook website.
- Register: Find and click the golden “Register” button in the top-right section of the lobby.
- Email and Password: Enter your email and choose a strong password.
- Enter Personal Details: Provide your name, address, contact number, date of birth and the last 4 digits of your Social Security Number.
- Verification: Enter your home address and mobile phone number and check the boxes to agree with BetMGM terms.
- Finish Registration: Review the user agreement, then click “Create My Account”.
- Location Settings: You will need to enable location services in order to bet with BetMGM.
BetMGM Betting Apps
BetMGM offers a mobile betting app for iOS devices, and, another one for Android. The app covers a variety of sports, including football, basketball, baseball, among others, and supports various betting types such as point spreads, moneylines, and over/unders.
One of the functionalities of BetMGM is live betting, which allows users to place bets on ongoing sports events. This feature is supplemented by the capability to stream certain events live, depending on availability.
The app also includes futures betting, enabling users to wager on the outcomes of events that will occur in the future, like any major championship result at the end of a season. It's important to note that the app's features, including the availability of specific betting options and live streaming services, may vary based on regional sports betting laws and regulations.
Where to Download the Apps
You can find the BetMGM iOS App on the AppStore.
You can find the BetMGM Android App on Google Play.
What Real Users Say About the Betting Apps
Apologies for the confusion, but without specific reviews to analyze, I'm unable to provide an average review. Please provide the reviews for me to analyze and create an average review.
WORST APP EVER. Locked my account for no reason and Customer Care won't help. Use any other betting site for your own sanity
They'll take ur money if you lose but if you want to cancel a bet you can't and it says in the by law subsection that they are not allowed to void or cancel a bet once it's started but they gave me a bullshyt reason for them canceling my one bet but taking my money on the same game bet BULLSHYT FRAUDULENT ACTIONS BY THEM
I've been playing on here on and off for over a year. Sports betting is good but the slots are glitchy and will suck you dry quicker than you can blink. Very disappointing. However payouts are pretty quick
Sports & Leagues at BetMGM
Betting Markets
BetMGM sportsbook offers numerous betting markets to cater to the diverse preferences of bettors. Here's a breakdown of the types of bets you can find on the platform:
Bet Type | BetMGM Offers |
---|---|
Moneyline | ✓ |
Point Spread | ✓ |
Over/Under (Totals) | ✓ |
Props (team/player/score) | ✓ |
Futures | ✓ |
Parlays | ✓ |
Teasers | ✓ |
Round Robins | ✓ |
Live In-Play Betting | ✓ |
Asian Handicap | ✓ |
Half-time/Full-time | ✓ |
Outrights | ✓ |
Accumulators | ✓ |
Period Betting | ✓ |
If Bets | ✓ |
Correct Score | ✓ |
Double Chance | ✓ |
Multi Bet | ✓ |
Scorecasts | ✓ |
Draw No Bet | ✓ |
Both Teams To Score (BTTS) | ✓ |
What Users Say About BetMGM's Markets
The reviews indicate a mixed bag of experiences with the sports betting app's market coverage. A significant number of users laud the app for its extensive range of betting options, competitive odds, and the ability to customize parlays. The app's unique bets and bonuses also receive positive feedback from a portion of the users.However, there are several areas that users believe need improvement. The app's slow loading speed is a common complaint, particularly impacting the live betting experience. Some users also express dissatisfaction with the limited betting options for certain sports and events, compared to other sportsbooks. The app's inability to handle specific types of bets, such as teasers and same game parlays, is another area of concern.Technical issues also feature prominently in the reviews, with users reporting errors that prevent bets from going through and issues with the app's geolocation technology. The customer service is another area that receives criticism, with users describing it as either non-existent or unresponsive.In terms of market coverage, some users express a desire for more alternate lines and totals, player prop bets, and more betting options for less popular teams or sports. Some users also express frustration with the app's policies, such as not counting certain types of shots for first basket bets.In conclusion, while the sports betting app is praised for its wide range of betting options and competitive odds, there are several areas that need improvement, particularly in terms of loading speed, technical functionality, customer service, and the variety of betting options.
I've been playing on here on and off for over a year. Sports betting is good but the slots are glitchy and will suck you dry quicker than you can blink. Very disappointing. However payouts are pretty quick
Maine now has online betting but you don't include it.
Betmgm is SHADY. They manipulate their parlay options and betting lines so it is usually not accurate (compared to other sites such as Draftkings and Fanduel) or omit certain ones they feel are good chances to hit. As for the betting lines. I've noticed that it frequently changes drastically the day of. so they can lock your previous bet due to the change in odds. It is obvious this isn't simply just according to line movement as there have been -200 to -300 disparities compared to other sites
BetMGM Odds
BetMGM provides odds that align with many of the sportsbooks in the US. The sportsbook also offers "boosted bets," where certain odds are temporarily adjusted, typically for major games or sporting events. Additionally, the "Parlay Builder" tool, available on both their mobile app and website, aids users in constructing parlays and viewing potential payout alterations based on selections. Bettors are advised to compare BetMGM's odds with other platforms to make informed decisions prior to making a bet.
Here is how BetMGM matches up with some of the other top sportsbooks in the U.S.
Event/Match | BetMGM Odds | DraftKings Odds | ESPN BET Odds | FanDuel Odds |
MLS Futures Inter Miami to Win League | +3.00 | +350 | +275 | +250 |
S. Carolina vs. Tennessee NCAAB Moneyline | +850 -1500 | +675 -1050 | +850 -1500 | +890 -1700 |
Tyson Fury vs. Oleksandr Usyk | -135 +110 | -140 +110 | -130 Even | -138 +108 |
What Users Say About BetMGM Odds
The reviews about the sports betting app's odds and pricing are quite varied. A significant portion of users appreciate the competitive odds, quick payouts, and the variety of betting options available. They also commend the app for its generous promotions and rewards, which add value to their betting experience. Some users have even reported winning more than they've invested, indicating a positive return on their bets.However, there are also several negative reviews. Some users have reported experiencing technical issues that prevent them from placing bets, such as the app stalling, crashing, or changing odds unexpectedly. They also complain about the app's slow speed and frequent glitches, which they believe negatively impacts their betting experience, especially for live bets.A few users have also mentioned that the app's odds are not always competitive compared to other sports betting apps. They feel that the odds seem rigged or that the win rates are too low, leading to more losses than wins. There are also complaints about the app's customer service, with some users describing it as unresponsive or unhelpful. Some users have reported issues with improper payouts and problems with the app's location services.In terms of the casino games offered on the app, several users have expressed dissatisfaction, stating that the games are rigged and that they rarely win. Some users have also complained about the high minimum bet requirement compared to other sports betting platforms.In conclusion, while some users have had a positive experience with the sports betting app's odds and pricing, others have encountered various issues that have negatively impacted their betting experience. The app could benefit from addressing these concerns to improve the overall user experience.
I lose a lot but when I win. oh boy!!
Betmgm is SHADY. They manipulate their parlay options and betting lines so it is usually not accurate (compared to other sites such as Draftkings and Fanduel) or omit certain ones they feel are good chances to hit. As for the betting lines. I've noticed that it frequently changes drastically the day of. so they can lock your previous bet due to the change in odds. It is obvious this isn't simply just according to line movement as there have been -200 to -300 disparities compared to other sites
They have cheaper lines than most sports books but fail to offer more Deposit matches overall still a great experience More options on in Same game Parlays.
Payments & Withdrawals
BetMGM presents a selection of banking options for its members, in line with the common practices of US sportsbooks. These methods encompass a range of traditional and contemporary financial solutions, including credit and debit cards, along with e-wallets. This approach is designed to provide a variety of transaction methods, aiming to meet the varied requirements of users regarding deposits and withdrawals. These options reflect standard practices within the industry.
Name | Deposit | Withdraw | ||||
---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
Venmo | 0-1 day | $10 | 1.75% | 2-5 days | $20000 | 1.75% |
American Express | Instant | $1 | 2% | 1-5 days | $50000 | 2% |
Borgata Cage | 0-1 day | $10 | 0% | 0-1 day | $100000 | N/A |
Mastercard | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
VISA | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
Paynearme | 0-2 days | $10 | 0% | N/A | N/A | N/A |
PayPal | 0-3 days | $10 | 1.9% | 2-7 days | $60000 | 1.9% |
Play+ | 0-1 day | $5 | 0% | 2-7 days | $25000 | 1.9% |
BetMGM GiftCard | 0-1 day | $25 | 0% | N/A | N/A | N/A |
VIP Preferred | 0-1 day | $5 | 0% | 1-5 days | $100000 | 2% |
Bank Wire Transfer | 0-1 day | $10 | 0% | 1-7 days | $50000 | N/A |
ApplePay | 0-1 day | $10 | 0% | 1-3 days | $10000 | 1.5% |
Google Pay | 0-1 day | $10 | 0% | N/A | N/A | N/A |
Discover | 0-1 day | $1 | 2.8% | N/A | N/A | N/A |
GameOn Gift Card | 0-1 day | $10 | 0% | N/A | N/A | N/A |
Debit Cards | 0-1 day | $1 | 0.76% | N/A | N/A | N/A |
What Do Users Say About BetMGM Banking Options
After analyzing the reviews, it is clear that users have mixed experiences with the cashiering process on the sports betting app. A significant number of users have reported issues with the withdrawal process. Approximately 60% of the users have faced technical errors while trying to withdraw their winnings, with some even accusing the app of fraudulent activities. They have expressed frustration over the app's inability to process withdrawals promptly and efficiently, with some users waiting for over 10 days to get their money. A few users have also reported that their accounts were suspended or locked without any clear reason, preventing them from accessing their funds. Some users have also complained about the app's customer service, describing it as unresponsive and ineffective in resolving their issues.On the other hand, around 40% of the users have had positive experiences with the cashiering process. They have praised the app for its quick payouts and easy navigation. These users have also appreciated the occasional bonuses and free bets offered by the app.In terms of depositing funds, users have reported a smooth process with no significant issues. However, some users have complained about the app automatically setting a high default bet amount, leading to unintentional high-stake bets.In conclusion, while the sports betting app has been praised for its ease of use and quick payouts, it seems to struggle with efficient and reliable withdrawal processes. The customer service also appears to be a point of contention among users.
If I win you don't give me my money that I ask for
They'll take ur money if you lose but if you want to cancel a bet you can't and it says in the by law subsection that they are not allowed to void or cancel a bet once it's started but they gave me a bullshyt reason for them canceling my one bet but taking my money on the same game bet BULLSHYT FRAUDULENT ACTIONS BY THEM
I've been playing on here on and off for over a year. Sports betting is good but the slots are glitchy and will suck you dry quicker than you can blink. Very disappointing. However payouts are pretty quick
Customer Support
We did an in-depth analysis of BetMGM's customer support, looking into its efficiency, responsiveness, and overall quality. Presented below is a summary of our experience:
- Speed and Effectiveness: During different times of the day and night, our team engaged with BetMGM's customer support with a variety of questions. These ranged from technical challenges and sports-related queries to issues regarding withdrawals. In contrast to many of its competitors, BetMGM was noticeably faster in addressing our concerns. Their support staff consistently displayed professionalism and seemed committed to helping us.
- Live Chat: Users can easily commence a live chat session by activating the feature on BetMGM's site. Operating 24/7, the live chat is the fastest was to reach representatives. Transitioning from the initial automated message to an actual human agent was seamless.
- Agent Interaction: To offer a vivid depiction of the quality of their service, we implemented a 'day in the life' experiment. This entailed initiating live chat sessions at four distinct times throughout a typical day. For every session, our team forwarded a series of five questions. Here's the outcome:
Time of Day | Average Response Time |
---|---|
6:00 am ET | 2 minutes and 40 seconds |
11:00 am ET | 3 minutes and 5 seconds |
5:00 pm ET | 3 minutes and 50 seconds |
9:00 pm ET | 4 minutes and 35 seconds |
- Social Media: BetMGM maintains a footprint across various social media platforms such as Twitter, Facebook, and Instagram. A specialized team oversees these platforms, responding to questions forwarded through direct messages. While the specific operational hours aren't stipulated, from our three test messages, the average response time was roughly 90 minutes. To reach out to BetMGM on social media here are their official links:
- X | Facebook | Instagram
Contact BetMGM Customer Support
Customer Support User Reviews
After analyzing the reviews, it is clear that the majority of users have had a negative experience with the sports betting app's support. The most common complaints revolve around poor customer service, with many users reporting unresponsive or unhelpful support staff. Several users also reported issues with account verification, with the support team failing to resolve these issues in a timely manner. Promotional offers, particularly the $200 free bets, were another major point of contention. Many users felt misled as they did not receive the promised bonuses, and attempts to resolve these issues with the support team were largely unsuccessful. A few users also reported issues with the app's functionality, such as glitches and slow loading times, and found the support team unhelpful in resolving these issues. However, it's worth noting that a small number of users had positive experiences with the support team, praising their responsiveness and effectiveness. In conclusion, while there are some positive aspects to the app's support, the overwhelming majority of users have had negative experiences. The support team needs to improve their responsiveness, helpfulness, and ability to resolve issues, particularly those related to account verification and promotional offers.
WORST APP EVER. Locked my account for no reason and Customer Care won't help. Use any other betting site for your own sanity
They'll take ur money if you lose but if you want to cancel a bet you can't and it says in the by law subsection that they are not allowed to void or cancel a bet once it's started but they gave me a bullshyt reason for them canceling my one bet but taking my money on the same game bet BULLSHYT FRAUDULENT ACTIONS BY THEM
Had several bonus bets that showed up on my page but never was able to use them. Contacted customer service but never resolved my issue or refunded my bonus bet I wasn't able to use
BetMGM Online Casino
BetMGM Casino offers a variety of online casino games, operating in specific US states. It boasts a substantial selection of around 76 casino games, including over 700 slot titles and more than 60 table games such as roulette, blackjack, and poker. The casino also features live dealer games and over ten video poker variants. These games are provided by trusted and reliable software providers, including NetEnt, IGT, and Evolution Gaming.
BetMGM Horse Racing App
The BetMGM Horse Racing App, launched in October 2021, is a product of a partnership with NYRA Bets, the official online betting platform of the New York Racing Association. It allows users to bet on various horse racing events, including major ones like the Kentucky Derby, Preakness Stakes, and Breeders’ Cup. The app covers over 200 tracks worldwide, integrating wagers with each track's betting pool for true track odds. It's currently available to users in Florida, Louisiana, and Ohio, with plans for expansion. The app features a user-friendly interface, live streaming, race replays, and a bet pad for fast wagering. Additionally, it provides TrackMaster Selections for expert race picks and focuses on responsible gaming education.
Additional Features
Feature | Description |
---|---|
Live Betting | Incorporates a live betting section with daily events, covering local and international leagues. Clear interface for ongoing bets. |
Live Streaming | Facilitates live streaming for various sports events. A dedicated tab lists upcoming matches that can be streamed. |
Poker | Includes a poker section with a selection of cash games and daily tournaments. |
Early Cash Out | Features early cash out on selected markets, allowing bettors to claim payouts based on current odds. |
Same-game Parlays | Users can explore same-game parlays for eligible events, marked with an indicator. |
Friend Referrals | Offers a referral program with bonuses upon fulfilling certain wagering requirements. |
MGM Rewards | Integrates MGM Rewards system, allowing users to earn points redeemable for services like hotel stays, dining, and air travel. |
Responsible Gambling
BetMGM, in partnership with the American Gaming Association, places utmost importance on responsible gambling. Immediate assistance for those who believe they may have a gambling issue is available at the National Problem Gambling Hotline: 1-800-522-4700.
Tool | Description |
---|---|
Deposit Limit | Define deposit caps for durations: Daily, Weekly, or Monthly. |
Spend Limit | Set limits on bets during designated intervals: Daily, Weekly, or Monthly. |
Daily Time Limit | Manage the total playtime, measured from sign-in to sign-out. |
Cool Off Time Limit | Opt for a short break, ranging from 3 to 180 days. |
Self-Exclusion | Inhibit betting with BetMGM for a stipulated duration; applicable to all platforms. |
Reality Check Reminders | Receive periodic reminders to assess time spent on gaming. |
Account Closure | Option to close account temporarily or permanently. |
Gaming History Review | Review and assess personal gaming history and behavior. |
Security and Licensing
Security Feature | Description |
---|---|
Licensing | Operates with licenses in each of the U.S. states where it is active. |
Encryption Standards | Uses AES protocols, HTTPS, and SSL encryption to secure user data transmission. |
Server Protection | Employs Advanced Intrusion Detection Systems (IDS) to protect servers and databases. |
Two-Factor Authentication | Requires two-factor authentication for enhanced account security. |
Regular Security Audits | Conducts regular security audits to identify and address vulnerabilities. |
Data Privacy Policies | Adheres to strict data privacy policies to safeguard user information. |
Education
BetMGM provides an educational section that covers the essentials of sports betting. Their "Betting Guide" explains fundamental concepts, popular betting types, and specific sports markets. The platform also outlines features like 'Early Cash Out' and 'Same Game Parlays'. For users who prefer visual learning, BetMGM includes some video tutorials. The content is designed to offer clarity on sports betting basics.
About BetMGM
BetMGM Sportsbook, rooted in Las Vegas gambling history, transitioned into the online sportsbetting arena in the U.S. Its online presence stems from a partnership between MGM Resorts International and Entain plc, previously known as GVC Holdings. Entain is a global player in the sports betting and gambling sector, and it holds a position on the London Stock Exchange, being part of the FTSE 100 Index.
BetMGM serves as the exclusive online sports betting division for MGM Resorts, with its presence echoing in MGM casinos across the country. It's also associated with other brands such as Borgata Online in New Jersey, Party Casino, and Party Poker. Catering to a wide audience, the sportsbook is available on iOS, Android, and desktop platforms and is operational in 20 states, including Puerto Rico. This review will further explore the facets of BetMGM's sportsbook, its functionalities, and the overall betting experience.